Thank you for sharing your feedback. We are deeply sorry to hear about the issues you experienced during your stay, particularly the discomfort caused by the oil smell and the impact it had on your health. This is unacceptable, and we sincerely apologize for the distress this caused.

We also regret the discrepancy between the room you booked and the room you were given, which led to additional costs for your friend. This is not the level of service we aim to provide, and we understand how frustrating this must have been.

Your comment about the lack of flexibility and communication is concerning, and we will review this internally to ensure that guest concerns are handled with greater care and understanding in the future.

Your feedback is invaluable, and we will use it to make necessary improvements. We hope to have the opportunity to provide you with a much better experience in the future.

The Pierre & Vacances Team