Skip to main content

Customer reviews Ty Mat

4,0

Based on 963 reviews

5

38.2 %

4

36.7 %

3

16.2 %

2

4.6 %

1

4.4 %
Most recentOldestTop ratingsLowest grades

Emmanuelle G

There is 1 week on Google

4/5
Excellent value for money, easy to use, friendly welcome. One small problem: the parking. There are no spaces nearby, and while traffic flow and parking spaces have been redesigned, they are poorly marked. Perhaps the municipality could clarify this? Admittedly, you can rent a space within the residence for 10 euros per day. Well, it's Saint-Malo!
See more

Frédéric RENAUD

There is 1 week on Google

5/5
I received a very warm welcome and was very friendly. I highly recommend them.
See more

Quentin Oman

There is 2 weeks on Google

5/5
Excellent value for money, comfortable apartment, quiet and very well-located residence; everything is within walking distance. Close to shops and mini-markets, and many services are available.
See more

Olena Kovalenko

There is 3 weeks on Google

1/5
Very disappointing customer service.
I made a reservation at this property through Booking.com for 20–22 October 2026 and paid €160.20 in full.
On 21 September, I contacted the property because I needed to postpone my Normandy trip and asked to move my stay to 1–3 April 2027. I specifically explained that I was not asking for a refund and was willing to use the amount already paid for the new dates.
The property simply refused, stating that the reservation was non-refundable and non-changeable. No alternative solution was offered.
I understand that a non-refundable rate has conditions. However, I find it disappointing that a customer who has already paid €160.20 and is willing to use the same amount for another stay is not offered any reasonable alternative.
I have now had to contact both Booking.com and Pierre & Vacances customer service to try to resolve the situation.
I hope the management will reconsider how such cases are handled.
See more
Please wait...