Thank you for taking the time to share your experience, Hugo. We’re glad to hear you appreciated our convenient location and enjoyed the pool, sauna, and hot tub facilities. However, we’re sorry to learn about the inconveniences you faced during your stay, including the initial mix-up with your apartment, the delay in receiving clean towels, and the condition of the carpets and beds.

Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We aim to provide a seamless and comfortable experience for all our guests, and we regret that we fell short in certain areas during your visit.

The Pierre & Vacances Team