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Customer reviews Salou

4.2

Very good

1465 reviews

5

50.6 %

4

31.3 %

3

9.3 %

2

2.8 %

1

5.9 %
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Urban Flares

There is 1 month on Google

1/5
Every night there is excessive noise from students, yet reception and the property agent refuse to take meaningful action. Their lack of professionalism and unwillingness to address repeated complaints is unacceptable.

Residents are left dealing with constant disruption caused by irresponsible and disrespectful behaviour.
Review 2026-06-13 13:10:13

Dear guest,
Thank you for taking the time to share your feedback with us.

We sincerely regret that some aspects of your stay did not meet your expectations. Our residential complex houses has hosted a large number of students, and we strive to foster a respectful and harmonious environment for everyone. We take complaints about inconveniences very seriously and regret that your concerns were not satisfactorily resolved. We appreciate your feedback as we continue working to provide a positive experience for all our guests.

We would love to welcome you back for an even better visit in the future.
Sincerely,

General Manager

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Sean Vendy

There is 1 month on Google

1/5
Students making noise every night and reception and the agent does not want to deal with it very unprofessional and ridiculous behaviour from teenagers!!!
Review 2026-06-13 13:10:12

Dear Sean,
Thank you for taking the time to share your feedback with us.

We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our complex houses has hosted a large population of student residents, and we work hard to foster a respectful living environment for everyone. We take reports of excessive noise seriously and regret that you felt your concerns were not handled satisfactorily. Your feedback is appreciated as we continue working to provide a positive experience for all guests.

We hope that we can welcome you back in the future.
Kind regards,

General Manager

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John Dee

There is 3 months on Google

5/5
?? Great overall, 2 bed apartment ideal for a quiet, relaxing week for myself & 2 daughters (teens).
About 25 mins by taxi from Reus (€28 ish), the complex has 2 swimming pools, each surrounded by 4 small blocks of apartments. Pools are 20m x 6m with shallow & deep ends. Around the pools is nice astroturf, sun loungers & umbrellas. Pools were never busy & overall the feeling was quiet and a bit exclusive.

Apartments were spotless, kitchen fully equipped with washing machine, cooker, microwave, fridge freezer, nespresso machine, crockery etc. Big balcony. No issues with wifi. Beds were fine.

2 supermarkets close by, one 100m & 500m (the latter mi alcampo we found to have a better selection).

10/15 mins walk to salou beaches & main strip.
Review 2026-04-16 02:09:24

Hi Dee,
It is a pleasure to receive such a positive review.

We are thrilled that you had such a relaxing stay with your daughters. It’s wonderful to hear our apartment’s amenities and location contributed to your peaceful holiday.

We appreciate your comments on the well-equipped kitchen and comfortable living spaces. Our team takes pride in maintaining cleanliness and ensuring our guests feel at home. The proximity to local beaches and supermarkets makes it easy for families to enjoy both convenience and leisure during their stay.

We would love to have you return for another fantastic experience in the future. Best regards,

General Manager

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catherine cassidy

There is 3 months on Google

5/5
Fabulous apartment, loved the large balcony. Place spotless and customer service very helpful. Had 1 issue with the door handle in the bedroom and it was sorted within the day.
Review 2026-04-12 20:10:26

Dear Catherine,

It is wonderful to hear about your positive experience at Pierre & Vacances Salou.

We are delighted that our apartment and spacious balcony provided comfort during your stay. Our team takes pride in maintaining high standards of cleanliness and delivering helpful service.

That said, we regret the inconvenience with the bedroom fixture and are pleased our staff resolved it promptly.

Finally, we’re glad our location near the beach and convenient amenities added value to your visit. We hope you enjoyed exploring nearby attractions like PortAventura during your time here.

We look forward to welcoming you back on a future occasion.
Best wishes,

General Manager

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Louis W

There is 4 months on Google

4/5
It's perfectly fine, the flats have everything you need. They are comfortable & easy to stay/relax. But there are many rules & it makes you feel unwelcome. You must do this & that otherwise we will fine you. Also you need to pay extra for car parking. It just feels over the top & gives you the impression that they want to find anyway to charge you more money.
Review 2026-03-23 09:14:30

Dear Louis,
Thank you for this review about your pleasant stay with us at Pierre & Vacances Salou.

We are happy to hear that your apartment provided the comfort and convenience needed for a relaxing stay. Our team takes pride in ensuring our accommodations meet the needs of all guests.

We sincerely regret that some aspects of your experience left you feeling unsettled. Please know our policies aim to maintain a pleasant environment for everyone, though we understand they can sometimes feel restrictive. Regarding parking, we offer on-site options to ease availability concerns, with fees clearly communicated during booking.

Nonetheless, we are glad your overall stay was enjoyable and appreciate your understanding as we balance guest needs with operational standards. Our prime location near PortAventura and the beaches remains a highlight many guests cherish.

We do hope to welcome you back again in the future.
Kindest regards,

General Manager

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