Hotel Salou Sunset
€ 76
1 night from 30/05 to 31/05

Customer reviews Hotel Salou Sunset

3.8

Good

1057 reviews

5

37.1 %

4

30.5 %

3

16.2 %

2

8.0 %

1

8.2 %

Charlie Fanner

il y a 5 days sur Google

5/5
Brilliant hotel. Cheap and cheerful. Great amenities. Large pool and separate smaller pools. Close enough to town centre and beach that everything is within 10 mins.
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LEE JOHNSON

il y a 1 week sur Google

5/5
I'm basing my 5 stars on the price I paid for my package holiday. It was at the time such a bargain.....but!!!! Lots of large parties of people who had come for the nightlife and party atmosphere,so be prepared for noisy party people arriving back in the early hours.
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Geraldine Sweeney

il y a 1 week sur Google

2/5
My husband & I checked in on the 15th may. We went to bed around 11 only to be woken by women shouting & arguing in the hallway which went on for about an hr before police arrived. We got no sleep for the 5 nights were there as walls paper thin, people shouting running up & down the corridor, doors banging & loud music kept us awake, I had to go to reception to complain on the last night as our flight was early in the morning & needed a couple hours sleep. We came back from a day out only to find our door was left ajar all day by the cleaners, we reported but we didnt even get an apology, left unlocked anyone could have walked in there & taken our things. Room was OK, clean , tidy but bed was uncomfortable. I had to pay €20 deposit for an iron, didn't mind that but i was charged another €6 to use it & it was useless not even a steam iron just basic travel iron. Not much air con & as being asmathic I found it quite stuffy. Location is good it's a shame about the quality of hotel.
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Fabrizio

il y a 4 weeks sur Google

2/5
It's not good standard Hotel
Everything is old and dirty Not good cleaned and take care
In bathroom is mold!
furniture is distroid and fixed in not good and nice way, shud be replace
Extra charge for parking 19€
And Dog 20€ is totally to HI PRICE
One star for Breakfast
Service was very good caid helped
Food was rich and fresh
Review 2024-05-09 10:50:16

Dear Fabrizio,
Thank you for taking the time to review your stay.

We are truly saddened to hear that your experience did not meet the expectations typically held by our guests. Our aim is to provide a clean, comfortable, and welcoming environment, and we regret that we seemed not to have achieved this during your stay.

Regarding your concerns about the cleanliness and the condition of the furniture, we take such feedback seriously and will look into these matters with our housekeeping and maintenance teams to ensure our standards are fully upheld. The well-being of our guests is our top priority, and we continuously strive to improve our services.

As for the fees for parking and pet accommodation, we aim to offer competitive rates and will review our pricing structure to ensure it aligns with our guests' expectations. We understand that additional charges can be a concern, and we thank you for bringing this to our attention.

Thank you once again for your comments, as they are invaluable for our commitment to continuous improvement. We do hope to have the chance to demonstrate the high standards of service and quality that are the hallmark of Hotel Salou Sunset by Pierre & Vacances.

We hope to have the opportunity to better serve you in the future.
Warm regards,

Salou Sunset by Pierre & Vacances, Guest Manager

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Jessica Sinton

il y a 1 month sur Google

5/5
Great budget hotel with very helpful staff. View of port Aventura and surrounding Salou. Hotel is on a hill!
Review 2024-05-09 10:50:10

Dear Jessica,
Thank you for taking the time to share this feedback.

We're delighted you had a nice time with us.

Your kind words regarding our helpful team members and the scenic view of Port Aventura and Salou from our hotel are truly appreciated.
It is great to know that these aspects contributed positively to your experience with us.

While our hotel's elevated position offers some beautiful vistas, we understand that the hill location might not suit all preferences, but we are glad that this did not detract from the enjoyment of your stay.

The team at Hotel Salou Sunset by Pierre & Vacances takes pride in providing a memorable experience for our guests, and we are thrilled to have achieved this during your visit.

We look forward to welcoming you back.
Best wishes,

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