Name: Residence Altea Beach - Port
Brand: Pierre & Vacances
Price: 438 EUR
Availability: InStock
Rating: 4.1 (564 reviews)

Customer reviews Altea Beach - Port

4.1

Very good

564 reviews

52.0 %

26.8 %

10.3 %

4.8 %

6.2 %

Cristina Sualdea

il y a 2 weeks sur G_Google Google

1/5

My stay at the accommodation was acceptable — the place is decent, although it clearly needs renovation. I would have given it 3 stars if it weren’t for what happened after I left.

I accidentally left behind a gold necklace that belonged to my late grandmother, which held great sentimental value. I called the person in charge and asked her to check with the cleaning staff, but I was told it “didn’t turn up.” Unfortunately, the necklace was never returned.

What’s most upsetting is not just the loss of the item, but the lack of honesty and empathy shown. It’s truly disappointing, and I feel it’s important that other guests are aware of this experience.

Review 2025-06-25 15:12:54

Dear Cristina,
Thank you for sharing your opinion following your recent stay at Pierre & Vacances Altea Beach.

We are sorry that your stay did not fully meet your expectations.

This situation concerning the missing necklace saddens us deeply. We did not find the item in the apartment, and our team is truly sorry for your loss, especially as it carried significant sentimental value. Please be assured that we place great importance on our guests’ comfort and trust, and this experience is not reflective of the standards we strive to maintain.

Thank you for sharing your feedback. We value your comments and want you to know that our staff is always available to assist with any concerns during your stay.

We hope you will consider giving us another opportunity in the future for a more positive experience.
Kindest regards,

Javier Muñoz Canet, Manager

Nils gussing

il y a 1 month sur G_Google Google

5/5

A beautiful place to stay for few days to forget all the stress and enjoy a magnificent view of the Mediterranean and hear the sound of nature in quietness.

Review 2025-06-06 07:11:40

Dear Nils,
We sincerely appreciate your wonderful feedback.

We are delighted that your stay at Pierre & Vacances Altea Beach provided such a memorable experience.

We are thrilled that you savored the serene atmosphere, embraced the breathtaking panorama of the Mediterranean from your furnished balcony, and cherished the peaceful surroundings of our seaside residence. Our prime location overlooking the pleasant marina offers our guests an exceptional opportunity to unwind and reconnect with nature.

We look forward to welcoming you back for another rejuvenating stay.
Best regards,

Javier Muñoz Canet, Manager

Abhishek A

il y a 2 months sur G_Google Google

5/5

A wonderful place to stay with stunning views and peaceful neighbourhood. If one is touring spain and anywhere on the east coast they need to visit Altea and stay at Pierre Vacances! Best property by the sea. Wonderful restaurants and a beach facing shack right outside.
We visited on the Spain Black Day and it was even more serene with little lights and only the sound of the waves to break the silence.
The apartment is very comfortable with both heating and cooling options. Great balcony and wonderful view. Very clean and spacious apt. Complete value for money.

Review 2025-05-05 13:51:40

Dear Abhishek,
Thank you for this great feedback about your recent stay at Pierre & Vacances Altea Beach.

We are thrilled to hear that your stay was memorable at Pierre & Vacances Altea Beach.

We are delighted that you appreciated the breathtaking scenery, tranquil surroundings, and the cosiness of your apartment, complete with climate control for your comfort. It is wonderful that the expansive balcony and its impressive vistas, along with the cleanliness and spaciousness of the apartment, contributed to the overall enjoyment of your visit. Knowing that you found our accommodations to offer complete value for your investment brings us immense satisfaction.

We would be delighted to welcome you back.
Take care,

General Manager

Liisa Eskelinen

il y a 4 months sur G_Google Google

1/5

Please notice that 70 m2 apartments are nice looking in the photos BUT SMELL ABSOLUTELY HORRIBLE AND UNHEALTHY (building 7 seven 1st apartment floor apt. 306). It 200 meters away from the main building which is the one presented in the photos. They are renovated to a very old building which smells absolutely horrible. Untolerable.

’Service’ is 0 stars at it is non-existing. First the receptionist said she ”cannot make an upgrade” when I offered money to her, us to stay in the main building. THEN she said ”You need to call to where you booked it from” even though I booked from Pierre & Vacances own website!! After calling for 15 minutes to UK she walks outside to say she has talked to a superior and could change our apartment. Where was this half an hour earlier? That ’superior’ apartment had a very strong perfume odour from cleaning products. Not good at all.

Still, the ’service’ was the worst. She was the lousiest receptionist I have ever met, with the experience from dozens of accommodations in around 30 countries. First she said TWICE I need to make the call myself. THEN she starts acting like ”she couldn’t say it as I had been upset” about she forcing me to call from Spain to UK with a Finnish mobile phone number (which probably cost me another 50-100 euros as I tried to call for the 3rd time to get my money back - didn’t succeed, only got directions how to make a complaint online).

However it was clear it was not worthwhile to ruin my special holiday by staying. Stay instead anywhere else than here.

Review 2025-03-05 08:53:04

Dear Liisa,
Thank you for sharing your opinion following your recent stay.

We are truly disheartened to hear that your experience did not live up to your expectations.

We are deeply concerned about your remarks regarding the condition of the apartment and the unusual odour you experienced. We take the cleanliness and upkeep of our accommodations seriously and regret any discomfort this may have caused you. We will look into the situation to ensure our apartments provide a welcoming environment for all guests.

Regarding the difficulties you faced when requesting an apartment change, we apologise for any miscommunication that occurred. Our intention is always to assist our guests in a timely and efficient manner, and we regret if the service provided by our receptionist did not reflect our usual standards.

We also take note of your comments about the odour of cleaning products. Providing a pleasant and safe atmosphere is paramount, and we will review our cleaning protocols to better balance hygiene and guest comfort.

Your feedback is invaluable to us as it allows us to improve the experiences of all our guests.

We hope to have the pleasure of welcoming you again for a more pleasant experience.
Best regards,

General Manager

Victor

il y a 8 months sur G_Google Google

5/5

Great beach to chill but make sure to take your coral shoes with you.

Review 2024-10-28 07:50:58

Dear Victor,
Thank you for this great feedback about your recent stay at Pierre & Vacances Altea Beach.

It fills us with joy to hear about your pleasant time at our establishment.

We are delighted that you enjoyed the proximity to the beach, where the gentle waves of the Mediterranean Sea and the picturesque marina add to the serene ambiance. Our guests often speak highly of the easy beach access, just 20 meters from the hotel, and we're glad it contributed positively to your stay.

We would be delighted to welcome you back.
Take care,

Javier Muñoz Canet, Manager