Thank you for taking the time to share your experience, Charles-Antoine. We’re very sorry to hear that your stay was impacted by cleanliness issues, and we completely understand how frustrating that must have been—especially when the location and apartment itself met your expectations.

Please know that what you described does not reflect the standard of service we aim to provide, especially in our premium residences. Your feedback has been shared with the housekeeping team to ensure more rigorous checks are carried out moving forward.

We also sincerely apologize for the discomfort caused by dust and the odor issue in the bathroom. We take allergic sensitivities seriously and always want our guests to feel comfortable and well-rested during their stay. Should anything like this ever occur, our on-site team is available and more than happy to intervene immediately to correct the situation.

We hope you’ll consider staying with us again in the future so we can offer you the relaxing, high-quality experience you rightfully expected.

The Pierre & Vacances Team

Thank you for taking the time to share your feedback, Ariel. We’re truly sorry to read that your stay didn’t meet your expectations.

We’d like to clarify a few points that may help provide some context. Access to the pool, sauna, and hammam is indeed included in your stay. Only the spa area with the outdoor jacuzzi carries an additional cost, as it’s part of a separate wellness service.

Regarding the linen and towel change, this is normally included as part of the mid-stay cleaning service for stays of 11 nights or more. However, if there is ever an issue—such as stained sheets—we fully agree that this is unacceptable. In such cases, our team is always available to provide a fresh set immediately, and we encourage guests to let us know so we can resolve the issue promptly.

As for the end-of-stay process, we simply ask guests to leave the apartment in a reasonable condition. There is no fine unless significant extra cleaning is required beyond what’s expected.

We truly regret that your experience was not a positive one and appreciate your feedback, as it helps us continue to improve. Should you choose to give us another chance in the future, we’d be happy to welcome you back for a stay more in line with the standards we aim to provide.

The Pierre & Vacances Team