Reviews Normandy Garden

The location is good but the services are bad! Everything is paid the crew are not kind... a very small detail but shows how not friendly they are: was impossible to get new towels. I travel for so many countries and so many hotels and never see it in my life!

The whole place is in serious need of modernisation and a thorough clean. The activities on the park are poor and it felt like being on a campsite even though we had paid enough money to go to a 5 star hotel!! There is also a small shop on the site which we thought was good but unfortunately it had really strict opening and closing times. Nothing else to say apart from we will not use Pierre & vacances ever again and won't recommend it to anybody.

Positives Resort reception siutated in front of resort/ gated resort/safe resort/ has a arge seminar room for hire/ large activity hall with kids play area/ free parking spaces/ a shop & restaurant on site - pricey but no exception to P&V/ has washing/drying facilites on site/ excellent architecture in French urban townhouse/ initial reception at resort good/ good decking area outside front door / has all-weather furniture for 4 people/ has spacious lawn in front / Resort makes good effort to entertain kids free - undermined by competing fee-payment activies in main play/activities hall/ has other free outdoor play facilites / excellent pool/ indoor/outdoor pools/has jacuzzis/ has lidl/aldi shops nearby/lots of history nearby to get to by car Negative no resort bus shuttle/ follow up resort reception dismissive of family needs/ resort roads have no pavements in resort excepting outside reception/pool areas/ however, there is unpaved footpath in middle of resort for walking up/down resort/ no markings on roads/ no speed limit signs on roads / 15km/hr speed limit seen in one resort area/ frugal welcome pack/ poor housekeeping/ limited supply of fresh towels/linen/ no clock in townhouse/ very lmited kitchen - missing scissors/trays/ cooker has no oven/ limited cutlery/ has microwave/ French TV only- limited channels/ resort & nearby area information in french langauge only/ difficult to get to P&V Branville - poor signposting exceptig nearby/ economy space townhouse/ limited storage for groceries/ on average French friendly only/ you pay to store valuables inside safe in townhouse/ need a car in resort/ to drive to nearby shops/resaurants/ nearby lidl/aldi more expensive than UK

Swimming pool was so crowded could barely move, very unpleasant experience, much smaller than expected and filthy dirty. Outdoor pool nice but loose tiles/ rough- both children cut themselves. Shop not open in afternoon. Restaurant only did a buffet for 25 euros while we were there (in the evenings) no where very close to drive to, so used take away service which was nice food. Nothing going on in evening, bar shut up by 9.30. Was a karaoke happening in arcade, but no where to get a drink. Not much atmosphere with the place. Superior house was very nice- clean, well equipped well designed but rest of site a let down- expected it to be like Centre Parcs as part of the same group but really was nothing like it. Fine for a couple of night before returning home but that's it.

We were given inferior accommodation even though I paid for superior, when complaining I was told that the accommodation we were given was superior. I had booked on seeing a picture of the accommodation but was given a very small depressingly dark appartment. The girl then said they could give me what I had booked but it would cost me another €150 as it was for more people. I felt obliged to pay this as I had no inclination to stay in what we had been allotted. Also in the shop my son who has learning difficulties and does not know how much change he should be given, relying on the honesty of the shopkeeper he was charged €15 euros for 4 croissants & a small bottle of milk. When complaining to the management we were told it was nothing to do with them. I would have thought anyone trading on their premises should have been answerable to them. Apart from this the location & facilities at the park were very good. The basic wifi which is free is rubbish and although they advertise international channels on television they don't have any.