Customer reviews Salou

4.2

Very good

1364 reviews

5

51.2 %

4

31.2 %

3

9.2 %

2

2.6 %

1

5.8 %

Sam Lognonne

There is 2 weeks on Google

3/5
It was totally fine but our apartment seemed a bit tired in areas. Such as the bath had paint peeling off it whenever it got wet? But I would say they were just minor things. The beds were so comfy, it was clean and the roof terrace amazing
Review 2025-10-16 11:13:53

Dear Sam,

Thank you for this review about your pleasant stay with us at Pierre & Vacances Salou.

We're delighted you found our beds comfortable and appreciated the cleanliness of your apartment during your stay.

That said, we regret any inconvenience caused by aspects of your accommodation that required attention. Please know we take all feedback seriously as we continue updating our facilities.

Finally, it's wonderful you enjoyed our rooftop terrace - its views remain a highlight many guests appreciate during their Salou visits.

We look forward to welcoming you back.

Best regards,

General Manager

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Faust Marcet

There is 4 weeks on Google

1/5
My experience after a week in this place has been very negative: expensive, dirty, neglected, and poorly managed. There are much better alternatives.
A week here was more than enough to never come back.
Review 2025-10-10 13:13:26

Dear Faust,
Thank you for the time taken to share your feedback with us.

We regret your stay fell short of expectations. Our team prioritizes cleanliness and maintenance, with updates planned in our 2025 renewal program. We aim for pricing that matches our quality and apologize for any service issues you experienced.

We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.
Kind regards,

General Manager

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Su Tham

There is 1 month on Google

5/5
Lovely place our family stayed here for 3 nights. The lady at reception was accommodating and the rooms are very clean. Would stay here again if visiting salou
Review 2025-09-29 00:13:43

Dear Su,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Salou.

We're delighted our accommodations met your expectations during your 3-night family stay.

It was our pleasure to provide prompt service at reception and maintain spotless rooms throughout your visit. Our team takes pride in creating welcoming spaces that make guests want to return, just as you mentioned.

Thank you again; it would be a pleasure to have you return. Best regards,

General Manager

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Kiera McMorris

There is 1 month on Google

4/5
We had a lovely stay at Pierre & Vacances in Salou. We were a group of 4 teenage girls. Our apartment was well equipped - a few toilet rolls, some washing up liquid and cloths were provided for the kitchen.
Location was perfect for us - 5-7 minute walk to shops/restaurants/bars/clubs and 10-15 minute walk to Llevant Beach. Supermarket 5 minute walk down the road. It felt safe to walk back all together at night.
The apartment block was quiet and a bit removed from the main road - the pool area was clean and plenty of sun beds.
Reception was helpful and informative with checking in and out. We were able to leave our bags in reception for the day due to our evening flight.
25 minute walk to Port Aventura/Ferrari Land - highlight of the trip! Use the Spanish version of the Lidl app to get 50% off tickets - it worked for us!!
Overall, would highly recommend for a cheap and easy holiday to Spain!
Review 2025-09-08 14:15:20

Dear Kiera,

Thank you for leaving such a positive review of your stay.

We're delighted you found our apartments well-equipped for your group's needs and enjoyed our tranquil location near Salou's attractions.

It's wonderful you appreciated the clean pool area and found our reception team helpful with luggage storage arrangements. We're particularly pleased our proximity to Port Aventura contributed to making your holiday memorable.

Your recommendation means the world to us, and we're thrilled our facilities met your expectations for an affordable Spanish getaway.

We look forward to the pleasure of seeing you again in the future.

With kind regards,

General Manager

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caitlin mcauley

There is 2 months on Google

1/5
Would not stay here again. Far from everything horrible service. The hotel is based on a hill. We got put up top of the hill with a disabled person. We requested to move rooms to make everyone’s life easier and they told us no. When we got to the hotel room it smelled like fish. The aircon in one room was broken very unfortunate and took time to fix. The wardrobes stunk and there was some mysterious stains on the wall not sure what a clear sign the cleaners don’t clean properly. Although i felt safe i didn’t feel comfortable felt as though i was living in dirt. We stayed for six nights not once was the pool cleaned. My children found clumps of hair and plenty of dead skin. Not to mention the amount of dirt and grass in the pool. Wouldn’t recommend here or go here again.
Review 2025-08-08 11:13:51

Dear Caitlin,
Thank you for sharing your opinion following your recent stay.

We deeply regret that your experience fell short of expectations. We’d like to clarify that the pool is thoroughly cleaned each morning prior to opening to ensure a pleasant experience for our guests. We have also not received previous reports regarding unpleasant odors in the room, but we will certainly look into this to ensure everything is up to standard. Finally, we welcome guests with diverse mobility needs and regret any accessibility challenges encountered near the property. While our hillside location offers tranquility, we understand it may present difficulties for some visitors. Please note that apartment allocation is based on availability at the time of arrival, and we always do our best to accommodate preferences when possible.

We hope to be able to welcome you back for an improved experience in the future.
Kind regards,

General Manager

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