Customer reviews Le Clos d'Eguisheim

4.2

Very good

1171 reviews

5

49.4 %

4

32.5 %

3

11.3 %

2

3.9 %

1

3.0 %

N.

il y a 1 week sur Google

1/5
We were really disappointed with our stay and ended up checking out a day early.
The hotel is poorly maintained: the sink was clogged, and there were many dead mosquitoes on the walls and ceiling in both the bedroom and living room.
There was no room service, and guests are expected to change their own sheets and take out the garbage in kitchen—even though this is advertised as a hotel.
The towel provided had large brown stains and did not feel clean. For a 5-day stay, we were only given a tiny piece of soap and one small, thin roll of toilet paper, no shower gel or other toiletries were provided.
The reception desk closes from 12:00–14:00 for lunch and again after 20:00, so it was difficult to get assistance when we needed basic items like toilet paper or garbage bags. The balcony was also quite dirty. Overall, the stay felt more stressful than relaxing. Not recommend for ppl want to enjoy the holiday.
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Christopher Schneider

il y a 1 month sur Google

3/5
More of a camping experience than a hotel. You have to make your own beds, bring your own toilet paper, soap, and cooking oils.

Great location and great price.
Review 2025-08-08 13:31:46

Thank you for sharing your feedback, Christopher. We’re glad to hear that you appreciated the great location and the competitive price of your stay.

However, we understand that the self-service nature of the accommodation, including making your own beds and bringing essentials like toilet paper, soap, and cooking oils, may not align with the expectations of a traditional hotel experience. Your comments are valuable, and we will review them to ensure that our descriptions and offerings are clear for future guests.

Thank you for taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future.

The Pierre & Vacances Team

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Alexey Rastvortsev

il y a 1 month sur Google

5/5
Great place for a family retreat. On-site parking, close to village centre and offers enough space for rest. Swimming pool is heated and under roof
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Roger Powell

il y a 4 months sur Google

5/5
Exceptional - Exceeded expectations in all ways - will stay again.
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Shahar Galukman

il y a 4 months sur Google

5/5
Staying there made us feel as we are in one's of Grimm's brothers fairy tales, really wonderful place, rooms and staff.
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