We are sorry to read that your stay did not meet your expectations, Josh.

At Pierre & Vacances, our residences are designed as self-catering accommodations, and kitchen equipment can vary by apartment type. We regret that the facilities provided did not fully support your cooking needs during your stay.

We are also sorry to hear about the inconvenience caused by the lift being out of service for an extended period. We understand how this can impact comfort and accessibility, and your comments have been shared with the relevant technical teams for review.

Regarding the post-stay charge, certain departure conditions are clearly communicated in advance, including waste disposal requirements. However, we understand your frustration and regret that this led to a negative impression of your overall experience.

Your feedback has been shared with the local management team as part of our ongoing efforts to improve maintenance, facilities, and guest communication.

The Pierre & Vacances Team

Our 7-person apartments are designed to accommodate up to 7 guests based on standard occupancy, John, but comfort can feel different depending on how many people are sharing the space and how expectations are set. If you stayed with 4 people and still felt it was cramped, we’re sorry it didn’t meet your expectations in terms of space.

We appreciate your feedback, as it helps us better communicate layout and comfort levels to future guests more clearly.

The Pierre & Vacances Team