Name: Residenz Pas de la Casa Princesa
Brand: Pierre & Vacances
Availability: InStock
Rating: 3.7 (523 reviews)

Kundenrezensionen Pas de la Casa Princesa

3.7

Gut

523 Bewertungen

39.2 %

27.5 %

14.7 %

5.9 %

12.6 %

Sergio Garcia Tarraga

il y a 1 Woche sur G_Google Google

5/5

The apartment is very nice (except for the bed, which is horrible), but it has great views, is well-equipped, and the climate in the area is perfect in summer. We went there to see the Andorra Circuit, and it was perfect. Parking is paid throughout the area, but for €15, you can get all-day parking at these apartments.

Bewertung 2025-06-23 08:13:32

Querido Sergio,

Muchas gracias por sus comentarios con respecto a su estancia en nuestro hotel.

Nos complace enormemente saber que su estancia en Pierre & Vacances Pas De La Casa Princesa ha sido tan satisfactoria.

Nuestras instalaciones modernas y completamente equipadas están diseñadas para garantizar el máximo confort durante su estancia. La comodidad del estacionamiento cubierto con acceso directo a la residencia representa una ventaja significativa para nuestros huéspedes.

Lamentamos sinceramente que el colchón no haya cumplido con sus expectativas. Nuestro equipo está siempre disponible para atender cualquier inconveniente y buscar soluciones inmediatas durante su estancia.

Finalmente, nos alegra que haya podido disfrutar de nuestra privilegiada ubicación cerca del circuito de Andorra, así como de las magníficas vistas y del agradable clima veraniego de la zona

Esperamos recibirle en un futuro cercano.

Un saludo cordial,

Mehr

Bernard Laygue

il y a 3 Wochen sur G_Google Google

3/5

Hello, it's a shame the staff don't speak French, they're not very pleasant either. The apartments are fine. Some signs of wear and tear. Happy with my stay, well-placed price-wise for the period from June 1st.

Bewertung 2025-06-04 10:12:30

Cher Bernard,

Nous sommes satisfaits que vous ayez apprécié la qualité de notre hébergement. Nous regrettons que votre interaction avec notre équipe n'ait pas répondu à vos attentes. Notre personnel reste à votre disposition pour assurer votre confort tout au long de votre séjour.

Nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience plus satisfaisante,
Cordialement,

Pierre & Vacances Pas de La Casa Princesa

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Yenia

il y a 2 Monate sur G_Google Google

2/5

The service is horrendous, the television in the dining room stopped working and they blamed us for having broken it because they had supposedly done an inspection, unfortunate service, the rooms are good but there are no good views, the only good thing is the views from the outside, I do not recommend it at all.

Bewertung 2025-05-08 09:50:12

Estimada Yenia,

Muchas gracias por dedicar un momento para compartir su opinión sobre el Pierre & Vacances Pas De La Casa Princesa.

Nos complace que haya disfrutado de las vistas del exterior de nuestras instalaciones, las cuales ofrecen una perspectiva única de la hermosa región de Pas de la Casa.

En cuanto a la televisión, todos los apartamentos son revisados luego de cada salida. Entendemos que, como existe una fianza por cada habitación, es necesario realizar revisiones profundas y lo hacemos. Pero, de haber encontrado la TV rota, tiene 24hs para dar aviso a nuestro equipo de Recepción y que esto no sea tenido en cuenta a la hora del check-out para su fianza.

Respecto a las vistas desde las habitaciones, entendemos que tal vez no cumplan con las expectativas de todos nuestros visitantes, pero recordamos que los apartamentos pueden ser reservados con vistas al momento de realizar la reserva.

Por último, nos entristece saber que nuestro servicio no fue de su agrado y queremos expresar nuestras más sinceras disculpas. Tomamos nota de sus comentarios para mejorar continuamente la experiencia de nuestros huéspedes.

Le enviamos un cordial saludo.

