A fantastic week that brought together three generations, from grandmother to grandsons, keeping them entertained, amused, and relaxed. Thank you to Matisse and Noah for the football and ping-pong tournaments, and thank you for getting Mom back into shape with your amazing morning sessions (smiles, kindness, and efficiency... it really made you sweat!). Thank you to the activity leaders for your warm welcome, your energy, your smiles, and congratulations on the spooky evening! The village was full, and at no point did we feel any stress or waiting... superb organization. The village is well-maintained, the accommodations are clean, and the beds are comfortable. Thank you to the sunshine for the lovely walks with Grandma along the lake and through the leafy paths! We had a truly wonderful time, rested well, and were very active. There are activities for everyone. We also ate very well at the restaurant: a children's menu and mussels for the adults, with delicious and generous desserts.
First, I want to mention the kindness of the reception and restaurant staff, who are lovely and helpful. The area is beautiful. The problem is the maintenance and lack of renovations. The apartments in the hamlet are old and poorly maintained. The bathroom was full of mold, really bad mold; the tile grout and the bathtub grout were black with mold. We had to buy a product to remove it all before letting our children use the bathroom! It's very bad for your health, and a good once-over with bleach is all it takes! Cleanliness was also questionable; there were squashed mosquitoes in every room of the apartment, and everything is old and worn. The armchair is from at least 1990, if not older. The freezer door was broken, which was causing the ice in the refrigerator compartment to melt! The only good thing is the indoor playground, except that as soon as it gets dark you can't see anything, so in winter at 5:30 pm it's practically pitch black. Yet the area right next to it where the padel courts are is very well lit. The outdoor playground looks like an abandoned lot. And then there's the swimming pool, which is like a moldy bathroom. The lifeguards prefer to do their own workouts and blast stupid music instead of supervising the pool! There were four of them doing push-ups and other exercises the whole time I was in the pool. Four of them when one would be enough. They should take the initiative to clean the floors of the sauna, the steam room, and the pool deck, which are filthy, instead of getting paid to show off and pump iron! I've never seen anything like it! There are more lifeguards than people in the pool, and they can't even be bothered to do the slightest thing to maintain their workplace! I hope Pierre & Vacances looks into this more closely because it's unacceptable to let this go on given the filthy state of the pool. The very least they could do is rinse the floor, remove the leaves from the water... the hammam was just as dirty during our five-day stay. Between the sauna and the hammam, there's a shower drain that's full of hair and mold. Just a quick wash with soap and water and it's all good! But these people, apart from exercising, are there for nothing! It might not be their job to do this, but when you work there all day, the least you can do is rinse the floor and maintain your workplace instead of just sitting around admiring yourselves! Or hire three cleaning ladies instead of four so-called lifeguards who are completely useless! If I were the owner, I'd fire them immediately because they're paying them for nothing!! We stayed for about two hours a day, and they didn't lift a finger for the pool, which is sad because most guests don't stay long and will probably never come back!! In short, it's old and lacks renovations, both the pool and the apartments. Their trampolines and "indoor" sports fields are great, except for the lack of lighting in the play area; otherwise, everything is old!! We won't be back. P.S.: The person who cleans the houses is very noisy and doesn't care if there are people in the house next door. He was banging on the walls and making a lot of noise all morning from 8:30 am, even though we were practically alone in the Pierre & Vacances resort. He had to come and bother us. So much for peace and quiet. We were there off-season and there was nobody at the Pierre & Vacances resort. Check your schedule because you can surely see when the apartments are cleaned and which ones are occupied. It's disrespectful how they clean and move the chairs. But given the cleaner's age, he must have been tripping over the walls! I'm being generous with the 3 stars.
