Dear Adrian,
Thank you for the time taken to share your feedback with us.

We are extremely sorry to hear about the issues you faced when attempting to access your apartment. Our intention is to provide seamless and welcoming experiences for all our guests, and it is clear that we fell short in your case.

We understand how frustrating it must have been to arrive and not have the access codes that were promised, further compounded by the lack of response to your messages and calls. This is certainly not the standard of service we aim to uphold.

Moreover, we regret the inconvenience caused by the absence of an answer when you called the 24-hour contact number. Your time is valuable, and we sincerely apologize for the distress and delay in reaching your accommodation.

Finally, we are sorry for not providing the acknowledgment or apology you deserved in a timely manner. We are taking your feedback seriously and are reviewing our communication procedures to prevent such occurrences in the future.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

General Manager

Dear Cheryl,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Comarruga.

We are genuinely thrilled to hear about your satisfying stay with us at Pierre & Vacances Comarruga.

We are delighted that you appreciated the spacious apartments with ample amenities, tranquil ambiance, and the breathtaking views from your balcony. It's also gratifying to know that you found the proximity to local dining, shopping, and transportation options convenient for your exploration needs. The connectivity to Barcelona, Tarragona, and Salou via train is indeed one of the highlights many of our guests enjoy. Moreover, our team is overjoyed to be recognized for their friendliness and assistance during your stay. The nearby thermal pool and boat yard add to the range of activities guests can indulge in when not basking in the comfort of our accommodation. We are also pleased you enjoyed our pool area and its ample seating, designed for relaxation and enjoyment under the sun. Finally, your comments on the cleanliness of our apartments and your recommendation are highly valued, as we strive to provide a pristine and welcoming environment for all our guests.

We look forward to seeing you again in the future.
Kind regards,


General Manager

Dear Bőr István,
Thank you for the time taken to share your feedback with us.

We are pleased that you found our reception staff to be cooperative.

However, we are truly sorry to hear about the various issues you encountered during your stay. We understand how important a clean and comfortable room is for our guests, and we apologize for falling short in this regard. Moreover, we are concerned to learn about any unwelcome guests and the unsatisfactory condition of the linens. Please know that we are looking into these matters with the utmost seriousness to ensure they are addressed appropriately and do not recur.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

General Manager

Dear Sarah,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Comarruga.

We are thrilled to learn that your stay with us met your expectations.

We regret the confusion upon your arrival, but are relieved to hear that the instructions provided for key retrieval were clear and facilitated a smooth start to your stay once at the correct location.

It is wonderful to know that our commitment to comfort, particularly with the bed and shower in your apartment, contributed positively to your experience. Furthermore, we are delighted that our reception staff, especially Maya, were able to assist you warmly and efficiently.

The clean pool area and the balcony view offering a glimpse of the sea are among the cherished aspects we love to highlight for our guests. Additionally, the convenience of having amenities such as the pizza place just next door is something we are proud of. Lastly, it's gratifying to hear that the tranquility of Comarruga was the perfect backdrop for your holiday, and your recommendation is the highest compliment we could hope for.

We look forward to seeing you again in the future.
Kind regards,


General Manager

Dear Ilze,
Thank you for sharing your opinion about your present stay at Pierre & Vacances Comarruga.

During your present stay at Pierre & Vacances Comarruga, we don't have any complain about your problems during your visit.

If you inform us at the very first moment of all those problems, my team can give you an inmediatly solution. We have technical service 24 hours per day, we have security team during the nights in order to avoid any noise that disturb the calm of our customers.

My team tried to contact you once we have been informed, by reading your opinion on the website, of all your inconvenients.

You can understand that for us is impossible to help any of my customers if they don't come to the reception to inform us of any inconvenience during their stay with us.

Please contact Front Desk Team in order to help you with all your problems.
Yours sincerely

General Manager