We had a very disappointing and stressful experience with Pierre et Vacances. We made a reservation and paid in full via PayPal, receiving a booking confirmation. However, upon arrival, we were shocked to be told that our reservation had been cancelled. The receptionist repeatedly insisted we hadn’t paid, despite us showing clear proof of payment, including a PayPal receipt and confirmation of the withdrawal from our bank.

They initially claimed they were fully booked and couldn’t help us. After nearly two hours of exhausting negotiations—while dealing with a hungry toddler—they eventually offered us a larger room, but only at a higher price. We were then told we had to pay the full amount again, and only after more pressure did they agree to charge us just the difference. It felt like we were being taken advantage of because we were in a vulnerable situation and had no other viable options that late in the day.

On the day of departure, the receptionist admitted that they had located our payment, confirming it was their error. However, she still refused to refund the extra amount we were forced to pay and did not offer any apology for the inconvenience, stress, or financial loss.

Absolutely unacceptable customer service and a lack of accountability. I would not recommend staying here.

Worth a visit definitely, but looks at what suits you for the area.

Nice for families, walking distance to old village.

Nice pool and very close (walking distance) to the beautiful town center.

Traveled for Easter with a big group of friends (5 families, 9 adults and 10 kids) and everything was perfect. Tiny cute flats, but well equiped, so nothing was missing. The heater swimming pool was a true blessing for the cold mornings and a source of great fun for the kids. The garden outside was the perfect place for the Easter egg hunt - kids and adults enjoying it fully! Close to many attractions and must see places in Alsace, Colmar is just 10 min drive and Eguisheim is to the day my favorite village in the area.

Will definitely come back one day!