We came from May 30 to June 2, 2023 and are delighted with our mini stay.
The establishment is very well located in the city center.
The staff is lovely and always available.
We will definitely be back
Old-fashioned rooms, very small. No insulation, temperature or sound level. The cleaning is done only very partially.
Ants all over the toilet and bathroom.
The bedding is far from good.
Dirty dishes that we had to rewash before using them.
Only positive point: the proximity to the center.
Indeed, remember to reserve the parking space, few places in the underground, and narrow places. Not easy either to get in and out, forced to get out of the car to beep each time.
In short, we won't be back.
Avis 2023-06-02 14:49:18
Nous sommes désolés de lire que votre séjour ne s'est pas déroulé pas comme vous l'auriez espéré.
Nos équipes sur place sont là pour vous aider et vous offrir toute l'aide dont vous pourriez avoir besoin. Rapprochez-vous d'elles en cas de besoin. Elles seront toujours ravies de vous aider à résoudre vos problèmes et à rendre votre séjour plus agréable.
Vos commentaires sont précieux pour nous et nous les prenons très au sérieux. Nous les transmettrons à nos équipes afin d'améliorer la qualité de nos services et de répondre au mieux à vos attentes.
Nous vous souhaitons une excellente journée.
L'équipe Pierre & Vacances
(Translated by Google)
We are sorry to read that your stay did not go as you would have hoped.
Our teams on site are there to help you and offer you all the help you may need. Approach them when needed. They will always be happy to help you solve your problems and make your stay more pleasant.
Your comments are valuable to us and we take them very seriously. We will pass them on to our teams in order to improve the quality of our services and best meet your expectations.
Very good location: between the station and the old port.
Noisy on weekdays due to work in front of Pierre et Vacances.
Neighbors not respectful of calm in the evening and at night.
Avis 2023-05-26 11:12:49
Merci d'avoir pris le temps de nous faire part de vos avis concernant votre récent séjour dans notre résidence.
Heureux de savoir que vous avez apprécié la situation géographique de notre établissement.
Cependant, nous sommes désolés d'apprendre que vous avez eu du mal à obtenir le calme et la tranquillité nécessaires pour un séjour agréable, suite aux travaux en face de notre résidence et aux voisins bruyants le soir et la nuit.
Nous sommes conscients de l'importance d'un séjour paisible pour nos clients et nous faisons tout notre possible pour réduire les nuisances sonores, y compris en travaillant avec les autorités locales pour régler les problèmes de bruit dans la région. Nous vous présentons nos excuses pour les désagréments que vous avez subis et nous espérons que cela ne vous empêchera pas de revenir chez nous dans l'avenir.
Belle journée et bientôt !
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for taking the time to share your thoughts with us regarding your recent stay at our residence.
Glad to know that you enjoyed the location of our establishment.
However, we are sorry to hear that you have had difficulty obtaining the peace and quiet necessary for a pleasant stay, following the works in front of our residence and the noisy neighbors in the evening and at night.
We are aware of the importance of a peaceful stay for our guests and we do all we can to reduce noise pollution, including working with local authorities to address noise issues in the area. We apologize for the inconvenience you have experienced and hope this will not prevent you from returning to us in the future.
Ideally located, 500m from the station and the same from the port. Do not forget to reserve the underground car park which belongs to pierre et vacances by telephone and which is at an additional cost.
We are very disappointed with our stay here which does not at all reflect the image we had of a Pierre & Vacances… On our arrival we had to make our beds (which bothers us for a 3-star residence), we also play a game of life-size Tetris with our 7-month-old baby's travel cot. After taking our showers and walking barefoot in the room, we noticed that the floor was not clean, we had to go back to the shower because our feet were black with dirt…
The bed squeaks a lot when someone turns over, the mattress and pillows are not very comfortable, the towels are very thin and rough.
Parking is available (11euros per night), however there is little space (remember to book in advance by calling).
Despite everything, the reception staff are friendly, the place is rather quiet and the location allows you to go to the city center in a few minutes on foot.
We left a night early though, thinking "what's the point of just staying here to sleep?" ".
Avis 2023-05-22 14:36:24
Nous sommes attristés de lire que votre séjour ne s'est pas déroulé comme vous l'espériez, Alison.
La prestation lit fait est une prestation payante. Elle est mentionnée sur notre site internet dans la rubrique "Options payantes pour votre séjour".
Nos équipes sur place sont là pour vous assister en cas de besoin. Nous vous encourageons à vous rapprocher d'elles dans ce genre de situation, car elles seront toujours ravies de vous aider.
Vos retours ont été pris en compte avec une grande considération. Nous les transmettrons à nos équipes afin de travailler sur l'amélioration de la qualité de nos services et prestations.
Nous espérons vous revoir bientôt.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
We are saddened to read that your stay did not go as you expected, Alison.
The bed made service is a paid service. It is mentioned on our website in the section "Paying options for your stay".
Our on-site teams are there to assist you if needed. We encourage you to approach them in this kind of situation, as they will always be happy to help you.
Your feedback has been taken into account with great consideration. We will pass them on to our teams in order to work on improving the quality of our services and services.
CORINNE CAILLET
il y a 6 jours sur
Google
We came from May 30 to June 2, 2023 and are delighted with our mini stay.
The establishment is very well located in the city center.
