Name: Residenz Pas de la Casa Princesa
Brand: Pierre & Vacances
Price: 92 EUR
Availability: InStock
Rating: 3.8 (547 reviews)

Kundenrezensionen Pas de la Casa Princesa

3.8

Gut

547 Bewertungen

40.0 %

27.1 %

14.4 %

5.9 %

12.6 %

Lucía Torres

Es gibt 1 Woche auf G_Google Google

1/5

We had an unexpected situation. We made a reservation for three people, and one of them got sick and had to be hospitalized right around the dates of our reservation. We asked the accommodation to change the dates or cancel the reservation, but they refused. They didn't offer any alternative to resolve the situation. I think the management between Booking.com and Pierre & Vacances was very poor. They showed no consideration whatsoever; their treatment was very cold and lacked empathy.

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Sara Castro

Es gibt 1 Woche auf G_Google Google

1/5

We tried to contact them because we needed to cancel or modify our reservation due to a serious reason: one of my companions was hospitalized. We called the accommodation to explain the situation, and they told us it was Booking.com's responsibility to change the dates. We weren't asking for a refund, but at least to change the dates. We contacted Booking.com, and they said it was the accommodation's responsibility; they passed the buck back and forth, didn't understand that it was a serious reason, and on top of that, they didn't change the dates or offer a refund. Zero understanding…
Lack of professionalism and empathy.

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Alba Nieto

Es gibt 1 Woche auf G_Google Google

1/5

I'm hospitalized with pneumonia and they haven't helped me cancel my reservation, nor have they given me the option to change the dates. That speaks volumes. Thanks for nothing. I hope you enjoy the money you're keeping.

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Stéphanie M

Es gibt 1 Monat auf G_Google Google

4/5

Very nice accommodation, very clean. The only downside is the bathroom, which is too small (narrow shower entrance) and there isn't enough counter space to store our personal belongings.

This is our second time staying here, and we'll definitely return.

Bewertung 2025-09-20 15:16:04

Chère Stéphanie,

Nous vous remercions pour votre commentaire constructif.

Nous sommes ravis que la propreté de votre logement et la qualité de nos services vous aient donné envie de revenir une deuxième fois.

Votre confiance renouvelée nous honore particulièrement et nous motivons à maintenir les standards qui font de notre résidence un lieu privilégié au cœur des Pyrénées.

Nous serions ravis de vous recevoir à nouveau pour un séjour sans fausse note.
Bien à vous,

Pierre & Vacances Pas de La Casa Princesa

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Éric

Es gibt 1 Monat auf G_Google Google

1/5

Work in the elevator blocks from 8:00 p.m. to 2:30 a.m. So impossible to sleep! The only "Hotel" where you will go to sleep but where it will be impossible! Thank you Pierre et Vacances! Remind me to never book in your structures again!

Bewertung 2025-09-19 17:14:05

Cher Eric,
Merci d'avoir pris le temps de ce retour.

Nous comprenons parfaitement votre mécontentement concernant les désagréments rencontrés lors de votre séjour. Comme nous vous l’avons expliqué au moment de votre départ, une inondation a affecté les ascenseurs, nécessitant une intervention d’urgence. Nous regrettons sincèrement cette situation indépendante de notre volonté.

Nous espérons vous revoir dans de meilleures conditions.

Bien à vous,

Pierre & Vacances Pas de La Casa Princesa

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