Ni se por donde empezar. Llegamos a las 12 de la noche un grupo de 50 personas . Una persona para atender !!!! Los últimos una hora de reloj. Habitación sin minibar día dos llegamos de una salida a las 19 horas las habitaciones sin hacer. El ascensor fuera de servicio la fuente de agua desenchufada y bueno la comida no es de un 4 estrellas . Solo llevamos aquí dos días puuuff

Having stayed at the hotel for another day, there are several things unacceptable for a 4-star establishment. At the buffet, the fruit is mostly canned! This should really be banned! Cutting costs to this extent is truly shameful. Not to mention the lack of spread at breakfast, something I've never seen in my life!

The pool bar is even more disappointing: no fries or chips for the kids, just leftover fruit from the morning or croque monsieur sandwiches…
The gym is awful… and the water dispensers are even worse: the water is lukewarm and undrinkable :(
As for the rooms, the beds are old and terribly uncomfortable; I can feel the springs digging into my back, and I'm leaving my week of rest with an urgent need to see my osteopath…
It's also the first time I've ever stayed in a hotel where I have to ask for the room to be cleaned!!!! I can't believe it!
In conclusion, if you can't offer a decent all-inclusive package, don't do it, because I certainly won't be speaking highly of this hotel.

Viaje del 21 al 27 de octubre de 2026 Primero decir que lo tomen como descripción ya que cada uno puede tener su opinión. El complejo en general esta muy bien por el tamaño, la piscina y la distribución. Ahora se nota que esta muy usado y poco mantenido, (aspecto puertas, mobiliario comedores, etc) La atención del personal por lo general demasiado buena para las condiones en las que trabajan, se nota quieren agradar, la limpieza de habitaciones deja mucho que desar, es incompresible que encuentres a una señora de la limpieza pasando la mopa por la recepción del hotel en domingo a las 7 de la tarde y por contra no te limpian ni cambian las toallas del baño, no hacen las camas, todos los días, y ves por el pasillo vasos y suciedad sin limpiar, te venden un 4 estrellas todo incluido, y si pides un cafe de cafetera en el bar lo tienes que pagar porque solo entra el de polvos de la maquina, los cocteles son todos de máquina que solo tienen azucar y saben todos igual, modestamente creo que damos una imagen de tacaños y racanos, no se puede tratar a los clientes de este modo cuando las instapaciones todo es publicidad de los mejores del año y el precio tampoco se ajusta a la calidad, el bar de la piscina solo sirve bebidas de maquina, sanwich y perritos, con esa variedad tampoco pueden esperar buenos comentarios, vreo que la dirección deveriaplantearse que si es un 4 estrellas es para todo y si baja la demanda no pueden quitar las cosas para compensar y si no les renta que cierren pero no engañen al usuario, vi un comentario de otro cliente que el agua del baño solo sale fria o caliente, he descubierto que si abres el agua por el grifo normal y por la rejilla superior ese problema se mejora pero parece mi abuela regando las flores con la regadera de mano, sin presión, por esta falta de atención y dejadez yo recomendaria a los usuarios que dejen de ir temporalmente haber si espabilan porque es una lástima que unas instalciones como esas y las posibilidades que tienen te traten asi y no hablo del pesrsonal si no de las normas de la dirección

Four stars on paper, but a big disappointment in reality

We booked the hotel through Booking.com. From a four-star all-inclusive hotel, we expect adequate quality of service, cleanliness, safety and comfort. We do not expect luxury at any price, but basic standards should be a given. Unfortunately, our experience was very disappointing in several areas.

The food was one of the biggest minuses of the stay. The choice of dishes was small, the menu was repetitive and a large part of the dishes seemed like semi-finished products. The quality of the food often disappointed us. Even such an ordinary thing as watermelon did not have a normal taste and sometimes seemed sour. When a person repeatedly experiences such disappointments with food, he very quickly loses the desire to look forward to further meals.

Another problem was the availability of drinks. One could not even have coffee at lunch, because the coffee machine was turned off. Similarly, the drink vending machines were turned off during breakfast. With all inclusive, we would expect basic services to be available at the time when guests naturally need them.

Another shortcoming was the availability of drinking water. We had to go and get water from the bar, which we do not consider a convenient solution for an all inclusive stay. We would expect drinking water to be easily and conveniently available to guests without having to go to the bar to get it.

There was no refrigerator in the room, which significantly reduced our comfort during our stay. There were also problems with the door, which was difficult to lock. Showering was another unpleasant experience - the water constantly changed temperature from cold to hot, even though we did not change the setting at all. The shower head was also moldy, which is unacceptable for accommodation of this category.

The common areas were also not without problems. Some of the tiles in the hotel were loose and the surface was quite slippery, which posed a risk of falling. The water in the pool was excellent, but the steps to the pool were loose. It is a pity that even such basic safety deficiencies spoil the impression of an otherwise pleasant opportunity for refreshment.

In addition, the area around our room was made unpleasant by cats that moved around the hotel grounds. The walls near our room were repeatedly urinated on, which caused an unpleasant smell and definitely did not contribute to the feeling of cleanliness and comfort.

As for maintenance, maintenance workers could be seen almost every day repairing or checking something. However, the result was often not visible and many times we had the impression that problems were only solved superficially. Instead of actually eliminating the shortcomings, the same problems were clearly repeated. They were often seen with mobile phones in their hands, while the problems in the hotel remained unresolved. From a hotel of this category, we would expect primarily functional solutions, not just the daily movement of staff without a visible result.

It is not about how much a person pays for a vacation, nor about the expectation of luxury. We expect fresh food, functional facilities, cleanliness and a safe environment from a four-star all-inclusive hotel. These basic requirements should be a given regardless of the price of the stay.

However, to be fair, not everything was bad. The only area that deserves real praise from us is the service in the bar and restaurant. The staff there left the best impression on us and their attitude was a bright spot of the entire stay.

However, we left disappointed overall. Problems with food, hygiene, room equipment, maintenance and security gradually accumulated to the point that we were not able to enjoy the holiday as we expected.

All-inclusive should be an advantage of the stay, not an everyday disappointment. Four stars should mean a certain level of quality and care for guests. In our case, we did not find it in several important areas. Based on our experience, we would not choose this hotel a second time.