Thank you for your feedback, Alexandru. We are pleased you found the location and pre-arrival services satisfactory, but we regret the delays and restrictions you experienced upon arrival. We will assess how arrival procedures and guest communication can be made smoother.

The Pierre & Vacances Team

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations and would like to clarify a few points.

The deposit was retained because the apartment was left in an unacceptable condition upon departure. As a result, our cleaning teams had to spend significantly more time than usual to restore the apartment. Please note that cleaning fees and conditions are clearly stated on our website and form part of our rental terms.

As a reminder, the apartment must be returned with the kitchen clean, dishes washed and put away, and trash removed. Unfortunately, these conditions were not met at the time of check-out.

Regarding the ski room, we would like to clarify that the ski lockers are not heated; they circulate cold air during the night, which is the normal operation of the system.

We appreciate your understanding and remain available should you have any further questions.

Kind regards,

The Pierre & Vacances Team

Thank you for your feedback, Steve. We are pleased you enjoyed the location and take note of your comments regarding the accommodation. Your observations will be shared with our teams as part of our ongoing improvement plans.

The Pierre & Vacances Team