Very good
1129 reviews
Ventsi Yordanov
There is 3 months on Google
Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations and that you felt disappointed with the value for money and the overall condition of the residence.
At Pierre & Vacances, we aim to provide functional holiday residences with access to facilities such as pools and family areas, alongside accommodation in prime locations. We understand that expectations regarding comfort, maintenance levels, and pricing can vary, and we regret that your experience did not reflect what you had hoped for.
We are also sorry to read your comments regarding hot water availability and the condition of certain facilities. Reliable comfort and maintenance are important priorities for us, and your feedback will be shared with the relevant operational teams for review.
Regarding signage and energy measures, these are part of our broader sustainability and operational policies across residences, but we understand that the way these are perceived can influence guest experience.
We appreciate you taking the time to share your impressions, as they help us identify areas where improvements are needed.
The Pierre & Vacances Team
Sven Rahmann
There is 1 year on Google
Thank you for taking the time to share your experience, Sven. We're sorry to hear that the cleanliness of the apartment did not meet your expectations and that you encountered issues with the presence of dogs on the property.
It is unacceptable that you found glass on the floor and experienced unpleasant odors. This is certainly not the standard we strive for. We will ensure that your feedback is shared with our housekeeping team to address these cleanliness issues promptly.
Regarding the presence of dogs, we understand that this can be a concern for families with young children. We will review our pet policies to see how we can better accommodate all guests while maintaining a pleasant environment.
We appreciate your feedback as it helps us improve. We hope we have the opportunity to provide a more satisfactory experience in the future.
The Pierre & Vacances Team