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Customer reviews Salou

4.2

Very good

1424 reviews

5

50.7 %

4

31.4 %

3

9.3 %

2

2.8 %

1

5.8 %
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catherine cassidy

There is 1 week on Google

5/5
Fabulous apartment, loved the large balcony. Place spotless and customer service very helpful. Had 1 issue with the door handle in the bedroom and it was sorted within the day.
Review 2026-04-12 20:10:26

Dear Catherine,

It is wonderful to hear about your positive experience at Pierre & Vacances Salou.

We are delighted that our apartment and spacious balcony provided comfort during your stay. Our team takes pride in maintaining high standards of cleanliness and delivering helpful service.

That said, we regret the inconvenience with the bedroom fixture and are pleased our staff resolved it promptly.

Finally, we’re glad our location near the beach and convenient amenities added value to your visit. We hope you enjoyed exploring nearby attractions like PortAventura during your time here.

We look forward to welcoming you back on a future occasion.
Best wishes,

General Manager

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Louis W

There is 1 month on Google

4/5
It's perfectly fine, the flats have everything you need. They are comfortable & easy to stay/relax. But there are many rules & it makes you feel unwelcome. You must do this & that otherwise we will fine you. Also you need to pay extra for car parking. It just feels over the top & gives you the impression that they want to find anyway to charge you more money.
Review 2026-03-23 09:14:30

Dear Louis,
Thank you for this review about your pleasant stay with us at Pierre & Vacances Salou.

We are happy to hear that your apartment provided the comfort and convenience needed for a relaxing stay. Our team takes pride in ensuring our accommodations meet the needs of all guests.

We sincerely regret that some aspects of your experience left you feeling unsettled. Please know our policies aim to maintain a pleasant environment for everyone, though we understand they can sometimes feel restrictive. Regarding parking, we offer on-site options to ease availability concerns, with fees clearly communicated during booking.

Nonetheless, we are glad your overall stay was enjoyable and appreciate your understanding as we balance guest needs with operational standards. Our prime location near PortAventura and the beaches remains a highlight many guests cherish.

We do hope to welcome you back again in the future.
Kindest regards,

General Manager

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Sam Lognonne

There is 6 months on Google

3/5
It was totally fine but our apartment seemed a bit tired in areas. Such as the bath had paint peeling off it whenever it got wet? But I would say they were just minor things. The beds were so comfy, it was clean and the roof terrace amazing
Review 2025-10-16 11:13:53

Dear Sam,

Thank you for this review about your pleasant stay with us at Pierre & Vacances Salou.

We're delighted you found our beds comfortable and appreciated the cleanliness of your apartment during your stay.

That said, we regret any inconvenience caused by aspects of your accommodation that required attention. Please know we take all feedback seriously as we continue updating our facilities.

Finally, it's wonderful you enjoyed our rooftop terrace - its views remain a highlight many guests appreciate during their Salou visits.

We look forward to welcoming you back.

Best regards,

General Manager

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Faust Marcet

There is 6 months on Google

1/5
My experience after a week in this place has been very negative: expensive, dirty, neglected, and poorly managed. There are much better alternatives.
A week here was more than enough to never come back.
Review 2025-10-10 13:13:26

Dear Faust,
Thank you for the time taken to share your feedback with us.

We regret your stay fell short of expectations. Our team prioritizes cleanliness and maintenance, with updates planned in our 2025 renewal program. We aim for pricing that matches our quality and apologize for any service issues you experienced.

We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.
Kind regards,

General Manager

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Su Tham

There is 6 months on Google

5/5
Lovely place our family stayed here for 3 nights. The lady at reception was accommodating and the rooms are very clean. Would stay here again if visiting salou
Review 2025-09-29 00:13:43

Dear Su,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Salou.

We're delighted our accommodations met your expectations during your 3-night family stay.

It was our pleasure to provide prompt service at reception and maintain spotless rooms throughout your visit. Our team takes pride in creating welcoming spaces that make guests want to return, just as you mentioned.

Thank you again; it would be a pleasure to have you return. Best regards,

General Manager

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