Name: Residence Le Clos d'Eguisheim
Brand: Pierre & Vacances
Price: 502 EUR
Availability: InStock
Rating: 4.2 (1209 reviews)

Customer reviews Le Clos d'Eguisheim

4.2

Very good

1209 reviews

49.5 %

32.9 %

10.9 %

3.7 %

3.0 %

Joris Craessaerts

Posted since 3 weeks on G_Google Google

4/5

Nice room on an excellent location. The personnel was very friendly and the parking was practical with different exits close to the accommodations. The swimming pool was also quite warm even though outside it was cold. We really enjoyed our stay here.

My only real remark is that there was no extractor hood in the kitchen. This caused that we had to keep the windows open while cooking even though it was cold outside.

Still would recommend.

Oren Cohen

Posted since 4 weeks on G_Google Google

5/5

Great location- short walk from the historic town center. The room was specious and the reserved underground parking is great. Overall we had a very pleasant stay, suitable for families.

Posted since 1 month on G_Google Google

1/5

We were really disappointed with our stay and ended up checking out a day early.
The hotel is poorly maintained: the sink was clogged, and there were many dead mosquitoes on the walls and ceiling in both the bedroom and living room.
There was no room service, and guests are expected to change their own sheets and take out the garbage in kitchen—even though this is advertised as a hotel.
The towel provided had large brown stains and did not feel clean. For a 5-day stay, we were only given a tiny piece of soap and one small, thin roll of toilet paper, no shower gel or other toiletries were provided.
The reception desk closes from 12:00–14:00 for lunch and again after 20:00, so it was difficult to get assistance when we needed basic items like toilet paper or garbage bags. The balcony was also quite dirty. Overall, the stay felt more stressful than relaxing. Not recommend for ppl want to enjoy the holiday.

Review 2025-10-23 07:19:49

We’re truly sorry to read about your experience and that you decided to leave earlier than planned. What you describe regarding cleanliness, maintenance, and the availability of basic items is far from the standard we aim to deliver.

Your feedback has been shared with the team so they can address the issues you encountered, from the clogged sink and balcony condition to the housekeeping standards and reception opening hours. We understand how these points impacted your holiday and will work to ensure they are corrected.

Thank you for taking the time to share such detailed comments; they help us improve and provide a more relaxing and enjoyable stay for our guests.

The Pierre & Vacances Team

Christopher Schneider

Posted since 2 months on G_Google Google

3/5

More of a camping experience than a hotel. You have to make your own beds, bring your own toilet paper, soap, and cooking oils.

Great location and great price.

Review 2025-08-08 13:31:46

Thank you for sharing your feedback, Christopher. We’re glad to hear that you appreciated the great location and the competitive price of your stay.

However, we understand that the self-service nature of the accommodation, including making your own beds and bringing essentials like toilet paper, soap, and cooking oils, may not align with the expectations of a traditional hotel experience. Your comments are valuable, and we will review them to ensure that our descriptions and offerings are clear for future guests.

Thank you for taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future.

The Pierre & Vacances Team

Alexey Rastvortsev

Posted since 2 months on G_Google Google

5/5

Great place for a family retreat. On-site parking, close to village centre and offers enough space for rest. Swimming pool is heated and under roof