Customer reviews Hotel Salou Sunset

3.8

Good

1122 reviews

37.3 %

30.4 %

16.0 %

7.9 %

8.4 %

Clair Atkinson

il y a 1 week sur G_Google Google

5/5

Perfect for a holiday hotel. Spotless, fantastic rooms and wonderful reception team. Thank you

Joshua Molyneux

il y a 1 week sur G_Google Google

5/5

Good location. For the price I couldn't have asked for anything else. Drinks in the hotel can be a little expensive though. I would go again. Helpful 24/7 reception.

Debbie Campbell

il y a 3 weeks sur G_Google Google

3/5

Just home from a 4 night stay and I wouldn't rush back. The hotel it's self was okay, rooms were spacious enough and air con always working, had to chase the maids for towels a couple of times and your room doesn't get cleaned everyday. The food was rotten, always cold so we ate out everyday. The pool was good but the music is very repetitive. Rooftop wasn't up to much, never any entertainment on but if you looked over to the hotel next to it it always had something on..

Review 2024-07-07 10:50:45

Dear Debbie,
Thank you for sharing your experience with us.

We are pleased that you found the rooms spacious and the air conditioning to your satisfaction, ensuring a comfortable atmosphere throughout your stay.

However, we are sorry that some aspects of your stay did not meet your expectations. We strive to maintain high standards of service, and it is concerning to hear about the challenges you faced with our housekeeping services. We want to ensure that all our guests have ample towels, and our rooms are cleaned daily to provide a welcoming environment.

Additionally, we regret to hear that the dining experience did not live up to your expectations. Our aim is to offer a variety of quality dishes that cater to the tastes of our guests, and we will review your comments regarding temperature and selection.

We also acknowledge your feedback on the music by the pool and the rooftop entertainment and will consider how we can provide a more diverse and enjoyable ambiance.

Nonetheless, we are happy that you enjoyed the pool area. The hotel's rooftop terrace offers stunning views and a relaxing environment, which many of our guests find to be a highlight of their stay. Our location is also a strong point, with Llarga Beach and Llevant Beach within a short walking distance, and we are just a stone's throw away from the vibrant PortAventura Theme Park and the historic city of Tarragona.

We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Warm regards,

Melanie Bennett

il y a 1 month sur G_Google Google

4/5

Just returned from a lovely 3 day break staying at this hotel. After paying less than £200 half board for this hotel and flights, and reading some of the reviews, I was not expecting very much from it, however it far exceeded my expectations. Upon arrival in the evening, the staff were friendly and helpful. We were given room 622 which had two double beds and looked clean and fresh, the air conditioning worked well and it was handy having a fridge to keep drinks cool. We had great views overlooking the pool and the sea. Being on floor 6 wasn't a problem, as both lifts were always working and you didn't have to wait long for one. The pool area had a nice, relaxing vibe with good tunes playing and there were always sunloungers available throughout the day. The rooftop area looked lovely and was always quiet. It had fantastic views over Salou and the sea and both Jacuzzis were working whilst I was there. It is in a great location just 10 minutes walk from all the action, but far enough away for it to be quiet. It's just a 5 minute walk to Llarga beach which has gorgeous views walking to it and beautiful flowers along the walk way. This soft sandy beach is much quieter than the main one in Salou and has watersports and a cafe. The only downside is the food and why I haven't given the hotel 5 stars. I only went half board because, at the time of booking, it was the same price as bed and breakfast. On the first evening we tried the food and was greeted with very few options (pizza, sausages, burgers, chips, salad etc) which did not look/taste great and wasn't very warm, so we ate out the other two nights. Breakfast was better with a bit more choice and even if you don't like the hot food, there is cereal, toast and croissants. Overall if you are looking for a good budget hotel I would definitely recommend this hotel and would stay there again.

Review 2024-06-29 09:50:28

Dear Melanie,
Thank you for sharing your experience with us.

We are delighted that you found our team friendly and helpful, and that the room's cleanliness and the performance of the air conditioning contributed positively to your comfort during your stay. It is great to hear that amenities such as the fridge in your room and the efficiency of our lifts added to your enjoyment.

However, we regret that the dining options did not live up to your expectations. While we are proud of our buffet restaurant offering a variety of choices, we understand that taste is subjective and that there's always room for improvement. We value your feedback and will take it into consideration as we strive to enhance our food quality and temperature.

Finally, we are pleased that the pool area's ambiance, rooftop vistas, and the proximity to the tranquil Llarga beach left a lasting impression on you. Your commendation of our hotel's location, just a short distance from the excitement yet peaceful, is much appreciated. We are always thrilled when guests can experience and enjoy the beauty of our surroundings.

We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Best wishes,

jmt slw

il y a 1 month sur G_Google Google

1/5

?????

Review 2024-06-26 08:50:43

Estimado huésped,
Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.

Sentimos si su estancia en nuestras instalaciones no estuvo a la altura de sus expectativas.

Aun así, nos habría gustado saber qué aspectos no fueron de su agrado para poder mejorar nuestro servicio.

Esperamos que tenga un buen día.

Atentamente,