Kundenrezensionen Électra

4.2

Sehr gut

247 Bewertungen

5

51.8 %

4

30.0 %

3

10.5 %

2

2.8 %

1

4.9 %

DUCHENE LAURIANNE

il y a 1 Woche sur Google

5/5
A residence designed for families, a great welcome! We will surely return there a third time ?
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Ludovic Lambin

il y a 2 Wochen sur Google

5/5
Very pleasant stay. Good welcome and appreciated services.
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Thomas K

il y a 2 Wochen sur Google

5/5
Avoriaz, Avoriaz... A part of my heart still resides there. Avoriaz is well served by the gondola, cable car, and "mega cabin" that goes to Morzine. Remember to buy the multipass to benefit from the activities and ski lifts.
The apartments are really decent. There were four of us, including two children aged 7 and 9, and we didn't step on each other's toes. I recommend it and can't wait to come back.
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Fab Ponsot

il y a 3 Wochen sur Google

4/5
Very warm welcome, competent and friendly staff
The service is very good
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Arnaud Demange

il y a 3 Wochen sur Google

2/5
Upon our arrival, the welcome from the P&V teams was not pleasant: as a couple, we had booked a room with a double bed. We were unpleasantly surprised to find ourselves in an apartment with single beds... A change was made with difficulty, with a rather unpleasant comment from the receptionist. After this change of accommodation, we wanted to book breakfast for the next morning, but it was refused because we had passed the check-in time (deadline: 6:45 p.m., even though we arrived at reception around 6:30 p.m., but by the time we changed apartments, when we asked for pastries around 6:55 p.m., it was too late...). After a day spent on the road and the setbacks with the apartment we were given, we were not pleased.
The sofa in the apartment was very uncomfortable, and three cushions were torn. The television wasn't working when we arrived, so we called the technicians to fix this problem and again to unclog the kitchen sink. Special thanks to them for being very efficient, responsive, and professional.
Shopping carts would be appreciated for transporting luggage within the residence, as sleds are prohibited.
We decided to leave a day early, so the two keys and two multipass cards were left.
The next day (our theoretical departure date) around 6 p.m., the residence receptionist called me to tell me that I had left that same morning without leaving the multipass cards! I explained to her that the cards had indeed been given to her colleague the day before, along with the keys. She had taken the time to check that we had paid everything correctly, but clearly hadn't taken the time to properly close our file.
There are clearly shortcomings at the reception desk of this residence (I should point out that each time it wasn't the reception desk of our Electra residence, but the main reception desk for the block of residences). This was our first experience with P&V in this resort, but we've rented many other P&V apartments in other resorts and have never been disappointed. We do not recommend this residence.
It's a shame, because the resort is fantastic, entirely pedestrianized, and there are many beautiful hikes starting from it.
Bewertung 2025-07-29 11:36:46

Nous avons lu votre message avec beaucoup d’attention, et nous vous remercions d’avoir pris le temps de détailler votre expérience, Arnaud.

Votre séjour ne reflète malheureusement pas ce que nous souhaitons proposer au sein de la résidence Électra. Ce que vous décrivez, notamment l’accueil à l’arrivée, les difficultés autour du changement de logement ou encore la gestion de la fin de séjour, est en décalage avec ce que de nombreux visiteurs nous partagent régulièrement : le professionnalisme et la disponibilité des équipes sur place sont souvent salués. Nous sommes donc sincèrement désolés que cela n’ait pas été le cas pour vous, et nous prenons vos remarques avec sérieux pour comprendre ce qui a pu dysfonctionner.

Vous soulignez à juste titre la réactivité des techniciens, nous leur transmettrons vos remerciements. Leur engagement au quotidien mérite d’être reconnu, et vos mots leur feront assurément plaisir.

La résidence Électra offre d’ordinaire un cadre apprécié, une belle vue sur la station, et un accès direct à un environnement naturel exceptionnel. La station d’Avoriaz, entièrement piétonne, est effectivement un cadre rare, propice aux randonnées comme à la déconnexion.

Si vous souhaitez nous faire part de votre expérience de façon plus approfondie, notre service client reste à votre écoute via ce lien : https://contactariane.pierreetvacances.com/fr-fr.

Merci encore pour votre fidélité à Pierre & Vacances. Nous espérons sincèrement que votre prochaine escapade sera plus en accord avec les souvenirs positifs que vous avez pu avoir jusqu’ici dans nos résidences.

L’équipe Pierre & Vacances

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