This place is just shocking... Me and my mate were staying here for a week and the experience was almost enough to ruin our holiday. We arrived out of hours and the lack of communication meant we opened the door to what we thought was our room and somebody was in there! With nobody around and nobody to call whatsoever we were left with no choice but to go to the safe and get someone else's key out and to stay in their room as we had nowhere to sleep. It wasn't until the morning that we were informed we were staying in a completely different building a 5 minute walk away. However the bad experience didn't stop there - we were given 2 towels for the week, no cleaner ever came to the room, the hallways stunk of smoke and the lights all ways appeared to be off! They only give you one key the ski locker, on our second day I had to come of the slopes to bring my mate the key so he could get his skis. This meant we lost out on 2-3 hours of skiing. I understand this is a 3 star hotel however I've seen hostels better than this! Do not make the same mistake we did!
Review 2023-02-10 13:26:36
Hello 0zbol,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Excellent location and great for families. Next to Chamonix Bus stop, Aguil du midi cable car station, grocery store Spar and restaurants. Dedicated room to keep your ski's. I always stay in Pierre & Vacances for stays with family and they never disappoint me.
Review 2023-01-06 13:14:27
Hello Atul Sharma,
We are pleased to read that you enjoyed your stay and we thank you for your feedback.
We look forward to seeing you again in our residences!
Great value, perfect location right in-front of the bus station that takes you straight to the lifts. Also has a storage box for all your ski gear. reception was a bit hard to find tho
Review 2023-01-06 13:18:30
Hello Luke Foote,
Thank you for your comment, we are pleased to read that you enjoyed your stay in our residence.
Your feedback is very important to improve the quality of our services. Be sure that it will be forwarded to our guests relation department.
Overall decent but Wifi is abysmal - disconnects randomly and also slow. Not able to use it reliably for calls or booking anything and had to go to Aiguille du midi area or bus station areas for free wifi. You also only get one toilet paper roll and 4 dishwasher tabs even if you are staying a long time. Good price and unit was clean. Kitchen was decently equipped but no scissors and very bad knife. Overall would consider staying here again only for short (less than one week stay) and if I knew I didn't need much wifi.
Limited reception hours is also inconvenient for checking in.
Review 2022-09-21 10:01:33
Hello Maple Leung,
Thank you for your comment, we are pleased to read that you enjoyed your stay in our residence.
Your feedback is very important to improve the quality of our services. Be sure that it will be forwarded to our guests relation department.
Oscar Bolton
il y a 1 month sur
Google
This place is just shocking... Me and my mate were staying here for a week and the experience was almost enough to ruin our holiday. We arrived out of hours and the lack of communication meant we opened the door to what we thought was our room and somebody was in there! With nobody around and nobody to call whatsoever we were left with no choice but to go to the safe and get someone else's key out and to stay in their room as we had nowhere to sleep. It wasn't until the morning that we were informed we were staying in a completely different building a 5 minute walk away. However the bad experience didn't stop there - we were given 2 towels for the week, no cleaner ever came to the room, the hallways stunk of smoke and the lights all ways appeared to be off! They only give you one key the ski locker, on our second day I had to come of the slopes to bring my mate the key so he could get his skis. This meant we lost out on 2-3 hours of skiing. I understand this is a 3 star hotel however I've seen hostels better than this! Do not make the same mistake we did!
Hello 0zbol,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Kind regards,
The Pierre & Vacances team
Didier AUBIN
il y a 1 month sur
Google
Correct
Merci Didier d'avoir pris le temps de partager votre avis 😍.
Ravis de lire que votre séjour s'est bien déroulé 🤩.
Belle journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you Didier for taking the time to share your opinion 😍.
Glad to read that your stay went well 🤩.
Have a nice day and see you soon,
The Pierre & Vacances team
Atul Sharma
il y a 2 months sur
Google
Excellent location and great for families. Next to Chamonix Bus stop, Aguil du midi cable car station, grocery store Spar and restaurants. Dedicated room to keep your ski's. I always stay in Pierre & Vacances for stays with family and they never disappoint me.
Hello Atul Sharma,
We are pleased to read that you enjoyed your stay and we thank you for your feedback.
We look forward to seeing you again in our residences!
The Pierre & Vacances team
Luke Foote
il y a 3 months sur
Google
Great value, perfect location right in-front of the bus station that takes you straight to the lifts. Also has a storage box for all your ski gear. reception was a bit hard to find tho
Hello Luke Foote,
Thank you for your comment, we are pleased to read that you enjoyed your stay in our residence.
Your feedback is very important to improve the quality of our services. Be sure that it will be forwarded to our guests relation department.
We look forward to seeing you in our residences!
The Pierre & Vacances team
Maple Leung
il y a 7 months sur
Google
Overall decent but Wifi is abysmal - disconnects randomly and also slow. Not able to use it reliably for calls or booking anything and had to go to Aiguille du midi area or bus station areas for free wifi. You also only get one toilet paper roll and 4 dishwasher tabs even if you are staying a long time. Good price and unit was clean. Kitchen was decently equipped but no scissors and very bad knife. Overall would consider staying here again only for short (less than one week stay) and if I knew I didn't need much wifi.
Limited reception hours is also inconvenient for checking in.
Hello Maple Leung,
Thank you for your comment, we are pleased to read that you enjoyed your stay in our residence.
Your feedback is very important to improve the quality of our services. Be sure that it will be forwarded to our guests relation department.
We look forward to seeing you in our residences!
The Pierre & Vacances team