We deeply regret that your stay did not meet your expectations and sincerely apologize for the issues you encountered, Louise.

Placing you in a room far from functioning lifts was unacceptable, especially considering the circumstances. We will review our room allocation procedures to ensure the safety and convenience of all our guests. Additionally, we will investigate the charge for the end-of-stay cleaning and clarify our policies to ensure consistency with the information provided on our website.

The feedback about our reception staff is also concerning, and we will implement additional training to improve their ability to assist guests with accurate directions and support. Your experience does not reflect the standards we strive for, and we are committed to making the necessary improvements.

The Pierre & Vacances Team