Good
837 reviews
Lise Lorquet
Posted since 3 weeks on Google
Dear Lise,
We appreciate that you took the time to share your feedback.
We're pleased you found our proximity to regional train connections valuable for exploring Tarragona and Barcelona during your visit. Our team takes pride in providing functional amenities like reliable hot water and WiFi to ensure practical comfort for all guests.
However, we sincerely regret some aspects of your experience fell short of expectations. While third-party booking platforms operate independently, we understand currency conversion matters can cause frustration and appreciate you bringing this to our attention. Regarding space configurations, our seaside apartments prioritize location over square footage as reflected in their marketing descriptions.
Ultimately, we're delighted our prime beachfront position between the promenade and Mediterranean coastline enhanced your solo travels. The blue-flag certified beach and local boutiques remain our most cherished location advantages we hope you'll recall fondly.
We look forward to seeing you again!
Best regards,
General Manager
Charlotta Lindkvist
Posted since 3 months on Google
Dear Charlotta,
We appreciate you taking the time to share your experience with us.
We are delighted to read about your wonderful interactions with our reception personnel, who aim to provide attentive service to all our guests.
However, we sincerely apologize for any discomfort you experienced during the warmer days of your stay. Our team members remain available around the clock to assist guests with any requirements to enhance their comfort.
On a positive note, our prime beachfront position offers immediate access to the stunning Costa Dorada coastline, with its pristine white sand beaches.
We would be honored to welcome you back for another stay.
Best regards,
General Manager
Fedor
Posted since 4 months on Google
Dear Fedor,
We would like to thank you for your feedback about your experience at Pierre & Vacances Comarruga.
We are delighted to learn that your overall experience at Pierre & Vacances Comarruga exceeded your expectations.
The exceptional value proposition of our establishment is reflected in our spacious accommodations, which are particularly suited for family gatherings. Our dedicated team members take pride in delivering attentive service to ensure a comfortable stay for all our guests.
Nonetheless, we sincerely apologize for any discomfort you experienced with the furniture condition. Our staff is always available on-site to address such situations promptly and ensure your complete satisfaction.
Finally, we are pleased that you were able to appreciate the breathtaking Mediterranean vistas from your private terrace, offering an unparalleled coastal panorama that makes every stay memorable.
The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,
Haitham Mansour
Posted since 4 months on Google
Dear Haitham,
Thank you for taking the time to share your wonderful feedback.
We are delighted that you had such an exceptional experience at Pierre & Vacances Comarruga.
We hope you had the chance to experience our stunning beachfront location during your stay, with direct access to the pristine white sand beach that proudly flies the prestigious Blue Flag award.
We look forward to welcoming you back for another memorable stay.
Best wishes,
General Manager
Adrian Vahey
Posted since 6 months on Google
Dear Adrian,
Thank you for the time taken to share your feedback with us.
We are extremely sorry to hear about the issues you faced when attempting to access your apartment. Our intention is to provide seamless and welcoming experiences for all our guests, and it is clear that we fell short in your case.
We understand how frustrating it must have been to arrive and not have the access codes that were promised, further compounded by the lack of response to your messages and calls. This is certainly not the standard of service we aim to uphold.
Moreover, we regret the inconvenience caused by the absence of an answer when you called the 24-hour contact number. Your time is valuable, and we sincerely apologize for the distress and delay in reaching your accommodation.
Finally, we are sorry for not providing the acknowledgment or apology you deserved in a timely manner. We are taking your feedback seriously and are reviewing our communication procedures to prevent such occurrences in the future.
We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,
General Manager