Thank you for sharing this additional information and bringing this to our attention.

We are sorry to hear that you experienced difficulties reaching our booking team, despite the contact details being correctly listed on our website at Pierre & Vacances.

We understand how frustrating it is when you are unable to get through to manage or modify your booking, especially within the published opening hours. This is not the level of accessibility and service we aim to provide to our guests.

Your feedback regarding potential accessibility issues or high call volumes has been taken seriously and will be shared with our customer service teams for review, in order to improve availability and the overall guest experience.

The Pierre & Vacances Team

We are sorry to hear that several aspects of your stay did not meet your expectations, Maria.

We understand that communication at reception can sometimes be challenging when language barriers occur, and we take your comment into account regarding clearer and more consistent multilingual support.

We are also sorry that noise from the corridor affected your rest. We recognise how important good sound insulation is for a comfortable stay, and your feedback will be shared with the relevant teams for review.

Regarding the condition of the bedding and the impression of an unpleasant smell, we take cleanliness and hygiene very seriously. This will be reported to our housekeeping teams for verification and follow-up to ensure our standards are consistently met.

Thank you for taking the time to share your experience, as it helps us improve.

The Pierre & Vacances Team