Having just stayed at the residence over the weekend, I was disappointed on the quality and cleanliness of the lodging despite it being marketed as a "5 Star" resort.
The rooms are quite dated, albeit were sufficiently adequate for our stay.
I was most disappointed with the overall state of the resort which seemed quite tired, particularly the pool and spa area which is in dire need of maintenance and TLC.
Despite this, the resort is quite conveniently located to the slopes which made in and out access a highlight of our trip.
Review 2023-04-28 12:28:07
Dear Josh,
We are sorry to read that you did not enjoy your stay in our park and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
The resort is really well placed on the slopes, you can walk out of the locker-room and be ready to ski . The village is not as large as other resorts (like les arcs 2000) which suits our party quite well. The flats themselves are clean but are very dated in regards to the furniture, design and fittings. Our party stayed in a 4 bedroom 3 bathroom unit. The entire resort looks like a little alpine village and looks very beautiful from the ski lift.
Review 2023-04-06 09:53:44
Merci pour votre retour et aussi d'avoir porté votre commentaire à notre attention.
Nous espérons vous revoir bientôt !
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for your feedback and also for bringing your comment to our attention.
Best location in Les Arc and the best village. You'd be forgiven for thinking it's grown out of an old quaint alpine village with old building converted into apartment. But no, this is purpose build and charming. One of the best apartment complex builds I've seen. Great restaurants, bars, shops. Always a bit of bustle, but not too busy, great for families and kids, great for quick access to the slopes.
Review 2023-04-06 09:55:29
Merci pour ce fantastique retour, CHris.
Heureux de vous savoir séduit par notre Village Premium.
Impatients de vous revoir bientôt !
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for this fantastic feedback, CHris.
Happy to know that you have been seduced by our Premium Village.
Navrés de vous lire, Alexis. Curieux d'en savoir plus, afin de nous améliorer, nous vous invitons à nous en dire plus par message privé, sur nos réseaux sociaux.
Bonne journée et à très vite !
L'équipe Pierre & Vacances.
(Translated by Google)
Sorry to read you, Alexis. Curious to know more, in order to improve ourselves, we invite you to tell us more by private message, on our social networks.
Great residence, having three decent rooms (of which one was a bit weird because of the corner under the roof) and a balcony with a proper view of the village Arc 1950. An improvement could be the wellness which was a bit small in general for such a big building. For instance, the sauna was not warm and was very wet. The hamam (or steaming room) was a bit weird. The hot tub was a bit cold, and there were no bubbles ?
Review 2023-04-06 10:08:48
Merci pour votre commentaire, Pieter-Jan.
Nous espérons que nous aurons le plaisir de vous revoir bientôt !
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for your comment, Pieter-Jan.
We hope we will have the pleasure of seeing you again soon!
Josh Radtke
il y a 1 month sur
Google
Having just stayed at the residence over the weekend, I was disappointed on the quality and cleanliness of the lodging despite it being marketed as a "5 Star" resort.
The rooms are quite dated, albeit were sufficiently adequate for our stay.
I was most disappointed with the overall state of the resort which seemed quite tired, particularly the pool and spa area which is in dire need of maintenance and TLC.
Despite this, the resort is quite conveniently located to the slopes which made in and out access a highlight of our trip.
Dear Josh,
We are sorry to read that you did not enjoy your stay in our park and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Kind regards,
I B
il y a 2 months sur
Google
The resort is really well placed on the slopes, you can walk out of the locker-room and be ready to ski . The village is not as large as other resorts (like les arcs 2000) which suits our party quite well. The flats themselves are clean but are very dated in regards to the furniture, design and fittings. Our party stayed in a 4 bedroom 3 bathroom unit. The entire resort looks like a little alpine village and looks very beautiful from the ski lift.
Merci pour votre retour et aussi d'avoir porté votre commentaire à notre attention.
Nous espérons vous revoir bientôt !
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for your feedback and also for bringing your comment to our attention.
We hope to see you soon !
Good day,
The Pierre & Vacances team.
Chris Parker
il y a 2 months sur
Google
Best location in Les Arc and the best village. You'd be forgiven for thinking it's grown out of an old quaint alpine village with old building converted into apartment. But no, this is purpose build and charming. One of the best apartment complex builds I've seen. Great restaurants, bars, shops. Always a bit of bustle, but not too busy, great for families and kids, great for quick access to the slopes.
Merci pour ce fantastique retour, CHris.
Heureux de vous savoir séduit par notre Village Premium.
Impatients de vous revoir bientôt !
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for this fantastic feedback, CHris.
Happy to know that you have been seduced by our Premium Village.
Looking forward to seeing you again soon!
Good day,
The Pierre & Vacances team.
Alexis Varsat
il y a 2 months sur
Google
Never coming back again.
Navrés de vous lire, Alexis. Curieux d'en savoir plus, afin de nous améliorer, nous vous invitons à nous en dire plus par message privé, sur nos réseaux sociaux.
Bonne journée et à très vite !
L'équipe Pierre & Vacances.
(Translated by Google)
Sorry to read you, Alexis. Curious to know more, in order to improve ourselves, we invite you to tell us more by private message, on our social networks.
Have a nice day and see you soon!
The Pierre & Vacances team.
Pieter-Jan Steenbeke
il y a 3 months sur
Google
Great residence, having three decent rooms (of which one was a bit weird because of the corner under the roof) and a balcony with a proper view of the village Arc 1950. An improvement could be the wellness which was a bit small in general for such a big building. For instance, the sauna was not warm and was very wet. The hamam (or steaming room) was a bit weird. The hot tub was a bit cold, and there were no bubbles ?
Merci pour votre commentaire, Pieter-Jan.
Nous espérons que nous aurons le plaisir de vous revoir bientôt !
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for your comment, Pieter-Jan.
We hope we will have the pleasure of seeing you again soon!
Good day,
The Pierre & Vacances team.