I usually stay in 4* hotels and I was disappointed by the quality of the services in this type of accommodation: no shower gel, aging facilities, lack of staff at reception during the day, the sofa for children not even prepared.
For a Premium I expected better, a renovation would be desirable, tired set, dishwasher problem, broken and uncomfortable sofa... but service from the staff very good, pleasant and helpful staff. Another positive point, the swimming pool, sauna, hammam, fitness room. We were also lucky to have a terrace on which we took all our meals.
I had booked a stay in March 2025 for September 2025.
I learned in June when I called the property that it would be closed on my dates of stay (for renovations) and that my reservation had to be canceled.
I was told that the problem was with my works council, when this was not the case because my reservation had been made on the Pierre et Vacances website.
I was offered alternative accommodation for the same dates for an additional €500 (the original price of my reservation).
I was not offered any kind of goodwill gesture, even though everything had been arranged on my part (vacation approved with the employer, train tickets purchased, etc.) and the rates are now much less advantageous than they were in March :(
Extremely well located, we were on the 2nd floor, village side, it was quiet, very nice. The apartment was clean and the kitchen very well equipped. A big downside was the sofa (a sofa bed in fact) very uncomfortable, as was the mattress in the master bedroom. The pool is small and during our visits was crowded... but still nice. We would come back without hesitation.