Name: Hotel Salou Sunset
Brand: Pierre & Vacances
Price: 65 EUR
Availability: InStock
Rating: 3.8 (1239 reviews)

Customer reviews Hotel Salou Sunset

3.8

Good

1239 reviews

37.4 %

29.4 %

16.0 %

8.3 %

9.0 %

Maggie THORNTON

il y a 1 week sur G_Google Google

1/5

We stayed just before Easter. Rooms not very clean. Food awful. Half facilities not open. We were on 4th floor. 3rd day- dog barking for hours on end. When we complained were told dogs only allowed on floors 1 & 2. Well clearly this was not the case. On our last night we were subject to loud music, very loud conversation and laughing from the next room. We complained but staff not interested. Other redidents were complaining too. The 3rd time we complained to reception. They asked the lads next door leave. It turns out there were 4 lads and 2 girls in the twin room having a party. They left but returned at 4.30 a.m. and continued to party. As we were checking out at 6. 30 a.m. we told reception again. They were not interested. Would never stay there again. Awful!

Review 2025-05-01 11:50:52

Dear Maggie,
Thank you for taking the time to share your feedback.

We are concerned to read about the issues you encountered during your stay before Easter. We strive to maintain high standards of cleanliness and guest satisfaction, so it's disappointing to hear that your room was not up to our usual standards. Please accept our apologies for any oversight. Regarding your dining experience, we typically receive positive feedback about our European buffet restaurant, and we regret that we fell short of expectations in this instance. Additionally, we are sorry for any inconvenience regarding the availability of some facilities during the off season. Our aim is always to provide all the services and amenities advertised and we apologise if we did not meet this goal during your visit. Moreover, we deeply regret the noise disturbance from the neighbouring rooms and that our response did not resolve the situation satisfactorily. We take such matters seriously and will be addressing this internally to ensure a more proactive approach in the future.

We certainly hope that we can welcome you back again.
Best regards,

Salou Sunset by Pierre & Vacances, Guest Manager

Chev Escobar

il y a 2 weeks sur G_Google Google

1/5

Extremely Disappointing Stay – Nowhere Near 3 Stars

Our experience at this hotel was incredibly frustrating from start to finish. We arrived at 11:30 PM with my exhausted daughter, only to wait 45 minutes to check in—completely unacceptable at that hour. When we finally got to our room, we were hit with a foul smell, and it was clearly not cleaned properly. The bed linen was dirty, and I had to go down to reception to ask for replacements, which I had to put on myself as the receptionist was working alone. There wasn’t even proper bedding—just a bottom sheet on the beds!

To make matters worse, the shower and sink were both blocked. I went back to reception and waited another 30 minutes, only to be told there was nothing they could do until the maintenance team returned the next day. I was assured they’d come up first thing, but of course, that didn’t happen. I had to chase it up again the next morning. Eventually, we were moved to a new room, which was slightly better in terms of cleanliness, but unbelievably, the shower was also blocked in this one too. The room phone didn’t work, so I had to go back down to reception yet again and wait another 30 minutes to report it.

The issues didn’t stop there. Only one lift was working for most of our stay, causing long delays. People were smoking around the pool area, which is totally inappropriate, especially with children around. The swimming pool itself was freezing cold and unusable—we actually had to pay to use a nearby hotel’s pool because my daughter was so disappointed. The rooftop jacuzzi was out of service and apparently doesn’t work until June, despite being featured on their website.

Food was another huge letdown. Both breakfast and dinner were bland with very limited options, especially for children. I also waited 40 minutes just to ask for an iron, only to be told I needed to leave a £20 cash deposit—which I didn’t have. Since when does a 3-star hotel ask for a deposit for an iron?

They also falsely advertise their parking at £15 a night, when it’s actually £20—and you have to pay for the entire stay upfront, not per night. The TV remote was grimy, and I didn’t even want to touch it. There’s no family entertainment whatsoever, and the overall experience just didn’t match the slick images they use online.

All in all, this hotel is absolutely not worthy of its 3-star rating. I regret booking it and wouldn’t recommend it to anyone—especially not families.

