Customer reviews Cala Cristal

4.5

Fabulous

114 reviews

65.8 %

24.6 %

5.3 %

1.8 %

2.6 %

Hannah Arpke

il y a 4 months sur G_Google Google

1/5

Contacted the customer service to inform them that I'm travelling with my 40kg, well-behaved dog. While waiting for a reply I continued researching their "pets allowed" policy and found no specific details regarding costs or conditions, so I went ahead and booked.

2 days later I received a generic email detailing several things that were not in the hotel's profile when I was looking for information:
1. They only allow dogs up to 25kg- in their policies it only says "Pets are allowed. Charges may be applicable".
2. There is a deposit of 200 Euro that will be returned 7-14 days after inventory, although in the policies it says that "it is fully refundable upon check-out as long as there has been no damage to the property". This is basically a short-term loan for their gain. 3. The cancellation is free, but they will keep the 1 Euro they deducted to "test my card"- what kind of foolery is this? Luckily I took the more expensive rate to be able to cancel up until 2 days before checking in, but had I not choesen this I would have had the dilemma of not being able to take my dog with me, or cancelling and loosing the 100% of the money.
They never replied to my first email, nor the second one explaining the situation. This is a poorly vetted hotel, they should have all the information and conditions clear, visible in their profile to be checked before booking, not in some small-print hidden like a needle in a hay stack in the T&Cs.

Review 2024-05-10 11:50:10

Dear Hannah,
Thank you for sharing your opinion.

We are truly sorry to hear about the confusion and inconvenience you experienced regarding our pet policy and deposit information. Our intention is to provide clear and comprehensive details to all our guests, and we regret any oversight in this instance.

We understand the importance of transparent communication and take your feedback seriously. We are currently reviewing our processes to ensure all information is readily accessible and clearly presented to our guests before booking.

We acknowledge that information regarding pet weight restrictions is crucial for guests traveling with pets and are taking steps to ensure it is more visible in our communications. As for the deposit, it is standard practice to ensure the accommodation is maintained for future guests, and we apologize for any inconvenience caused by the delay in its return.

Your feedback on our customer service response times is disappointing to hear, and we want to assure you that we are committed to being responsive and attentive to our guests' inquiries and concerns. We regret that we did not meet your expectations in this area.

We hope to see you again.
Best regards,

General Manager, Manager

William Cherpro

il y a 1 year sur G_Google Google

5/5

A wonderfull hotel placed right in front of the the beach. Best terrasse we've seen in a while. The service is impeccable and the price are good. You gave us a wonderfull time Andreea. Thanks a lot. We look foward to ours next vacation with Pierre& vacances.

Review 2023-09-09 08:51:12

Dear William,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

We are thrilled to hear that you enjoyed the fantastic beachfront location and the terrace with stunning views. Our team, especially Andreea, is delighted to have contributed to your memorable stay. We take pride in providing excellent service and comfortable accommodations for our guests.

We appreciate your kind words about our prices and look forward to welcoming you back for another fantastic vacation with Pierre & Vacances.

It would be a pleasure to welcome you again.
Best regards,

General Manager, Manager

Johan Van der hoek

il y a 1 year sur G_Google Google

5/5

Great location, directly on the famoso Playa Cristal!

Review 2023-05-23 13:51:22

Dear Johan,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

It is wonderful to know that you enjoyed our location and had a great experience.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,

General Manager, Manager

Paco Juárez

il y a 1 week sur G_Google Google

5/5

I have already stayed several times and it is wonderful both for the location and for the treatment received from Andrea.
Ideal to disconnect and if the weather is good, seeing the sunrise is amazing....

Review 2024-09-10 08:53:03

Estimado Paco,

Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Cala Cristal.

Nos complace enormemente saber que su estancia en Pierre & Vacances Cala Cristal ha sido una vez más una experiencia positiva.

Nos llena de satisfacción que haya disfrutado de la privilegiada ubicación frente a la playa, así como del trato recibido por parte de Andrea, quien es un valioso miembro de nuestro equipo. Estamos encantados de que haya encontrado el entorno ideal para relajarse y que haya tenido la oportunidad de presenciar las impresionantes salidas del sol, las cuales son realmente espectaculares desde nuestra ubicación en Miami Platja.

Esperamos volver a recibirle pronto, Atentamente,

General Manager, Director

Paula Sousa

il y a 1 week sur G_Google Google

4/5

I had the opportunity to dress up a bride for her wedding and the views, the restaurant and the comfortable rooms were spectacular. Nice place

Review 2024-09-10 08:51:45

Estimada Paula,

Nos complace enormemente que haya disfrutado de las vistas y la comodidad de las habitaciones en nuestro establecimiento. Es maravilloso que nuestro lugar haya sido del agrado de usted y haya contribuido a un día tan especial como una boda.

Nos encantará recibirle nuevamente muy pronto.

Cordiales saludos,

General Manager, Director