Hotel Starc
180 €
1 Nacht Vom 28/03 bis zum 29/03  
Der angegeben Preis gilt für die gesamte Unterkunft, z.B. Zimmer 2 Personen, Vom 28/03 bis zum 29/03 . In Frankreich sind die angezeigten Preise ohne Kurtaxe.

Kundenrezensionen Hotel Starc

4.5

Fabelhaft

238 Bewertungen

5

75.2 %

4

13.9 %

3

2.1 %

2

3.4 %

1

5.5 %

Eric E

il y a 5 Tage sur Google

3/5
Hello, we spent a week in this establishment. Restaurant prices are excessive. The hotel parking lot is not accessible; you must use an elevator with a guide to access it. Price €30/day. The gym is very small. No swimming pool. Poor management of evenings by the hotel manager.
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Manuel Capelastegui Perez

il y a 5 Tage sur Google

5/5
Good hotel very central in Andorra La Vella. The restaurant is highly recommended. It is located on Merixell Avenue, which is the main shopping street in Andorra. The hotel garage is small and had no free spaces, so we had to go to a nearby parking lot. Large rooms with a large bathroom with jacuzzi.
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OPTIMUS SABADELL

il y a 1 Woche sur Google

1/5
Everything was very good, like every year, except for the feeling that this year they have teased us with the price of breakfast and that the manager I think should improve his words with customers.
By email before the reservation they tell us that breakfast is €18 per adult, they charge us €25 and they tell us that it is because we did not notify the reception when they had indicated to us that it was not necessary. Nowhere does it indicate it nor had they told us anything until they charged us. The second day we notified the reception and the restaurant had not noted it, so they charged us €25 per adult again. The manager was quite arrogant when it came to explaining or giving a solution, knowing that we were regular customers, he didn't care if we returned or not next year. Exact words. It's a shame that there are people in charge with so little desire to do things right!
Bewertung 2024-03-18 11:51:43

(Translated by Google) Dear guest,
Thank you very much for your comment about your stay at Hotel Starc By Pierre & Vacances.

First of all, thank you for your loyalty.

We are deeply sorry for the confusion and inconvenience caused regarding the breakfast rate and the service received. We offer both buffet and a la carte breakfast options, and our goal is to always provide a positive and transparent experience in terms of prices and services.

The satisfaction of our regular customers is a priority and we take their feedback seriously to continually improve.

It will be very pleasant, like every year, to be able to welcome you again.

A cordial greeting,

XiMO CASPE, General Manager

(Original)
Estimado huésped,
Muchas gracias por su comentario sobre su estancia en Hotel Starc By Pierre & Vacances.

Ante todo, gracias por su fidelidad.

Lamentamos profundamente la confusión y el malestar causados respecto a la tarifa del desayuno y la atención recibida. Ofrecemos opciones de desayuno tanto buffet como a la carta, y nuestro objetivo es proporcionar siempre una experiencia positiva y transparente en cuanto a precios y servicios.

La satisfacción de nuestros clientes habituales es una prioridad y tomamos en serio sus comentarios para mejorar continuamente.

Será muy grato, como cada año, poder recibirle nuevamente.

Un cordial saludo,

XiMO CASPE, Director general

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Paqui Solana

il y a 1 Woche sur Google

2/5
The room is large but has little light, and when you shower the water comes out everywhere, it makes a big mess. On the other hand, the reception staff is very bad, from the beginning of the reservation, which has been a drama, to the new rule they have introduced for breakfast. Be careful, if you plan to have breakfast at the hotel, go to reception first, otherwise they will automatically charge you 7 euros more for breakfast, it is not necessary to do it a day before, simply while you are having breakfast, you go up, notify it and that's it... they are supposed to notify you of this when you check in but I already told you that no, there is no consistency, when you go to complain to reception there is a boy with amazing arrogance who also loves you. We have been informed that the management of the hotel has changed this year, and truly, if this new management does not change some things, it will go from being a spectacular hotel as it was to what it is now, something that only tries to get money from you wherever possible. . I say this because it is not the first year we are here, this is the second year we come and we had put it as our hotel said every year, but obviously we will not return something to which the receptionist who was commenting has told us, well, don't come back. There must be plenty of reservations for several rooms for midweek…
Bewertung 2024-03-18 11:51:19

(Translated by Google) Dear Paqui,
We have received your review.

We are sorry that the lighting in the room was not to your liking and that you had an unfavorable experience with the shower. We continually work to keep our facilities in pristine condition and we appreciate your feedback.

We apologize if communication regarding the breakfast process was not clear; Our goal is to offer an optimal and efficient service at all times.

We are sorry to read that the treatment received from the reception staff did not meet the expectations of courtesy and professionalism that characterize us. Our guests' satisfaction is our priority and we take your comments very seriously.

We hope you will give us the opportunity to welcome you again on your next visit to Andorra la Vella to offer you a better experience.

A cordial greeting,

XiMO CASPE, General Manager

(Original)
Estimada Paqui,
Hemos recibido su reseña.

Lamentamos que la iluminación de la habitación no fuera de su agrado y que haya tenido una experiencia desfavorable con la ducha. Trabajamos continuamente para mantener nuestras instalaciones en perfectas condiciones y apreciamos sus comentarios al respecto.

Nos disculpamos si la comunicación sobre el proceso de desayuno no fue clara; nuestro objetivo es ofrecer un servicio óptimo y eficiente en todo momento.

Sentimos leer que el trato recibido del personal de recepción no cumplió con las expectativas de cortesía y profesionalismo que nos caracterizan. La satisfacción de nuestros huéspedes es nuestra prioridad y tomamos muy en serio sus observaciones.

Esperamos, nos conceda la oportunidad de volver a recibirle en su próxima visita a Andorra la Vella para ofrecerle una mejor experiencia.

Un cordial saludo,

XiMO CASPE, Director general

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Yagooo

il y a 2 Wochen sur Google

5/5
Perfect hotel, in the center of Andorra. Jacuzzi in the room, large and comfortable bed. Good breakfast with variety to choose from buffet style.
Bewertung 2024-03-11 08:53:49

(Translated by Google) Dear guest,

Thank you for taking the time to review our hotel. Your opinion is very important to us.

We are glad to know that you enjoyed the jacuzzi in the room and that the large, comfortable bed was to your liking. It is a pleasure to read that our buffet-style breakfast met your expectations.

Grateful for your trust, it will be a pleasure for us to welcome you again whenever you return.

An affectionate greeting,


XiMO CASPE, General Manager

(Original)
Estimado huésped,

Gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros.

Nos alegra saber que disfrutó del jacuzzi en la habitación y que la cama grande y cómoda fue de su agrado. Es un placer leer que nuestro desayuno con variedad estilo buffet cumplió sus expectativas.

Agradecidos por su confianza será un placer para nosotros volver a recibirle siempre que regresen.

Un afectuoso saludo,


XiMO CASPE, General Manager

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