The staff is lovely and always available.
We will definitely be back
Kie L.D.
il y a 1 semaine sur
Google
Old-fashioned rooms, very small. No insulation, temperature or sound level. The cleaning is done only very partially.
Ants all over the toilet and bathroom.
The bedding is far from good.
Dirty dishes that we had to rewash before using them.
Only positive point: the proximity to the center.
Indeed, remember to reserve the parking space, few places in the underground, and narrow places. Not easy either to get in and out, forced to get out of the car to beep each time.
In short, we won't be back.
Nous sommes désolés de lire que votre séjour ne s'est pas déroulé pas comme vous l'auriez espéré.
Nos équipes sur place sont là pour vous aider et vous offrir toute l'aide dont vous pourriez avoir besoin. Rapprochez-vous d'elles en cas de besoin. Elles seront toujours ravies de vous aider à résoudre vos problèmes et à rendre votre séjour plus agréable.
Vos commentaires sont précieux pour nous et nous les prenons très au sérieux. Nous les transmettrons à nos équipes afin d'améliorer la qualité de nos services et de répondre au mieux à vos attentes.
Nous vous souhaitons une excellente journée.
L'équipe Pierre & Vacances
(Translated by Google)
We are sorry to read that your stay did not go as you would have hoped.
Our teams on site are there to help you and offer you all the help you may need. Approach them when needed. They will always be happy to help you solve your problems and make your stay more pleasant.
Your comments are valuable to us and we take them very seriously. We will pass them on to our teams in order to improve the quality of our services and best meet your expectations.
We wish you a great day.
The Pierre & Vacances team
Sandra G.
il y a 1 semaine sur
Google
Very good location: between the station and the old port.
Noisy on weekdays due to work in front of Pierre et Vacances.
Neighbors not respectful of calm in the evening and at night.
Merci d'avoir pris le temps de nous faire part de vos avis concernant votre récent séjour dans notre résidence.
Heureux de savoir que vous avez apprécié la situation géographique de notre établissement.
Cependant, nous sommes désolés d'apprendre que vous avez eu du mal à obtenir le calme et la tranquillité nécessaires pour un séjour agréable, suite aux travaux en face de notre résidence et aux voisins bruyants le soir et la nuit.
Nous sommes conscients de l'importance d'un séjour paisible pour nos clients et nous faisons tout notre possible pour réduire les nuisances sonores, y compris en travaillant avec les autorités locales pour régler les problèmes de bruit dans la région. Nous vous présentons nos excuses pour les désagréments que vous avez subis et nous espérons que cela ne vous empêchera pas de revenir chez nous dans l'avenir.
Belle journée et bientôt !
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for taking the time to share your thoughts with us regarding your recent stay at our residence.
Glad to know that you enjoyed the location of our establishment.
However, we are sorry to hear that you have had difficulty obtaining the peace and quiet necessary for a pleasant stay, following the works in front of our residence and the noisy neighbors in the evening and at night.
We are aware of the importance of a peaceful stay for our guests and we do all we can to reduce noise pollution, including working with local authorities to address noise issues in the area. We apologize for the inconvenience you have experienced and hope this will not prevent you from returning to us in the future.
Have a nice day and see you soon!
The Pierre & Vacances team
Tef Mi
il y a 2 semaines sur
Google
Ideally located, 500m from the station and the same from the port. Do not forget to reserve the underground car park which belongs to pierre et vacances by telephone and which is at an additional cost.
Alison Labrousse
il y a 3 semaines sur
Google
We are very disappointed with our stay here which does not at all reflect the image we had of a Pierre & Vacances… On our arrival we had to make our beds (which bothers us for a 3-star residence), we also play a game of life-size Tetris with our 7-month-old baby's travel cot. After taking our showers and walking barefoot in the room, we noticed that the floor was not clean, we had to go back to the shower because our feet were black with dirt…
The bed squeaks a lot when someone turns over, the mattress and pillows are not very comfortable, the towels are very thin and rough.
Parking is available (11euros per night), however there is little space (remember to book in advance by calling).
Despite everything, the reception staff are friendly, the place is rather quiet and the location allows you to go to the city center in a few minutes on foot.
We left a night early though, thinking "what's the point of just staying here to sleep?" ".
Nous sommes attristés de lire que votre séjour ne s'est pas déroulé comme vous l'espériez, Alison.
La prestation lit fait est une prestation payante. Elle est mentionnée sur notre site internet dans la rubrique "Options payantes pour votre séjour".
Nos équipes sur place sont là pour vous assister en cas de besoin. Nous vous encourageons à vous rapprocher d'elles dans ce genre de situation, car elles seront toujours ravies de vous aider.
Vos retours ont été pris en compte avec une grande considération. Nous les transmettrons à nos équipes afin de travailler sur l'amélioration de la qualité de nos services et prestations.
Nous espérons vous revoir bientôt.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
We are saddened to read that your stay did not go as you expected, Alison.
The bed made service is a paid service. It is mentioned on our website in the section "Paying options for your stay".
Our on-site teams are there to assist you if needed. We encourage you to approach them in this kind of situation, as they will always be happy to help you.
Your feedback has been taken into account with great consideration. We will pass them on to our teams in order to work on improving the quality of our services and services.
We hope to see you soon.
Good day,
The Pierre & Vacances team