Review 2025-04-21 15:51:20

Dear Chev,
Thank you for taking the time to share your feedback.

We are sorry to hear about the challenges you faced during your stay, including the wait time at check-in and the condition of the room upon arrival. Our team strives to provide a swift and welcoming check-in process, and we regret that we fell short of this aim on this occasion.

Furthermore, we apologize for the inconvenience caused by the plumbing issues in your rooms. Providing well-maintained and fully functional accommodations is essential to us, and we're disappointed that we did not meet these standards for you. Regarding the room phone, we understand the frustration this may have caused and extend our sincere apologies.

We also apologize for the disruptions due to the lift availability and the smoking around the pool area, as we aim to ensure a comfortable and safe environment for all our guests. The temperature of the swimming pool should be pleasant, and we're sorry to hear that it was not the case. We recognize the importance of accurate information and apologize for any confusion regarding our jacuzzi service and parking fees. Cleanliness, including that of our TV remotes, is a priority, and we are sorry that we did not meet your expectations in this regard.

Regarding the food options and quality, we aim to cater to a variety of tastes, including those of our younger guests, and we're saddened to learn that we fell short. Lastly, we understand the importance of entertainment for families and apologize for not meeting your expectations in this area.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,

Salou Sunset by Pierre & Vacances, Guest Manager

Jay Bennett Restoration

il y a 1 month sur G_Google Google

4/5

Hotel reminded me of a premier inn. Not a bad thing, the rooms were great. We got it for a good price and enjoyed our holiday. There were a couple of young groups but they didn't cause any trouble or make noise. We turned up too early but they let us get changed and use the pool while we waited. Cheap and cheerful hotel

Review 2025-03-26 09:52:08

Hello Jay,
Thank you for sharing your experience with us.

We are delighted that you appreciated the quality of our rooms, enjoyed the great value of your stay, and found our atmosphere welcoming despite the presence of young groups. Our aim is to provide a comfortable and enjoyable environment for all our guests.

It is fantastic that you were able to take advantage of our pool while waiting for your check-in. We strive to ensure that our guests have a pleasant experience from the moment they arrive.

We would love to welcome you back on a future occasion.
Kind regards,

Anne Ainsworth

il y a 6 months sur G_Google Google

2/5

Not near the beach and very hilly for older people

Review 2024-10-30 10:51:54

Dear Anne,
Thank you for taking the time to share your feedback with us.

We understand that the hotel's location and the surrounding topography may have posed challenges during your stay, particularly regarding the distance to the beach and the hilly terrain. Our hotel is conveniently located just 300 meters from Llarga Beach and 650 meters from Llevant Beach, which is typically appreciated by our guests for its proximity. Nonetheless, we acknowledge that the natural landscape of the area may not be ideal for everyone, especially for those who find hilly terrain difficult to navigate.

We hope to see you in the future.
Kind regards,

Salou Sunset by Pierre & Vacances, Guest Manager

natalie canning

il y a 6 months sur G_Google Google

2/5

Hotel room very clean, great shower and nice staff. Great location but If you want peace and quiet and a lie on in the morning this is not the place to go.
The walls must be made of paper. Noisest hotel I've ever been in. Breakfast not good either

Review 2024-10-29 10:51:21

Dear Natalie,
We appreciate that you took the time to share your experience with us.

We are delighted that you appreciated the cleanliness of our rooms, the quality of our showers, and the professionalism of our staff. Our team works tirelessly to ensure that every guest feels comfortable and well-cared for during their stay.

However, we regret to hear that the sound insulation did not meet your expectations, as we understand how important a peaceful environment is for our guests. We also acknowledge your comments regarding our breakfast offerings. We strive to provide a variety of high-quality options and we will certainly consider your feedback as we continuously seek to improve our services.

Nevertheless, it's great that you loved our hotel's location. We are proud to be situated so conveniently close to Llarga Beach and Llevant Beach, as well as PortAventura Theme Park and the historic city of Tarragona, making it an ideal spot for our guests to explore the area.

We hope to see you again in the future.
Best wishes,

Salou Sunset by Pierre & Vacances, Guest Manager