Residenz Benidorm Levante
Benidorm Region Valencia
Unterkunft für 7
Sa. 20 April 2019 bis zum Sa. 27 April 2019 ab
496 Bewertungen darunter 0 verfügbare Bewertungen von Reisenden mit Pierre & Vacances *
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One of the worst places I've ever stayed at. Staff don't care about you and don't know the answers to questions. Took nearly an hour to check in. My freezer is warmer than the pool. The cleaner was the most rude person we encountered all holiday (even worse than the drunk stag dos) and the place was very disgusting.
Stayed here for a stag do the other week - check in was slow but no longer than 10-minutes. deposit was expected so put it on a card. Room was clean and spacious. Was worried about being robbed as previous reviews said people had cases busted open and safes ripped of the wall (the safe is literally unmovable!) but think this was from people who had left monies in cases that had been robbed (don't be tight and just pay the 10 euros for a safe) no one we spoke to at the hotel had been robbed and everyone was friendly enough.Check out was easy just brush your room up and remove all your rubbish and you'll get your deposit back.
After booking this hotel through booking.com back in February time and paying the full amount for the hotel we were looking forward to our stay in the apartments last week. On arrival the manager tried charging us again in full amount for the hotel after showing him the receipt that we had from already paying the manager totally dismissed this and continued to persue us for the money. After about 10 minutes of trying to dispute this it was agreed that we would pay again and receive a receipt so that we could claim back the money from book.com but after we handed over the money he would not give us a receipt and instead called security over and threatened to chuck us out. At this point the only option we had was to stay in the hotel we had paid twice for. I go on holiday 4-5 times a year and never in my life have I come across such a ride and arrogant manager. Do not stay here as he will just looking to con you our of money he even tried keeping our 200 euro deposit for the room even though nothing was damaged and the room was in good condition. Although they are a decent accommodation I would never recommend this place to anyone.
17 girls stayed at this accommodation for 4 nights. Great location, 10 minute walk to beach and main strip. Basic but clean, friendly staff. €200 deposit per room, however rooms are checked by cleaners before you leave so no need to worry. Only problem was checking in, was a very slow process as we were behind another big group. Took over 1 hour- this is because it was only 1 person on receoption.
Hotel rooms very clean. Reception staff very helpfull. Close to all bars & shops. Pool area was basic, would have been better if there was a bar available for drinks and not a vending machine. Didnt like the fact that groups at the pool area brought in their alcohol, which did at times make the area very noisy. However the quality of the hotel made up for a few down sides.