A wonderful experience. We had a marvelous family holiday. We will return next year.

A very nice residence. The apartments are very functional and well-equipped.
The welcome was excellent; the staff were welcoming and very helpful.

Everything was perfect for our 4-day stay in Avoriaz! The welcome, the apartment, the comfort, the view: nothing to complain about. We'll be back!

We had a very pleasant stay; the apartment is very functional and well-equipped.

The apartments are superb and well-maintained, and the location is equally pleasant. Unfortunately, our stay ended on a particularly sour note due to the way the staff handled our request.

Upon our departure, we unfortunately forgot our young child's comfort blanket in the room. We are certain of this: I personally remember seeing it in the bed, thinking we would retrieve it once we had packed our suitcases. We realized our mistake too late, after we had already returned the keys and were more than three hours away from our accommodation.
We immediately called reception to simply ask them to check the room and then set the blanket aside. Friends who were still there could have retrieved it for us and brought it back.

Unfortunately, from this first call, we felt that our request was inconvenient and considered a problem that didn't really concern the staff. The conversation was also quickly cut short.

We called back the next day, and then again the day after, to get an update. At no point were we told that a check had actually been carried out. The only response we received was: "The housekeeping staff didn't bring anything back, so the cuddly toy wasn't there." This was without us even getting the impression that a genuine check had been made with the cleaning staff.

What disappointed us most wasn't so much not finding the cuddly toy, but rather the way our request was handled. It was the cuddly toy of a very young child, to which he was obviously very attached, and we simply hoped for a minimum of understanding, empathy, and goodwill in trying to find it.

During our various calls, we truly felt like we were bothering them and that this situation wasn't their concern. The conversations seemed systematically cut short, to the point that during our last call, the phone had already been hung up before I could even politely thank the person on the other end.

It's a real shame, because the accommodation and setting were very pleasant. Nevertheless, we'll remember this experience as ending our stay with a particularly bitter taste, not because of the forgotten cuddly toy, which can obviously happen to anyone, but mainly because of the lack of consideration shown to our request.