Residence Blanes Playa
€ 1055
7 nights from 16/07 to 23/07

Customer reviews Blanes Playa

4.1

Very good

740 reviews

5

50.7 %

4

28.1 %

3

9.7 %

2

4.5 %

1

7.0 %

Farouk Bendiaf

il y a 2 days sur Google

5/5
Formidable
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Laura Bailey

il y a 1 month sur Google

2/5
Arrived at 1am and had to do a 10 minute walk to Hotel Horitzo which we already knew about. We met a lovely receptionist that sorted out our keys, took our tax payment and did the E200 authorisation on the card.
When we we back to the appartments the vending machine had barely any stock and every thing was shut.
The sofa bed was not made up, so wearily we climbed into bed after making it. The matress was so thin that the bars from the sofa pushed through and I was in pain and barely slept. In the morning we awoke to a massive stench of drains, the spare pillows did not have pillow cases and there was BLOOD spatters on the curtains. I went back to reception to complain.
Another lovely receptionist moved us up to the 8th floor, this time there was no smell, a clean apartment and a comfortable sofa bed. The manager popped in to see us which was a nice touch. I showed him the balcany as the glass divider was cracked and he already knew about it.
I did some shopping and we settled in.
But there was a big strip of the kitchen unit missing, no hot water and only one bath towel. Also when I tried to plug the kettle in the base was all melted - really dangerous. Finally I discovered the hob did not work! Not great for self catering
I went back to reception in the other hotel (there was no reception at all in the apartment block - just an empty office). They replaced the kettle, towel and fixed the water. But the did not fix the hob and had no spare apartments to move us to, and was very apologetic about it.
I filled in the online survey asking for a free meal as I could not cook anything and I was ignored.
The area where the apartment block is on the beach, near the caravan parks and is about 15-20 walk (all flat) into the main town. There is a very expensive little supermarket nearby and a bar. But lots of closed bars and restaurants, it was like a ghost town. It maybe because it was April and things werent open yet?
The views from every apartment face the sea and they are spectacular. There is a little playground and a couple of nice restaurants about 5 minutes away.
Although the staff were genuinely lovely, it was painful to keep trapsing down everytime I discovered a problem. I wouldnt return to these apartments, but may consider staying at the hotel puely based on how nice the staff were?
Note: the E200 deposit was back in the bank account the day after returning.
Review 2024-05-22 13:52:29

Dear Laura,
Thank you for sharing your opinion following your recent stay at Pierre & Vacances Blanes Playa.

It is encouraging to hear that the responsiveness of our staff and the beautiful sea views from our apartments met your expectations.

Our team strives to offer a welcoming environment and swift solutions whenever any issues arise, such as those you experienced upon arrival. We are glad that our manager's visit and the subsequent apartment relocation positively impacted your stay.

However, we regret to hear about the challenges you encountered, including the initial discomfort with the sofa bed and the concerns regarding cleanliness. We take pride in maintaining high standards of accommodation, and your experience prompts us to be even more vigilant.

The vending machine's stock and the issues with the kitchen equipment are certainly not indicative of the quality we aim to deliver, and we are reviewing these areas to ensure they meet the expectations of our guests.

While we do not have a reception in the apartment block, we hope the 24-hour availability of our sister hotel's reception provided some reassurance.

The location of our property, while convenient for accessing the beach and nearby amenities, may not bustle with activity outside peak season, which explains the quieter atmosphere you observed. We understand that this may not cater to everyone's preferences and hope it did not detract significantly from the overall enjoyment of your stay.

Additionally, we are pleased to confirm that the prompt return of your deposit aligns with our commitment to efficient and transparent financial dealings.

We hope to see you again.
Best regards,

La Dirección

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usermax56

il y a 2 months sur Google

5/5
Amazing view and experience for a really low price. Highly recommended.
Review 2024-05-12 18:51:06

Dear Guest,
Thank you for this great feedback about your recent stay at Pierre & Vacances Blanes Playa.

The magnificent sea views from our apartments are indeed a highlight for many of our guests, and we're glad it contributed to your amazing experience. It's also rewarding to know that you found great value during your stay with us.

Our team works diligently to ensure that each guest has a memorable stay, so your commendation is very much appreciated. We're always here to provide a quality experience at a competitive price.

Thank you again for your high recommendation. It's guests like you that make Pierre & Vacances Blanes Playa the special place that it is.

We hope to have the pleasure of welcoming you again in the future.
Best regards,


Josep M Macià, Manager

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Kim Parcerisas

il y a 3 months sur Google

5/5
Excel·lent!!
Review 2024-03-29 13:50:58

Benvolguda Kim,

Moltíssimes gràcies per compartir amb nosaltres la seva valoració.

Estem encantats de que la seva estada amb nosaltres hagi sigut agradable. Seguirem treballant per continuar oferint els millors serveis.

Gràcies per la seva confiança.
Atentament,


Josep M Macià, Manager

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Vicente Del Rio

il y a 5 months sur Google

1/5
Horrible
Review 2024-01-17 15:51:02

Cher Vicente,

Nous regrettons sincèrement que votre expérience n'ait pas répondu à vos attentes.
La satisfaction de nos clients est au cœur de nos priorités. Aussi, nous aurions souhaité en savoir plus.

Nous espérons regagner votre confiance lors d'un prochain séjour.

Bien cordialement,

La Dirección

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