Very nice residence for a pleasant family stay, ideally located in the heart of the village of Carroz d'Arraches!
The team is very professional with answers to all our questions!
We recommend this resort where activities are offered for families!
We will definitely come back to Ports du Soleil!

We were at apartment A423

We were 2 couples with 3 children

We asked for an additional mattress to put on the mezzanine to avoid having a child sleeping in the living room. Mattress got quickly

What can we say about this non-Japanese staircase for 6 year old children which is not at all suitable?
Decoration identical to the opening 17 years ago, nothing has changed, it's scary.
Table for 6 absolutely not suitable, dresser which is in the apartment but which makes no sense, poorly thought out layout. And the icing on the cake: toilets that stink of urine. The joints are non-existent between the floor and the wall, so the piss from all the customers ends up behind the wall and it stinks!! Traces on the walls, it's disgusting.
The joints are full of mold in the bathroom!
We took a parking space. There are clean and dirty laundry stored there, there are several emergency units in this garage that do not work.
Holes in the walls, dirt absolutely do not reflect a premium.
At the swimming pool, tiles are peeling off. Spikes protrude from the wood, it’s dangerous. Few deckchairs given the number of customers. Jacuzzi prohibits at least 16 years old but invaded by children. No control. No essential oils in the hammam throughout the stay. The saunas are very degraded and the wood is falling into disrepair. No access control for children under sixteen years present. Illegible display, but what is Madame Rateaux doing???
Being a veteran of stone and vacation and knowing the policy of deleting @ so as not to receive the satisfaction questionnaire, this is the reason why I put a notice here. Despite my reminder at reception.

Although the building and its equipment are a little dated, the whole is very well maintained and the atmosphere is warm and family-friendly. The technical service is very responsive, competent and friendly (2 effective interventions, within half a day). The welcome at reception is pleasant and dynamic. Swimming pool fully lived up to expectations. The only downside is access to the track which requires either a car or the shuttle (free, but allow 30 minutes)

Great teams, clean and decent chalet

Great family resort
The apartments are very good and clean.
right next to the ice rink and swimming pool.
Close to all shops and the heart of the village.
The only downside is that you have to take the bus to go up to the cable cars!
Remember to reserve your lockers at the cable cars for more comfort.