Premium Residenz La Ginabelle
330 €
4 Nächte Vom 17/11 bis zum 21/11

Kundenrezensionen La Ginabelle

4.0

Sehr gut

329 Bewertungen

5

44.7 %

4

30.4 %

3

10.6 %

2

5.8 %

1

8.5 %

boisselet bertrand

il y a 1 Woche sur Google

5/5
A big thank you for the excellent welcome from Monica and her smile and her advice - thanks also to Bruno who intervened very quickly to explain to us how the microwave works. We will definitely come back!
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Marie MEZ

il y a 2 Wochen sur Google

3/5
First stay in this Pierre et Vacances residence. The location, central in Chamonix, is a real asset which allows you to do everything on foot. The wellness area, swimming pool, is also very pleasant, clean, a real plus. That's it for the positives.
However, this residence does not deserve 4****, particularly with regard to the cost of the stay in relation to the services offered. The accommodation is quite dilapidated, far from high standard. The furniture is worn, stained... you can see that it has aged and no longer quite meets expectations in this type of establishment. Average cleaning on arrival...

For the overall assessment, it will therefore be mixed.
Bewertung 2024-03-26 10:12:07

(Translated by Google) Thank you very much, Marie, for sharing your experience!

Delighted to learn that you appreciated the location of our Pierre & Vacances La Ginabelle residence in Chamonix, as well as our wellness area with swimming pool, which were real assets for your stay.

We are also grateful for your feedback on areas where we need to improve. Your feedback is valuable in helping us identify areas where we can improve and provide a better experience for our customers. We promise to do our best to rectify this in the future.

We nevertheless hope that you were able to take full advantage of the many other advantages and positive aspects of your stay at La residence Ginabelle. We would be delighted to welcome you again in the future and offer you an even more satisfying experience.

The Pierre & Vacances team







(Original)
Merci beaucoup, Marie, d'avoir partagé votre expérience !

Ravis, d'apprendre que vous avez apprécié l'emplacement de notre résidence Pierre & Vacances La Ginabelle à Chamonix, ainsi que notre espace bien-être avec piscine, qui ont été de vrais atouts pour votre séjour.

Nous sommes également reconnaissants pour vos remarques concernant les aspects où nous devons nous améliorer. Votre feedback est précieux pour nous aider à identifier les domaines où nous pouvons progresser et offrir une meilleure expérience à nos clients. Nous nous engageons à faire de notre mieux pour rectifier cela à l'avenir.

Nous espérons malgré tout que vous avez pu profiter pleinement des nombreux autres avantages et aspects positifs de votre séjour à La résidence Ginabelle. Nous serions ravis de vous accueillir à nouveau dans le futur et de vous offrir une expérience encore plus satisfaisante.

L'équipe Pierre & Vacances





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Virginie Cerqueira

il y a 1 Monat sur Google

1/5
2nd stay in this residence:
➡️ In February 2023, very good. ?
➡️ In March 2024, very disappointing. ?

- Very dark ground floor accommodation (light must be on at all times)
- Housekeeping left very seriously to be desired upon our arrival (stained cushions, smell of urine in the entrance toilets + those in the shower room, dirty dishes, sticky table +++, dishwasher with a grease deposit , dust, dirty floors, crumbs falling from the chair, used bandage stuck on the lamp in the children's room, chewing gum in their sheets etc...)
- Infiltration with mold on the walls of the 2 bedrooms, general appearance old and worn.
This does not deserve a 4* designation.
Email to the director, who calls us back. We first offer to offer mid-stay cleaning. Cleaning that should have been done before our arrival! Then offers to offer us parking for the week. Then one night in a Pierre et Vacances of our choice. In the end, reimbursement for one night in this residence.
The location of the Residence is very good. Very kind staff. But this accommodation (1, Flégère) is not at all what was expected and is not worth the asking price.
I was surprised by some of the reviews regarding the cleaning and the dated and worn appearance of the accommodation, but after this week, we understood.
Bewertung 2024-03-14 16:06:46

(Translated by Google) First of all, Virginie, thank you for taking the time to share your experience.

We are sincerely sorry to learn that your second stay at the La Ginabelle residence did not live up to your expectations.

We fully understand your disappointment regarding cleanliness problems and infiltrations in the accommodation. This is absolutely not up to our quality standards, and we sincerely apologize for this inconvenience.

Furthermore, your feedback is very valuable to us, and we would like to assure you that our dedicated team has taken note of your opinion, in order to understand what happened between your first and second stay.

It is also a relief and we are happy to know that our director was able to contact you to find solutions, and we thank you for your understanding of this situation.

If you have other concerns or require additional assistance, our customer service team is available via the following contact form: https://contactariane.com/.

We hope to have the opportunity to regain your trust and welcome you again to one of our residences.

See you soon !

The Pierre & Vacances team

(Original)
Tout d'abord, Virginie, merci, d'avoir pris le temps de partager votre expérience.

Nous sommes sincèrement désolés d'apprendre que votre deuxième séjour à la résidence La Ginabelle n'a pas été à la hauteur de vos attentes.

Nous comprenons parfaitement votre déception concernant les problèmes de propreté et les infiltrations dans le logement. Ce n'est absolument pas à la hauteur de nos standards de qualité, et nous vous présentons nos excuses les plus sincères pour cet inconvénient.

Par ailleurs, votre retour est très précieux pour nous, et nous tenons à vous assurer que notre équipe dédiée a bien pris connaissance de votre avis, afin de comprendre ce qui s'est passé entre votre premier et votre deuxième séjour.

C'est également un soulagement et nous sommes heureux de savoir que notre directeur a pu prendre contact avec vous pour trouver des solutions, et nous vous remercions pour votre compréhension face à cette situation.

Si vous avez d'autres préoccupations ou si vous avez besoin d'une assistance supplémentaire, notre service client se tient disponible via le formulaire de contact suivant : https://contactariane.com/.

Nous espérons avoir l'opportunité de regagner votre confiance et de vous accueillir à nouveau dans l'une de nos résidences.

À bientôt !

L'équipe Pierre & Vacances

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Christian Morel

il y a 1 Monat sur Google

5/5
extra super friendly staff
professional
listening to customers
CONGRATULATIONS TO THE WHOLE TEAM
WILL RETURN WITH GREAT PLEASURE NEXT YEAR
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X. SUN

il y a 1 Monat sur Google

4/5
The location is perfect, right next to the train station and close to all attractions.

The receptionist was very welcoming. The apartment is well equipped, but it is rather small and the decoration is a bit dated, especially the floor slats in the bedroom, which creak when you walk on them, and at night you often hear creaking noises when walking upstairs.

The pool is a bonus, we took our small child to enjoy it and we didn't have to worry about the water temperature even in winter.
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