Name: Hotel Salou Sunset
Brand: Pierre & Vacances
Price: 165 EUR
Availability: InStock
Rating: 3.8 (1275 reviews)

Customer reviews Hotel Salou Sunset

3.8

Good

1275 reviews

37.3 %

29.7 %

15.8 %

8.2 %

8.9 %

Meghan

il y a 1 week sur G_Google Google

4/5

I was a bit apprehensive after reading other reviews but we had a lovely stay in this hotel. The staff were great, our room was comfortable and cleaned every day.
The pool is small but not too overcrowded.
The only issue we had was that it was very noisy at night and the walls were so thin. We did not mind this too much but I don’t think that it would be ideal for families and young children

Phil Maybury

il y a 2 weeks sur G_Google Google

4/5

We’ve stayed at this hotel 5 times in as many years, so it shows we like the hotel however while sunbathing I needed to go to my hotel room, the swipe card would not work, not a problem it’s happened before and sorted in minutes, however when I went back down reception was packed with new arrivals waiting to book in.
The hotel needs a fast track approach to booking in, the receptionists are far too slow so expect a wait when you arrive, I spent less time getting from the airport than having my issue sort.
They need more staff on when large bookings arrived

Review 2025-06-25 13:12:56

Dear Phil,
Thank you for sharing your opinion after your recent stay at Hotel Salou Sunset by Pierre & Vacances.

Your continued trust in choosing our establishment for five consecutive years fills us with immense gratitude. Your loyalty truly means the world to us.

We sincerely apologize that some aspects of your stay did not meet your expectations. The waiting time you experienced at reception was longer than our desired standards. Our team constantly strives to maintain swift and efficient service, and we have noted your valuable suggestion regarding peak arrival times.

We hope you were able to appreciate our prime location, just steps away from the stunning Llarga Beach and the vibrant attractions of Salou.

We hope to welcome you back soon!
Best regards,

Salou Sunset by Pierre & Vacances, Guest Manager

Calum Dunnion

il y a 2 weeks sur G_Google Google

5/5

Staff are so helpful and friendly. I had a great experience with Yassine and Juanma especially as they really went out of their way to fix a problem which I had. Great service.

Review 2025-06-16 14:13:36

Dear Calum,
Thank you very much for this kind review.

Your delightful review brings immense joy to our entire team at Hotel Salou Sunset by Pierre & Vacances.

Our dedicated personnel takes tremendous pride in delivering exceptional hospitality, and we are particularly pleased that Yassine and Juanma demonstrated outstanding professionalism by swiftly addressing your concerns. Their commitment to guest satisfaction exemplifies the high standards of service we consistently strive to maintain.

We hope to have the occasion to welcome you back.
Best wishes,

matthew matheson

il y a 3 weeks sur G_Google Google

1/5

We regularly come to salou several times a year. And have stayed here a few times. This time our room bathroom light was broken and didn't work so we needed to use phone torches. As well as the air con not working so it was like a sauna. We reported these problems and nothing was done even though it was promised maintenance would be out first thing in the morning. We also had items stolen off of our balcony by the room next to ours, they had leant over and taken items. And the hotel refused to do anything about it. The room next to us were also taking drugs all night and smashing things up, again refused to do anything about it. They then told us that they would look at CCTV to help but to come back when management is in. Then refused to do so when we returned to speak to said management.

If you value safety I would avoid this hotel as they only care about taking your money. And put ZERO effort into your safety or maintenance.

Review 2025-06-25 13:12:46

Dear Mr Matheson,
Thank you for taking the time to review your recent stay.

We are deeply concerned to hear of the issues you faced with the room’s facilities and security during your most recent visit. While interruptions in room amenities are rare, our team is committed to addressing any maintenance matters promptly to ensure guest comfort, and we are truly sorry to hear that this was not your experience.

Regarding your experience with other guests, we take reports of disruptive conduct seriously and have procedures in place to maintain a secure environment. We regret to hear that you don’t feel our team were proactive and attentive to your concerns, and appreciate you sharing your perspective as it helps us evaluate and enhance our standards.

We look forward to the chance to host you again for a more satisfying experience,
Kind regards,

We hope to welcome you back for an improved stay in the future.
Kind regards,

Salou Sunset by Pierre & Vacances, Guest Manager

Maurice Maguire

il y a 1 month sur G_Google Google

4/5

It's a fine hotel very clean .we went half board food very good plenty of choices to eat .take as much as you want. Staff very friendly. Will definitely go back

Review 2025-06-25 13:12:42

Dear Maurice,
Thank you for taking the time to share your detailed feedback about your stay with us.

We are delighted that you appreciated the immaculate condition of our establishment, complemented by our extensive culinary offerings at our European buffet restaurant. Your kind words about our dedicated team members truly warm our hearts, as they consistently strive to create memorable experiences for our valued guests.

The combination of our spotless premises, exceptional dining options and courteous personnel reflects the high standards we maintain at Hotel Salou Sunset by Pierre & Vacances.

We are thrilled to hear you plan to return, and we look forward to welcoming you back.
Best regards,

Salou Sunset by Pierre & Vacances, Guest Manager