Dear Caitlin,
Thank you for sharing your opinion following your recent stay.

We deeply regret that your experience fell short of expectations. We’d like to clarify that the pool is thoroughly cleaned each morning prior to opening to ensure a pleasant experience for our guests. We have also not received previous reports regarding unpleasant odors in the room, but we will certainly look into this to ensure everything is up to standard. Finally, we welcome guests with diverse mobility needs and regret any accessibility challenges encountered near the property. While our hillside location offers tranquility, we understand it may present difficulties for some visitors. Please note that apartment allocation is based on availability at the time of arrival, and we always do our best to accommodate preferences when possible.

We hope to be able to welcome you back for an improved experience in the future.
Kind regards,

General Manager

Dear Grace,
Thank you for taking the time to share your review about your recent stay at Pierre & Vacances Salou.

We deeply regret that your experience fell short of expectations. We’d like to clarify that the pool is thoroughly cleaned each morning prior to opening to ensure a pleasant experience for our guests.

Furthermore, linen changes are scheduled every four days, and daily cleaning services are not included.

We have also not received previous reports regarding unpleasant odors in the room, but we will certainly look into this to ensure everything is up to standard.

Finally, we welcome guests with diverse mobility needs and regret any accessibility challenges encountered near the property. While our hillside location offers tranquility, we understand it may present difficulties for some visitors. Please note that apartment allocation is based on availability at the time of arrival, and we always do our best to accommodate preferences when possible.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

General Manager

Dear Mehdi,
Thank you for taking the time to share your experience with us.

We are delighted that your stay at Pierre & Vacances Salou exceeded your expectations.

Your satisfaction with the family-friendly atmosphere means a lot to us. Our serene surroundings and comfortable accommodations are designed to create memorable moments with loved ones, and we're pleased these elements contributed to your relaxing stay.

We look forward to welcoming you and your family back for another peaceful getaway.
Best wishes,

General Manager

Dear Damien,

We appreciate you taking the time to share your feedback.

Your comments about our residences and the service provided by our reception team members fill us with satisfaction.



However, we are sorry that some aspects of your stay did not meet your expectations. We take note of your observations regarding the pool area, and our maintenance team works continuously to ensure optimal conditions for all guests.



Finally, we are delighted to read that you benefited from our prime location near the seafront and local amenities.

We look forward to welcoming you back for another stay.

Best regards,

General Manager

Dear Jacky,
Thank you for this review about your pleasant stay with us at Pierre & Vacances Salou.

Your praise for our residential complex fills us with pride. The carefully designed living spaces reflect our commitment to providing exceptional accommodations for our guests.

We sincerely apologize that the mattress did not provide the comfort level you expected. We are pleased to share that we are currently in the process of renewing all bedding throughout 2025 to enhance our guests' sleeping experience.

We hope you managed to take advantage of our prime location, just 700 meters from the beautiful beach and near the exciting PortAventura theme park.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

General Manager