Dear Pamela,
Thank you for taking the time to share your feedback.

We're glad to hear that our proximity to the promenade met your expectations and added convenience to your stay.

However, we regret to hear about your dissatisfaction with the pool's cleanliness and the condition of the towels. Our goal is to maintain the highest standards of cleanliness and service, and we are saddened that we did not meet these standards during your visit. We take your comments seriously and will share them with our housekeeping team to ensure our guests' experiences are nothing short of excellent.

We appreciate your candid feedback as it assists us in our continuous efforts to improve our guests' experiences.

We hope we can provide you with an improved stay in the future.
Kind regards,

Salou Sunset by Pierre & Vacances, Guest Manager

Dear Celine,
Thank you for this review about your stay with us at Hotel Salou Sunset by Pierre & Vacances.

We're delighted to hear that you found our hotel to be very clean; our team works diligently to maintain our high standards of cleanliness and hygiene.

We take note of your observation regarding the staffing levels and your feedback is valuable as we continually strive to improve our guest experience.

The amount of sunlight around the pool is depending on the time of year, we're sorry this wasn't ideal during your visit.

We look forward to the opportunity to welcome you back in the future for another pleasant stay.
Kind regards.

Dear Ash,
Thank you for taking the time to provide your feedback.

We are glad to hear that you enjoyed the beautiful sea view from your balcony and our hotel's convenient location near the beaches. Our team strives to provide a pleasant stay for all our guests, and we appreciate your kind words about our receptionists, cleaners, and engineers.

We apologise for any inconvenience you experienced during your stay. We understand that the variety of dinner options is important, and we will consider your feedback to improve our menu offerings.

Regarding the room condition, we are continuously working on maintaining and updating our facilities to ensure a comfortable stay for our guests. We also apologise for the issues you encountered with the toilet and the cleanliness upon arrival. We have addressed these concerns with our housekeeping team to ensure that such incidents do not occur in the future.

We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

Dear Guest,
Thank you for taking the time to share your experience at our hotel.

We are glad to hear that you enjoyed the quiet location of our hotel, situated at the end of town. Our proximity to the beach and various attractions makes it an ideal spot for a relaxing getaway.

We appreciate your feedback regarding the breakfast buffet. We strive to maintain a high standard of quality and variety in our offerings, and we will take your comments into consideration to ensure that our guests have a pleasant dining experience. We apologize for any inconvenience this may have caused during your stay.

We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,