Name: Hotel Benidorm East
Brand: Pierre & Vacances
Price: 88 EUR
Availability: InStock
Rating: 3.8 (4068 reviews)

Customer reviews Hotel Benidorm East

3.8

Good

4068 reviews

39.3 %

27.9 %

13.7 %

6.9 %

12.2 %

Jay Clinton

il y a 1 week sur G_Google Google

3/5

All-rounder hotel. Marked as a 4 star and would borderline agree. The main lobby is modern and inviting, staff on the desk 24/7 with security patrolling through the night.

Rooms have been updated somewhat recently though some are showing age. By no means is this below standard. Rooms have a balcony with tables and chairs. Inside of the rooms have fridges, small tv and plenty storage space. The hallways and lobbies do seem outdated in comparison to the rest of the hotel

Bathroom get very steamy very quickly with inadequate ventilation, left all surfaces sticky/damp.

Had breakfast included with stay, buffet style serving but lacking compared to local restaurants which also serve breakfast.

Our group (5 adults) split into a room with two single beds and a “family room” which turned out to be two doubles pushed together. When we asked if we could swap as this was not explained prior to booking (photos showed two beds and a sofa, love holidays) no alternative was offered and staff weren’t interested when asked.

Hotel features 2 pools (indoor and outdoor) Outdoor pool is moderately sized with an area exclusive for kids in the main pool. Plenty sun loungers available within the hotel grounds, two outside bars also on site.

Good hotel on the cheap, there will be better hotels if luxury is the aim of the holiday.

Review 2025-04-28 07:55:14

Dear Jay,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.

We aim to ensure the complete comfort and satisfaction of every guest, and we'd love to learn more about what we could do to make your next stay more enjoyable. Please don't hesitate to contact us with more detailed feedback or suggestions.

It is a pleasure to know that our strategic location helped make your stay enjoyable.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

Gareth Bailey

il y a 1 week sur G_Google Google

4/5

Nice hotel overall, good bar and entertainment but can be very limited. If your not a walker it’s at the top of a hill, but a taxi from the front is only €4

Review 2025-04-28 07:53:22

Dear Gareth,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

We are delighted that you enjoyed our hospitable bar and engaging entertainment. It is great to hear that our hotel's amenities contributed positively to your stay. While our location atop a hill offers stunning views and a peaceful retreat, we understand it might require a short ride for those who prefer not to walk. We're pleased that a swift taxi service is available for a convenient fare to ensure our guests' comfort and accessibility to nearby attractions.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

steve h

il y a 1 week sur G_Google Google

5/5

Fantastic staff love the hotel but a bit far out all those there is a free bus up and down

Review 2025-04-28 07:53:29

Dear Steve,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

Our team works hard to ensure that every guest has the best experience possible, so your mention of their courteous service is very rewarding.

We regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on local attractions and directions to where you might like to visit.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

Sharon

il y a 1 week sur G_Google Google

1/5

I would not recommend this hotel we are still here nothing but hens stags no enjoyment around the pool which is actually in a very good place for the sun the usual drinking all day loud and making you feel uneasy. No umbrellas only in one spot hoged by hens who seem to go back to bed. The bus that's provided to take you down to the beach and main area go's on siesta from 2 to 5
So your stuck unless you get a taxi or climb Mount everest back up.
Such a pity because the staff lovely.
Such a lovely location but never said when we were booking that they take hens and stags because I would not have stayed here.

Review 2025-04-28 13:51:38

Dear Sharon,
Thank you for taking the time to share your feedback.

We regret to hear that your experience around the pool was not as peaceful as you anticipated. Our hotel aims to cater to all of our guests' needs, and we understand the importance of a serene poolside atmosphere. Furthermore, we apologize for any inconvenience caused by the bus schedule. We strive to provide convenient transportation options, and we're sorry to hear that the timing did not align with your plans. We will consider your comments as we continuously work to improve our guest experience.

We hope we can provide you with an improved stay in the future.
Kind regards,

General Manager

eddie hart

il y a 2 weeks sur G_Google Google

5/5

Lovely hotel, good food & Lovely Staff. Will be back that is for sure.....

Review 2025-04-25 07:52:46

Dear Eddie,
Thank you very much for this kind review of your recent stay.

It's truly heartening to hear that your stay at our property was memorable.

We are delighted that you enjoyed the culinary offerings at our hotel restaurant and appreciated the warm service provided by our lovely staff. Our team works hard to ensure that every guest has a delightful dining experience and encounters friendliness and professionalism at every turn. Additionally, we're pleased to hear that you found our accommodations to your liking, complete with air conditioning and the option of different room sizes and views to enhance your stay.

We look forward to seeing you again soon.
Best regards,

General Manager