Our experience at this hotel left much to be desired from the very beginning.

To start, upon arrival to check in, we discovered that not all vehicles are suitable for accessing the nearby parking lot. The worst part is that this information isn't provided beforehand, so you're faced with the problem upon arrival and have to find parking yourself.

And not only that, but at 2:30 in the morning, the guests in the next room decided to throw a party, creating a noise level that made it impossible to get any rest. As the situation persisted, I went down to reception myself to request that someone intervene and ask them to be quiet. The staff was polite and told me they would take care of something and come back shortly. However, no one showed up, and the racket continued for several more hours.

The rooms are not soundproofed, which only exacerbates the problem. Furthermore, it appears that groups of up to four people can stay, with a high concentration of groups of young people, and there doesn't seem to be sufficient control over noise and behavior during quiet hours.

The following morning, I reported the incident to the morning reception staff. Their response was, quite literally, "We're not the police."

Obviously, no one expects hotel staff to act like police officers, but they do expect them to fulfill their responsibility to guarantee minimum standards of conduct and rest for all their guests. If guests are causing a disturbance at 2:30 in the morning, the least they can do is intervene, speak to them, offer a room change if possible, or take the necessary steps to resolve the problem.

As for the facilities, I believe they are in dire need of renovation and significant improvements in terms of maintenance and cleanliness.

In short, a very negative experience, both due to the lack of rest and the appalling way the incident was handled. It wasn't just the noise from other guests, but the hotel's complete lack of response to a situation we reported in the middle of the night.

If you're looking to relax and enjoy a peaceful stay, this is NOT the hotel for you. I do not recommend it.

A very disappointing experience. I do not recommend it.

Our stay at the Hotel Salou Sunset was quite unpleasant, especially due to the lack of service and the poor condition of the room.

The air conditioning didn't work in heating mode, and there were no blankets available. At 1:00 AM, because we were freezing, I had to go down to reception to ask for a solution.

The most outrageous thing was the treatment we received from the receptionist. Like anyone else, I had respected my turn and waited while he attended to other guests, but when it was my turn, he decided to check in six other people who arrived after me first, leaving me waiting for approximately 30 minutes.

After all that waiting, the solution they offered was to give us some thin sheets, which my partner and I had to try to sleep on, covering ourselves with up to five sheets to combat the cold.

I find it deplorable that a hotel doesn't have blankets available or properly functioning heating, but even worse is the lack of consideration and professionalism when dealing with a customer who is simply asking for a solution to a problem within the establishment itself.

I wouldn't return and I wouldn't recommend it. A stay that should have been for rest ended up turning into a night of cold, waiting, and discomfort.

A spectacular hotel in every way

I want to highlight the excellent service I received from the receptionist. Her kindness, professionalism, and friendly manner made my experience at the hotel even better. It's a pleasure to encounter such attentive people, always willing to help and who do their job with such dedication. I'll be back!