Kundenrezensionen Le Roselend

4.2

Sehr gut

401 Bewertungen

50.6 %

31.7 %

9.5 %

3.2 %

5.0 %

Coneri

il y a 7 Jahre sur G_Google Google

5/5

Alles toll

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Olivier Michel

il y a 1 Woche sur G_Google Google

5/5

Nothing to complain about.
Always well received in premium residences.

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Peggy Gressin

il y a 1 Woche sur G_Google Google

1/5

The stay had started very well, we were upgraded. Until the second day, we received a call informing us of an error during the key handover and asking us to return the keys and move out as soon as possible since other guests were waiting for our apartment. Not being in the resort for the day, I indicated our approximate return time, understanding the situation.
To begin with, the reception called me back 10 minutes before the said time. Aware of the inconvenience, I told them we were on our way back.
Upon arrival, there was no excuse for our inconvenience of having to repack our suitcases when we learned that a cleaning lady was already in the apartment without our notice (knowing that I had received a call 30 minutes before). When we expressed our dissatisfaction, he told me that I could have also come and informed them of my upgrade. And there we were, the situation was reversed; it was all our fault if these poor people were waiting for our apartment. There was no goodwill gesture, no apology, and we felt like we were being treated like thieves and imposters.
To err is human, as the manager told me. I quite agree with this principle. However, error handling is a quality this manager lacks. We discovered he didn't know his apartments because when I asked him if we would have the same view, he said yes, you are on the same floor. We found ourselves facing a hill with no view ? in a very dark apartment.
It's a shame, the residence is quite nice. Be careful of the location of the apartments; some can be very dark and very small with large furniture.

Bewertung 2025-07-23 09:43:46

Nous vous remercions pour votre retour, et tenons tout d’abord à vous adresser nos excuses les plus sincères. Ce que vous avez vécu est tout simplement inadmissible et ne reflète en rien le niveau d’attention que nous souhaitons offrir à nos vacanciers.

Être contraint de déménager en plein séjour, sans préavis clair ni considération, est déjà particulièrement désagréable. Mais apprendre qu’une personne est entrée dans votre logement sans même que vous soyez informé l’est encore plus. Ce manque total de communication et de tact dans la gestion de l’erreur est profondément regrettable.

Votre ressenti est totalement compréhensible, et nous sommes sincèrement désolés que ce moment, qui aurait dû être un beau souvenir, ait été terni de la sorte. Le surclassement initial ne peut en aucun cas justifier un traitement aussi abrupt par la suite.

Nous vous invitons vivement à effectuer une réclamation via : https://contactariane.pierreetvacances.com/fr-fr. Nous pourrons ainsi reprendre votre dossier et envisager avec vous une solution à la hauteur du préjudice subi.

Encore désolés pour cette situation.

L’équipe Pierre & Vacances

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Florent Soubeyran

il y a 3 Monate sur G_Google Google

1/5

Having been a regular here for several years, I notice in 2025 a deterioration in the service offered in this residence.

Apartment offered which does not correspond to the standard that we had experienced in previous years, for a relatively expensive price.

The disorganization of the staff is felt. Customer loyalty leaves something to be desired...

- Apartment only available in the early evening, we have to wait for hours at reception, without being given an explanation;

- Apartment with terrace access condemned, due to risk of falling due to a damaged guardrail;

- Unsatisfactory household;

- Small apartment, very cramped for 6 people, sleeping on a sofa for 2 people. We had never experienced this.

And to top it off, apartment with no view, because it faces north.

When you pay the same price as in previous years with this degraded level of service, it’s obviously irritating.

So we negotiate compensation to make things easier. We are being promised a serious commercial gesture.

Since then, we have been floundering, commitments are not kept by managers. We're still waiting.

It's really not serious.

Very disappointed with this experience. I don't recommend.

Bewertung 2025-04-28 10:13:00

Nous sommes vraiment désolés d'apprendre que votre séjour n'a pas été à la hauteur Florent, surtout après plusieurs années d’habitude avec nos services. Les désagréments que vous mentionnez sont inacceptables et nous comprenons parfaitement votre frustration.

Les points cités ne correspondent absolument pas à nos standards. De plus, la situation liée à l'engagement d'un geste commercial non respecté est, évidemment, inacceptable et nous vous présentons nos plus sincères excuses pour ce manque de réactivité.

Nous vous encourageons vivement à effectuer une réclamation via : https://contactariane.com/ afin que nous puissions examiner en détail chaque point de votre expérience et vous apporter une solution appropriée.

Votre fidélité est très importante pour nous, et nous espérons pouvoir regagner votre confiance lors de votre prochain séjour.

L'équipe Pierre et Vacances

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Anthony PIERRE

il y a 3 Monate sur G_Google Google

1/5

Extremely disappointed with our last experience at Pierre et Vacances Le Roselend in Les Arcs 1800.
Being regulars of the place (every year for around 5 years), we have never been received like this.
Arrived on Saturday around noon (excluding school holidays) as usual. The receptionists tell us that the apartments will be ready at 3 p.m., no problem, this is the usual organization. After 3 p.m., the staff continues to inform us that the 2 apartments will be “ready soon”. In the end, we had to wait until 6:45 p.m. for the first apartment and 7:15 p.m. for the second without having had clear communication about the delay, which had become unacceptable. Especially since we had a reservation in a restaurant in the resort for 7 p.m. and we arrived 30 minutes late due to handing over the keys to the 2nd apartment. The service has been impacted.

This was only the beginning, since upon discovering the apartments, the unpleasant surprises continued. One of the balconies was condemned for “risk of collapse”, we had not been informed of this and this had a strong impact on our entire stay. In addition, linen was missing and the cleaning had been done quickly and therefore somewhat sloppy.

During the week, we spoke with the staff and managers of Pierre et Vacances who committed to a commercial discount following these numerous inconveniences. In the end, as is often said, “the words fly away, the writings stay”. All oral commitments from a certain Maeva disappeared and we never had any commercial gesture following our departure. A great way to show regular customers the consideration the group has for them!..

Unfortunately, we do not intend to repeat our experience in this brand, although we thought until this year that we had found a pleasant place to spend the winter holidays. The location and services, as well as customer consideration, are in sharp decline.

Bewertung 2025-04-14 14:10:34

Nous sommes sincèrement désolés de lire votre retour et de constater à quel point votre dernière expérience au sein de notre résidence Le Roselend n’a pas été à la hauteur Anthony, d’autant plus en tant que clients fidèles depuis plusieurs années.

L’attente prolongée pour la remise des clés, le manque de communication ainsi que l'état des appartements à votre arrivée sont autant de points qui ne reflètent pas les standards de qualité que nous nous efforçons de maintenir. Nous comprenons parfaitement votre frustration, notamment au regard de votre réservation au restaurant, et nous tenons à vous présenter nos excuses les plus sincères.

Concernant les engagements évoqués sur place, nous regrettons profondément qu’ils n’aient pas été suivis d’effets concrets. Cela ne reflète pas la considération que nous souhaitons apporter à nos vacanciers, encore moins à nos habitués.

Nous vous invitons à faire une réclamation via : https://contactariane.com/ afin qu’une analyse plus approfondie puisse être effectuée et que le suivi promis soit revu dans les meilleures conditions.

Nous espérons de tout cœur pouvoir regagner votre confiance et vous revoir dans de meilleures conditions.

L’équipe Pierre & Vacances

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