Thank you for sharing your feedback, Raphael. We’re very sorry to hear that your stay was not restful and that you experienced noise disturbances late into the night. We understand how frustrating it must have been to have your holiday disrupted and to feel that our team did not take appropriate action.

Your comments about cleanliness, noise management, and the overall guest experience are concerning. It is never our intention for guests to feel that we do not care or that we are unable to address issues on site. We will review this feedback internally to ensure our teams are better equipped to manage situations like this and to provide the level of service and care our guests expect.

We hope to have the opportunity to welcome you again in the future and work on regaining your trust.

The Pierre & Vacances Team