Residenz Andorra Bordes d'Envalira
84 €
1 Nacht Vom 19/05 bis zum 20/05

Kundenrezensionen Andorra Bordes d'Envalira

4.1

Sehr gut

572 Bewertungen

5

48.8 %

4

33.7 %

3

7.5 %

2

3.1 %

1

6.8 %

Christof Wirtz

il y a 1 Jahr sur Google

1/5
Es gibt keine Parkplätze! Noch nicht mal auf der Straße. Unfreundlicher und unwilliger Service. Die Rezeption ist 100 m auf der anderen Straßenseite. Auch dort 0 Parkplätze!
Nie wieder!!
Bewertung 2022-11-21 17:50:10

(Translated by Google) Dear guest,
Thank you for taking the time to write us a review.

We read with great concern about your experience of our apartments and our service.

We are very sorry that you found our very helpful staff to be unfriendly and we apologize for this definitely unrepresentative impression.

We are also sorry that we were unable to enhance your stay with a parking offer and will take this into account in our improvement processes.

We hope that you will give us a second chance in the future.
Best regards,

Claudia G., hotel manager

(Original)
Sehr geehrter Gast,
wir bedanken uns dafür, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu schreiben.

Wir lesen mit großer Sorge über Ihre Erfahrung unserer Apartments und unserem Service.

Wir bedauern es sehr, dass Sie unsere eigentlich sehr hilfsbereiten Mitarbeiter als unfreundlich wahrgenommen haben und entschuldigen uns auch hier für diesen definitiv nicht repräsentativen Eindruck vielmals.

Ebenso tut es uns leid, dass wir Ihren Aufenthalt nicht mit einem Parkangebot aufwerten konnten und werden dies in unsere Verbesserungsprozesse miteinbeziehen.

Wir hoffen, dass Sie uns in der Zukunft noch eine zweite Chance geben.
Mit freundlichen Grüßen,

Claudia G., Hoteldirektorin

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Fabian Tetzner

il y a 4 Jahre sur Google

2/5
Es wird angegeben es wäre mitten im Ort, jedoch ist es bis dahin noch ein ganzes Stück
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Noemí Jiménez Porta

il y a 1 Monat sur Google

5/5
Incredible quality-price, we stayed for the Snowrow, the shuttle bus stop literally next door and it takes 5 minutes to get to the festival, if your intention is to go skiing, the same thing, next door
Bewertung 2024-04-11 11:51:20

(Translated by Google) Dear Naomi,
Thank you very much for choosing us to stay during your recent visit.

We are very pleased to hear that the proximity to the shuttle bus stop was convenient for your Snowrow plans and that the ski access met your expectations. We strive to offer excellent value for money and it is gratifying to know that this was reflected during your stay at Pierre & Vacances Andorra Bordes d'Envalira.




Claudia G., General Manager

(Original)
Apreciada Noemí,
Mil gracias por elegirnos para hospedarse en su reciente visita.

Nos complace enormemente escuchar que la proximidad a la parada del bus lanzadera fue conveniente para sus planes en el Snowrow y que el acceso para esquiar cumplió con sus expectativas. Nos esforzamos por ofrecer una excelente relación calidad-precio y es gratificante saber que esto se reflejó durante su estancia en Pierre & Vacances Andorra Bordes d'Envalira.




Claudia G., General Manager

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Salvador Perez

il y a 2 Monate sur Google

1/5
I went with my partner to spend just one night, everything seemed nice, very nice views, good facilities that seemed to be perfect but everything that glitters is unfortunately not gold...
I gave as a deposit, because they ask for €150, which at first seemed a bit expensive to me, until then everything was perfect. When I arrived in Barcelona, ​​I asked for the deposit and they informed me that everything was ok and that they had not had a problem and that usually It takes an average of 6 days to complete the transaction, after those 6 days I call and they tell me that the leg of the bedside table is OFF and that they will not refund me, they send me the photos and everything... and from what you can see that the leg of the table is detached when we were there one night only to sleep and that table was used to leave phones, jewelry, etc. and in the photo you can see that the floor is mopped, everything picked up, etc. the table has logically been manipulated by I think that the cleaning people accidentally broke it but that is not the case, the fact is that through a photo it cannot be justified that I have broken the table. I don't know if I can explain that if they want they can sneak it in, I did. everything possible to declare that we have not misused the table but they did not understand it, be careful because at the client's expense they want to renew the furniture because it has become UNLOCKED due to the USE OF TIME or for whatever reason and that if in If I had broken it, I would have communicated it myself or previously arranged it so as not to pay those 150 euros.
Conclusion, be careful and if you want to go, make a video of how it is before and how you left it before because it seems that it is not the first time that it happens in this good hotel / apartment
Thank you
Bewertung 2024-03-06 09:50:34

(Translated by Google) Dear Savior,
Thank you very much for your review at Pierre & Vacances Andorra Bordes d'Envalira.

We are sorry that you had a negative experience regarding the deposit. This is why we inform clients of this €200 deposit upon arrival. We want to assure you that we always seek to be transparent in our policies and that the information about the deposit is detailed on our website.

We bid farewell cordially,

Claudia G., General Director

(Original)
Estimado Salvador,
Muchísimas gracias por su reseña en Pierre & Vacances Andorra Bordes d'Envalira.

Lamentamos que haya tenido una experiencia negativa con respecto al depósito. Es por ello que informarmos a los clientes de dicha fianza de 200€ a la llegada.Queremos asegurarle que siempre buscamos ser transparentes en nuestras políticas y que la información sobre el depósito está detallada en nuestro sitio web.

Nos despedimos cordialmente,

Claudia G., Directora general

Mehr

ANA M.I.

il y a 3 Monate sur Google

4/5
Very well equipped and complete apartments.
In the kitchen everything you need, large refrigerator, dishwasher and washer-dryer.
Large living room. PETS ALLOWED
We will return without hesitation
Bewertung 2024-03-06 08:50:07

(Translated by Google) Dear Ana,
It is very gratifying to know from your comments that we have been able to meet your expectations and that you have enjoyed these days with us.
We will love to welcome you again very soon if you return to Soldeu.

A very warm greeting,


Claudia G., General Manager

(Original)
Estimada Ana,
Resulta muy gratificante conocer por sus comentarios que hemos podido satisfacer sus expectativas y que ha disfrutado de estos días a nuestro lado.
Nos encantará recibirle nuevamente muy pronto si vuelve a Soldeu.

Un saludo muy cordial,


Claudia G., General Manager

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