Very good
1715 reviews
Genevieve Alain
il y a 1 month sur Google
Jim Hershkowitz
il y a 2 months sur Google
Stephen Lewis
il y a 3 months sur Google
marine peschoux
il y a 3 months sur Google
Thank you for sharing your feedback, Marine, and we deeply apologize for the distressing experience you and your family went through during your stay. We understand how frustrating and unacceptable this situation has been, especially when it involves a power outage and inadequate communication from our side.
We sincerely apologize for not informing you in advance about the ongoing power cut and for the poor crisis management you encountered. Your arrival should have been handled with much more care, and we deeply regret that you were left waiting with no clear answers or suitable alternatives. The condition of the apartment you were relocated to is far below our standards, and we are truly sorry for the unpleasant and unhygienic state you found it in. This is unacceptable, and we will address these issues immediately.
We also apologize for the lack of empathy and professionalism from our staff. Regardless of the circumstances, our team should have been supportive and respectful towards you and your concerns. We understand the additional stress this caused, especially with your elderly parents arriving.
Contact us via our form ? https://contactariane.com so that we can examine your situation in more depth and rectify this situation.
Thank you again for bringing these issues to our attention. Your feedback will help us improve our crisis management and guest communication processes to prevent such situations in the future.
The Pierre & Vacances Team
annie quick
il y a 3 months sur Google
Thank you for your feedback, Annie, and we’re sorry to hear about the inconvenience you experienced during your stay. We understand how frustrating it can be when facilities and services aren't available as expected.
We apologize for the early season closures and the limited availability of amenities, such as the walking lifts, restaurants, and transportation. Your feedback highlights an important area for improvement in our communication. We will work on providing clearer information about the actual opening dates of our facilities to help guests better plan their visits.
We’re glad to hear that you appreciated the beauty of the location despite these challenges. Your comments are valuable to us, and we will use them to enhance the guest experience going forward. We hope you’ll consider giving us another chance in the future when the resort is fully operational.
The Pierre & Vacances Team