Customer reviews Hotel Salou Sunset

3.8

Good

1326 reviews

5

37.1 %

4

29.3 %

3

16.1 %

2

8.1 %

1

9.4 %

Dani pelo Mundo

il y a 2 weeks sur Google

3/5
⭐️⭐️⭐️
Good value for money and great location near PortAventura

We chose this hotel mainly for the location and cost-benefit, and it met our expectations. It’s just a 12-minute drive from PortAventura, which was super convenient after a long day at the park.

When we arrived, there was no parking available, but the staff was very friendly and helpful throughout our stay. The room was clean and spacious, with comfortable beds, air-conditioning, a fridge, and a hairdryer.

They cleaned the room daily, which we appreciated. One downside is that the breakfast could be better — the variety was okay, but the quality left a bit to be desired Still, it was decent enough to start the day.

There’s no entertainment at the hotel, but it’s just a 5-minute walk to town, with lots of bars, restaurants, and shops nearby. There’s also a playground by the pool, which is great for families. Just a heads-up: the hotel sits on a hill, so be prepared for a bit of a climb when walking back.

Overall, it was a good and comfortable stay with friendly service and a great location — perfect for those visiting the parks or exploring Salou.
Review 2025-08-13 10:13:40

Dear Dani,

We appreciate that you took the time to share your experience with us.

We are delighted that you found satisfaction in your accommodation. Your room met our high standards of cleanliness with daily housekeeping service, and we're pleased you appreciated the comfortable sleeping arrangements along with the modern amenities provided.

However, we sincerely apologize that some aspects of your stay did not meet your expectations. We understand your comments about the morning meal selection, and we take your feedback into consideration. While we don't offer on-site entertainment programs, our prime setting provides easy access to numerous local attractions. We acknowledge the topographical nature of our location may present a slight challenge for some guests.

Finally, we truly value your recognition of our strategic position. The proximity to PortAventura and the vibrant town center, with its array of dining and shopping venues, offers our guests tremendous convenience.

We hope to have the pleasure of welcoming you back.
All the best.

Salou Sunset by Pierre & Vacances, Guest Manager

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Mandy a

il y a 3 weeks sur Google

5/5
Great staff. The hotel is great for kids.
Review 2025-07-23 16:14:19

Dear Guest,
Thank you for sharing a review of your experience with us.

Your experience at Hotel Salou Sunset by Pierre & Vacances means a lot to us.

Our dedicated team members take pride in delivering attentive service, and your recognition touches us deeply. The joy expressed about our child-friendly environment particularly resonates with us, as creating memorable moments for families remains one of our core values.

We look forward to seeing you again on a future occasion.
Kind regards,

Salou Sunset by Pierre & Vacances

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A_Talavante

il y a 4 weeks sur Google

1/5
It has been miserable and sad the experience at the hotel. There was a French Muslim family who complained because two young women were kissing and cuddling with each other... And what's even more miserable is a hotel employee went to the young ladies asking if they could stop for not making those uncomfortable instead kicking those animals out !! We are in Spain, free to do whatever we want and free to love whatever we want ! And if someone is not happy we have enough borders to exit us .
Review 2025-07-21 13:13:00

Dear Guest, Thanks for your feedback.

We sincerely apologize for the experience you encountered during your stay. Our establishment firmly stands for inclusivity and respect for all guests, regardless of their orientation, identity, or cultural background. The situation described does not reflect our values or standards of service. We want to emphasize that every guest deserves to feel welcomed and comfortable while staying with us.

We truly hope you will give us another opportunity to demonstrate our genuine commitment to providing a welcoming experience for all our guests.

Best regards,

Salou Sunset by Pierre & Vacances, Guest Manager

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Amy Elliott

il y a 1 month sur Google

5/5
Merce, most amazing waitress , she made our experience in the rooftop bar highly
Review 2025-07-12 00:14:34

Dear Amy,
Thank you for sharing your experience at our rooftop bar.

We are delighted that your stay at Hotel Salou Sunset by Pierre & Vacances met your expectations.

Our team members take pride in delivering attentive service to each guest, and your recognition of their dedication means a lot to us.

We look forward to welcoming you back for another pleasant experience.
Best wishes,

Salou Sunset by Pierre & Vacances

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Cassie Brennan

il y a 1 month sur Google

5/5
Cocktails on the rooftop bar were a great start to our holiday. Merce was the best waitress she was so attentive and friendly. Would highly recommend!!
Review 2025-07-12 00:14:35

Dear Cassie,
Thank you for taking the time to share your experience with us.

We are delighted that your stay at Hotel Salou Sunset by Pierre & Vacances met your expectations.

The recognition of our staff member Merce brings us joy, as hospitality excellence remains our priority. The panoramic views from our rooftop establishment create the perfect setting for refreshments.

We look forward to welcoming you back for another memorable stay.
Best regards,

Salou Sunset by Pierre & Vacances

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