Name: Residence Aconit
Brand: Pierre & Vacances
Price: 728 EUR
Availability: InStock
Rating: 4.3 (188 reviews)

Customer reviews Aconit

4.3

Very good

188 reviews

45.7 %

41.5 %

8.5 %

1.1 %

3.2 %

George Bowkett-Willetts

il y a 7 months sur G_Google Google

4/5

Good clean rooms. Towels and bedding smelled very stale. Consistent smell of cooking oil throughout for the entire week. Once you acclimatised you stopped noticing and the space was perfect for what we needed. The ski room could use more benches as often you’re left waiting for space to sit and kit up.

Michael Hermony

il y a 1 year sur G_Google Google

4/5

Room size decent, kitchen equipment was lacking & dishes were dirty on arrival. Staff were great including contacting me a day before & providing me important information like front door code+keys to the room in the safe for early check-in.

Alan Heimann

il y a 1 year sur G_Google Google

1/5

The room stinked of cigarretes. We kept coughing and feeling sick from second hand smoke. We could see our downstair neighbhours smoking and took pictures we showed the receptionist and complained a number of times and noone cared... truly disgusting.

Review 2024-03-26 12:52:34

We sincerely apologize for the unpleasant experience you had during your stay at our hotel, Alan.

Please rest assured that we take your feedback seriously, and we will address this issue with the utmost urgency. We will reinforce our no-smoking policy and take appropriate measures to ensure that all guests adhere to it. Additionally, we will work to improve our response to guest complaints and ensure that they are addressed promptly and effectively in the future.

Once again, we apologize for the inconvenience and distress you experienced, and we appreciate your understanding.

We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.

The Pierre & Vacances team

Miriam Ginzburg

il y a 1 year sur G_Google Google

1/5

Negatives: we are currently staying here and the ventilation is terrible. Our whole apartment smells like cigarettes due to someone smoking in another room. We have complained twice and the receptionists shared that this is a known problem and there isn’t much they can do- even though this is supposedly a smoke free residence. They offered to put us in a smaller apartment but hinted that the apartment also has the same issue. We would never have rented this place knowing we would be inhaling second hand smoke the whole time. We do not recommend staying here and would expect some sort of compensation in return for this horrible experience. Our family also could only check into their room at 6 Pm!!! When check in is supposed go be earlier…
Positives: The location is great and apartment sizes are good too.

Review 2024-03-26 12:45:11

We are deeply sorry to hear about the negative experience you have encountered during your stay at our residence, Miriam.

We understand the importance of providing a smoke-free environment for all our guests, and we sincerely apologize for failing to address the issue of second-hand smoke effectively. Rest assured, we take your concerns seriously, and we will take immediate steps to rectify the situation and prevent such incidents from occurring in the future.

We regret any inconvenience caused by the delay in the check-in process for your family. Please know that we strive to ensure a smooth and timely check-in experience for all our guests, and we apologize for falling short of your expectations in this regard.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

Jess Armstrong

il y a 1 year sur G_Google Google

5/5

We had a wonderful stay here just before Christmas. The apartment was the perfect size for the two of us - may be a little cosy with 5 people. The place was spotless and there was a good little kitchen. Location wise it's perfect for a day out on the slopes as you can literally ski out of the locker room door. Staff were all very friendly and the wifi worked really well - included in the price of the room. No complaints at all and we will definitely be back in the future.