Atentamente,

Pierre & Vacances Pas de La Casa Princesa

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Alfredo Fernández

il y a 2 Monate sur G_Google Google

1/5

I left the apartment on Thursday 17.04.2025 and today 20.04.2025 they still haven't returned the 200 euros deposit, they don't give any explanation.

Bewertung 2025-05-06 14:50:10

Estimado Alfredo,

Según nuestra política, una vez que se confirma la correcta devolución del apartamento, el proceso de devolución de la fianza debería ser automático. Debe tener en cuenta que los tiempos de procesamiento bancario pueden variar y, en ocasiones, pueden causar demoras inesperadas.

Atentamente,

Pierre & Vacances Pas de La Casa Princesa

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S OA

il y a 3 Monate sur G_Google Google

1/5

Upon arriving at the apartments, the first thing we heard at reception was that practically the entire complex was empty because it was the end of the season. Even so, they told us that we would not be able to access the apartment or leave our luggage until 5 p.m. Although we understand that the apartment may not be ready, it would have been helpful to receive a little more flexibility considering the low occupancy.

During check-in, several problems arose. They tried to charge us fees corresponding to a person who ultimately did not travel, and also required a deposit of €200, of which we were never informed when making the reservation through Atrápalo. We did not receive any prior notice from the accommodation, nor was anything stated in the confirmation. When communicating this at reception, the worker insisted that it was indicated, but when she showed him the reservation documents, she acknowledged that it did not appear. Despite this, the deposit was still charged to us. We were not provided with any proof until we expressly asked for it, which, together with the numerous negative comments from other guests about the return, generated a lot of distrust in us.

Another point to highlight is that the accommodation provides a sheet indicating some departure rules: remove duvets and sheets, take out the trash, clean utensils, among other tasks. Although we understand that it is an apartment, we believe that for a stay of only one night - after a day of skiing in which you are looking to rest - these demands are excessive. Of course, we comply, although we do not understand why the guest should be in charge, for example, of removing the duvets, a task that is part of the cleaning service.

Most worryingly, there are many other important rules that are not adequately communicated. For example, in our case, since we had to leave very early, no one told us where we should leave the keys. We later found out that losing them involved a €70 penalty, something that should be clearly explained from the beginning. We had to constantly ask questions to find out everything, and many of those things, if we hadn't known, would have resulted in significant additional charges. Yes, it is true that they provide a sheet, but the information is minimal and key details are missing.

Regarding the treatment received, unfortunately the experience was not positive either. The receptionist was especially rude in her attitude towards us. We can understand that our reaction was somewhat firm, but we also believe that it was understandable, since a considerable deposit was required from us without prior notice, and at first they even proposed to leave it in cash, when we had already notified that our departure was at 6 in the morning. When we asked how they would return it to us in that case, they couldn't give us a clear answer. All this gives the impression that they do not have defined procedures or professional customer service.

In conclusion, although the price may be attractive, we believe that the experience leaves much to be desired. There is a lack of transparency, clear communication and more empathetic attention from staff. We recommend considering other options with better management and closer to the slopes. An accommodation should not generate more worries than comfort.

Bewertung 2025-05-06 15:50:12

Estimado huésped,

Es esencial para nosotros que el proceso de comunicación sobre la fianza y otras tasas sea claro y transparente, como en la página de reserva de Atrápalo, con respecto a el depósito de fianza, en el apartado de "Información útil" encontrará reflejada esta información.

Sugerimos dejar la fianza como una pre autorización en su tarjeta, la cual se libera una vez se ha revisado el apartamento el día de la salida, ya que comprendemos que hay huéspedes que desean hacer el check out temprano. Es posible dejar la fianza en efectivo sin embargo eso implicaría dejar el apartamento en el horario de recepción el cual encuentra en la hoja que comenta.

Le enviamos un cordial saludo.

Atentamente,

Pierre & Vacances Pas de La Casa Princesa

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