Very good
445 reviews
Elliott Powell
There is 1 month on Google
Raphael
There is 1 month on Google
Thank you for sharing your feedback, Raphael. We’re very sorry to hear that your stay was not restful and that you experienced noise disturbances late into the night. We understand how frustrating it must have been to have your holiday disrupted and to feel that our team did not take appropriate action.
Your comments about cleanliness, noise management, and the overall guest experience are concerning. It is never our intention for guests to feel that we do not care or that we are unable to address issues on site. We will review this feedback internally to ensure our teams are better equipped to manage situations like this and to provide the level of service and care our guests expect.
We hope to have the opportunity to welcome you again in the future and work on regaining your trust.
The Pierre & Vacances Team
Tom Armitage
There is 1 month on Google
Stella Lau
There is 2 months on Google
We’re sorry to hear about the issues you experienced, Stella. We apologize that the pre-arrival bed service was not provided and that arranging the refund has taken so long. We also take note of your comments regarding the duplex layout and ventilation. Your feedback will be shared internally to help improve our services.
The Pierre & Vacances Team
Lucy
There is 2 months on Google