L'avis de nos voyageurs Terrazas Costa del Sol

3.8

Bien

2324 avis

39.1 %

28.7 %

15.1 %

6.1 %

11.0 %

Natalia Lebrero Benítez

il y a 6 jours sur G_Google Google

1/5

Bad experience. They assigned us a room that was already occupied. We went inside with all the belongings of other guests. It took them an hour and a half to assign us another one. The air conditioning didn't work, and the rooms had no water.
We asked reception to let us check out a little later to make up for the three hours we lost upon arrival, but they didn't give us that option either. A barrage of complaint forms and never returning—that was the solution.

Lola Amaya gonzalez

il y a 1 semaine sur G_Google Google

1/5

Total lack of control, from the moment you make your reservation to the moment you arrive and check in at the front desk. I'm really unhappy.

Jacob Mariscal

il y a 1 semaine sur G_Google Google

5/5

It was an unforgettable experience, the service was quite good and everything was very clean. The area is spectacular and the beaches are some of the best I've ever visited. I recommend this resort for your vacation.

Avis 2025-06-04 12:12:18

Apreciado Jacob,

Mil gracias por tan excelentes comentarios.

Nos llena de satisfacción que haya valorado positivamente nuestras instalaciones impecables y la atención personalizada de nuestro equipo.

La ubicación privilegiada de nuestro complejo, con vistas al Peñón de Gibraltar y el acceso a las magníficas playas de la Costa del Sol, realmente ofrece una experiencia única para nuestros huéspedes.

Esperamos tener el placer de recibirle nuevamente en su próxima visita.

Saludos cordiales,

Mariaa Silva

il y a 1 semaine sur G_Google Google

2/5

I paid a good price for a room with a sea view, and I received an apartment that was just another hallway. Horrible!! ?? I asked to change the room and the staff didn't make an effort to please the customer. They wanted to charge more. We are very dissatisfied!
The apartments are not worth the money we paid.
The first time they gave us a good apartment, the second time we were given a ?⭐️ apartment

Avis 2025-06-06 13:11:33

Estimada Maria,
agradecemos o tempo dispensado a partilhar a sua experiência.

Foi com grande satisfação que contámos com a sua visita, logo lamentamos o seu feedback — notando que não corresponde à opinião habitual dos nossos hóspedes.

Procuramos assegurar a melhor experiência possível, baseada na qualidade e variedade, e a nossa equipa esforça-se diariamente para prestar um bom serviço. De qualquer forma, esclarecemos que no momento da reserva os hóspedes podem escolher um apartamento com ou sem vista para o mar. Neste caso, particular foi reservada uma acomodação sem vista.

Estamos disponíveis para qualquer esclarecimento adicional.
Atenciosamente,

E.Ecija, General Manager

Jorge Moreno

il y a 1 semaine sur G_Google Google

2/5

Impossible to be in the adult pool...
Screaming children jumping around.
You call reception and it's like nothing...
I don't know why there's a children's pool.

Avis 2025-06-02 14:12:34

Estimado Jorge,

Le agradecemos que haya compartido sus impresiones con nosotros.

Tomamos nota de sus observaciones respecto al ambiente en la piscina para adultos. Aunque el parque acuático está muy activo y pensado para todas las edades, comprendemos que en ocasiones pueda no coincidir con las expectativas de tranquilidad que algunos huéspedes buscan.

Nuestro equipo de recepción está siempre a disposición para asistir, y estaremos atentos a mantener un entorno agradable para todos nuestros visitantes.

Esperamos tener la oportunidad de recibirle nuevamente para brindarle una experiencia más satisfactoria.

Saludos cordiales,

E.Ecija, General Manager