First of all, we hope your operation went well and that your recovery is progressing smoothly.

We fully understand your disappointment, especially when an unexpected event disrupts plans that had been carefully made in advance.

In your case, the booking was made through Booking.com, which means that any cancellation or modification requests were subject to the conditions set by that platform. Unfortunately, our on-site teams were not able to intervene directly in the management of the reservation. This is why you were advised to contact Booking.com, as well as any insurance coverage that may have been associated with your payment method.

For reservations made through our direct channels, guests also have the option of purchasing travel insurance designed to cover certain unforeseen circumstances before, during and after their stay.

We sincerely regret that these circumstances prevented you from enjoying your stay at Atria-Crozats and understand the frustration this situation may have caused.

We wish you a full and speedy recovery and hope to have the opportunity to welcome you to Châtel under more favorable circumstances in the future.

The Pierre & Vacances Team