We’re very sorry to read about your arrival experience and the issues you encountered with the room allocation, Pawel.

This is not the standard we aim to provide. Check-in should be handled smoothly, and any changes to accommodation should be clearly explained and reflect an actual improvement in quality and comfort.

We are also concerned to hear about the condition of the room and the lack of towels upon arrival, as well as the lack of support you felt from the reception team. This is not the level of service expected, and your comments will be shared with the team for review.

Regarding your report, we encourage you to ensure your booking reference and full details are included so the situation can be properly investigated, including the allocation process and the condition of the accommodation provided.

We appreciate you taking the time to share this feedback, and we regret that your first impression of the stay was so negative.

Het Pierre & Vacances Team