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0221-6503 1404
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0221-6503 1404 Festnetztarif Kontaktieren Sie uns
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Unser Call Center steht Ihnen zu folgenden Zeiten zur Verfügung:
- Montag - Freitag: von 09:00 bis 19:00 Uhr
- Samstag: von 09:00 bis 17:00 Uhr
0221-6503 1404 (aus dem deutschen Festnetz) Kontaktieren Sie unsHäufig gestellte Fragen (FAQ)
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- Mein Konto
«Overall a good stay»
Not ideally located for ski in and out but in the centre for easy all round access. Was deducted 50 euros at the end for leaving the apartment dirty despite cleaning all week including the corridors from other guests staying in the apartments. Left food for future guests but had forgotten to finish cleaning the bathroom so were charged 50 euros for five minutes work. Complained and no response. It was a real shame as it had been a great stay other than that and we were prepared to overlook the towel rail never working or the noise from a university group in as difficult for the staff to do anything about it. Flexibility only works one way apparently.
Reception_OursBlanc, Directeur général at Pierre & Vacances Residence l'Ours Blanc, responded to this review
Dear Colin S, I appreciate you take time out of your day to leave us a comment. You did indeed left a few things for futur guests or the staff and didn't clean the bathroom, which results in a 52.00 € charge for cleaning. I hope you understand that you or other guest would not be happy with entering a dirty/messy appartment. We try our best not to disapoint anyone as we want our guest to have the best experience possible. To conclude, I would like to mention that the 52.00 € cleaning fee has never been taken from your deposit. Also, I would like to thank you for understanding how difficult it was to keep that university group quiet and want to apologise for the inconvenience. I do hope you will come back, maybe when there's no group around. Thierry Amirault, Directeur des Résidences Pierre et Vacances et Maéva de l'Alpe d'Huez.
«Okay for the price»
It was better than I expected for the price I paid. The location is excellent if you're going for the Megavalanche.The rooms are small-ish for 4 people with bikes and the wifi is very slow. Hotel staff is very helpful.
Reception_OursBlanc, Directeur général at Pierre & Vacances Residence l'Ours Blanc, responded to this review
Dear Piotr K, Thank you for your comment. I’m happy to know that you enjoy your stay. All the staff do its best to for you to enjoy your stay. For the wifi we offer you a basic acces with your accommodation but normally you can easily check your email and surf on internet. We also have a full acces wifi that you can ask when you book your apartment or you can pay directly on the website. Thierry AMIRAULT Director of Pierre et Vacnaces and Maeva residences in l'Alpe d'Huez and all his team
«So nice»
Very Nice spot in the middle of the area. Beautiful View. Appartment was nice and clean. Close to the shops and restaurants. Very helpful staff. We enjoyed our trip and we definetely will return another time.
«Great location, but...»
Great location within the resort, but the building and room look and feel very dated and could use a refurbishment. My room was in the "basement", where the ski-room is located, but I didn't have direct access to it... had to keep going up and down around the building to find this hidden room.
«Stunning location»
Stayed in Alpe D'Huez, P&V accommodation in stunning location, right in the centre of the resort, safe secure parking and had stunning views (I was on the 5th floor) The building is a bit tired and so is the accommodation, but I didn't come to stay in the apartment, I came to ski. Reception was open longer hours, this is good and much better, but could open for an even longer period as staff are on site anyway. Reception staff are really friendly, helpful and their English is pretty damned good. I can't fault the reception team. Stunning location, tired building, exceptional staff, it was just what I wanted and I got what I expected. You can get better accommodation, but you pay a lot more for it. I got what I expected.