Very good
489 reviews
Jillian Luff
il y a 3 months sur Google
Jenny Fernandes
il y a 3 months sur Google
Andrew Milbourn
il y a 3 months sur Google
Fran Morris
il y a 3 months sur Google
Steph B Private
il y a 3 months sur Google
We are sorry to hear about the challenges you faced, especially with the reception staff and the check-in process, Steph. Your comments regarding the staff's behavior and the late check-in are concerning and will be addressed immediately to ensure better service in the future. It's also alarming to hear about the drunk cleaners and the unhelpful reception staff. This is not the standard we strive for, and we sincerely apologize for any inconvenience this caused.
We are pleased that you found your apartment spacious and clean, with great views and a well-equipped kitchen. However, the issues with dust, the dishwasher, and the non-functioning boot room heaters are not acceptable. We will work on improving these areas.
The ski-in/ski-out location is indeed a highlight, and we're glad you enjoyed it despite the initial difficulty with getting your little ones to ski school.
We also apologize for the oversight with your bread order and the additional charge at check-out. This should not have happened, and we will review our processes to prevent such occurrences in the future.
The requirement to remove bedding and clean the kitchen before check-out is standard procedure to maintain cleanliness, but we understand it can be inconvenient. We will consider your feedback to enhance our service.
Your feedback is invaluable as it helps us to improve. We hope you will give us another chance to provide you with a much better experience.
The Pierre & Vacances team
Het Center Parcs team