Name: Residenz Andorra Alba
Brand: Pierre & Vacances
Price: 106 EUR
Availability: InStock
Rating: 3.5 (134 reviews)

Kundenrezensionen Andorra Alba

3.5

Gut

134 Bewertungen

34.3 %

26.1 %

12.7 %

6.0 %

20.9 %

NeuesteÄltesteBeste BewertungenSchlechtere Noten

Daniel Rohner

Es gibt 2 Wochen auf G_Google Google

4/5

Preise gut. Genug Platz.
Lärmig bei offenenem Fenster. Staubig, trocken. Wir hatten Ameisen in der Küche.
Die Lüftung im Bad defekt. Küche benötigt Wartung. Vor allem sollten alle Ritzen silikoniert werden, damit kein Ungeziefer eindringen kann.
Wände sind aus dünnen Gipsplatten, also Vorsicht beim Türe öffnen.
Bei uns fehlte der Türstopper, zack schlug der Türgriff ein Loch in die Wand. Da ist die Kaution schnell weg.
Viel Spass.

Bewertung 2026-07-31 16:12:05

Lieber Daniel, vielen Dank, dass Sie sich die Zeit genommen haben, uns einen Kommentar zu hinterlassen.

Wir haben Ihre Hinweise zu Belüftung, Instandhaltung und Ritzenabdichtungen aufgenommen und prüfen diese intensiv. Schön, dass Ihnen Preis und großzügiger Platz gefallen haben. Wir hoffen, unsere Lage und flexible Wohnraumgestaltung konnten Sie dennoch überzeugen.

Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen.
Mit besten Grüßen

Manager

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Laety Lola

Es gibt 6 Tage auf G_Google Google

1/5

A nightmare! They refuse to acknowledge their mistake, make you pay for a "transit" night in Pas de la Casa by downgrading your room, and after a whole night and morning of negotiation, they "grant" you two nights instead of the three you originally booked and paid for. It's outrageous and shocking. I've never seen such behavior from Pierre & Vacances. My 9-year-old daughter will remember this ordeal and this experience for a long time. I absolutely do not recommend them, neither in France, nor even less so in Andorra. There are other hotels or rentals that are so much more reliable, where you can fully enjoy your stay. Avoid at all costs!!

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alexandre auber

Es gibt 1 Woche auf G_Google Google

1/5

Avoid at all costs! An absolute nightmare, and don't count on Pierre & Vacances France customer service; they abandon you once your stay has begun. They charged us for 3 nights for 2 people after changing our accommodation. There was a strong smell of cigarette smoke throughout the entire apartment, and it was in a deplorable, filthy state. They absolve themselves of all responsibility by claiming the accommodation matched the advertisement, which is completely false. A truly terrifying residence. If you want to have a good holiday in Andorra, avoid Pierre & Vacances at all costs!

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delphine brugnerotto

Es gibt 1 Woche auf G_Google Google

1/5

We had booked an apartment in the Alba residence in El Tarter. The premises were old and outdated. The apartment had a foul odor as soon as we opened the door.
The studio was tiny and completely unsuitable for three people. There were no beds, just a sofa bed.

Luckily, we had booked through Booking.com, which quickly found us a solution.
Other people were also complaining at reception about the dilapidated state of the apartment.
The receptionist couldn't do anything for us because she closes at 6:30 pm.
It doesn't live up to the image of Pierre & Vacances, and we've stayed in several of the group's residences.
This residence is not representative of the other apartments you can find in Andorra. I absolutely do not recommend it. AVOID AT ALL COSTS!!!!

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Agro fruit

Es gibt 1 Woche auf G_Google Google

1/5

We stayed for three days. To welcome us, the receptionist scolded us several times, saying we were late, even though we had called to explain the delay due to car trouble and were told there was no problem. The next day, the same receptionist treated us very rudely, claiming they had received noise complaints from our apartment, which wasn't true. She said they couldn't kick us out of the country and issued us a fine. She was incredibly ill-mannered and shouldn't be working in customer service!

Bewertung 2026-08-07 12:11:56

Estimado huésped,

Hemos revisado nuestros registros y, por el momento, no hemos podido identificar su reserva. Nos gustaría entender lo sucedido, por lo que le agradeceríamos que se pusiera en contacto con nosotros para poder revisar su caso y ofrecerle una respuesta. Gracias por su tiempo.

Le enviamos un cordial saludo.
Atentamente,

Manager

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