Name: Residentie Mallorca Portofino
Brand: Pierre & Vacances
Price: 208 EUR
Availability: InStock
Rating: 4.2 (1136 reviews)

Klantenbeoordelingen Mallorca Portofino

4.2

Zeer goed

1136 beoordelingen

56.9 %

22.2 %

9.8 %

4.5 %

6.7 %

dalise rodriguez

il y a 5 dagen sur G_Google Google

5/5

Very kind, thank you very much for the stay

Beoordeling 2025-07-25 17:14:10

Estimado Dalise,

Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Mallorca Portofino.

Nos complace enormemente saber que su estancia en Pierre & Vacances Mallorca Portofino ha sido tan satisfactoria.

Nos llena de satisfacción que destaque la amabilidad de nuestro equipo, ya que nos esforzamos cada día por ofrecer un servicio cercano y profesional a todos nuestros huéspedes.

Esperamos volver a recibirle en el futuro.
Un saludo,

General Manager

Marcos Gonçalves

il y a 5 dagen sur G_Google Google

5/5

Very well located and good atmosphere!

Beoordeling 2025-07-25 13:13:48

Caro Hóspede,
agradecemos o seu simpático comentário.

É muito gratificante saber que sua estadia no Pierre & Vacances Mallorca Portofino foi tão agradável.

Ficamos extremamente satisfeitos em saber que você apreciou nossa privilegiada localização, a poucos passos da praia de Santa Ponsa, bem como o ambiente acolhedor que cultivamos com tanto carinho para nossos hóspedes.

Esperamos recebê-lo novamente no futuro.
Cumprimentos,

General Manager

mar Verde

il y a 5 dagen sur G_Google Google

5/5

Good conditions

Beoordeling 2025-07-25 13:13:47

Estimado/a Huésped,
Le agradecemos que haya compartido su experiencia con nosotros.

Nos complace enormemente saber que encontró nuestras instalaciones en buenas condiciones durante su estancia.

Esperamos que haya tenido la oportunidad de disfrutar de nuestra privilegiada ubicación a tan solo 50 metros de la hermosa playa de Santa Ponsa durante su visita.

Esperamos tener el placer de recibirle nuevamente en un futuro cercano.
Un cordial saludo,

General Manager

Maria camila Uribe

il y a 5 dagen sur G_Google Google

5/5

Great location, close to the beach. The room was clean and comfortable. It had an ocean view and was very quiet. There were cooking facilities and a small refrigerator.

The only thing is that they need to improve the elevators, as they're old and slow, and there are a lot of people. The pool is small but nice, and there are two of them.

Beoordeling 2025-07-25 12:13:31

Querida Huésped,
Ha sido un verdadero placer haber contado con su confianza y haber podido alojarle en nuestras instalaciones.

Nos complace enormemente saber que ha disfrutado de su estancia en Pierre & Vacances Mallorca Portofino.

Valoramos especialmente sus comentarios sobre la comodidad y limpieza de su apartamento. El ambiente tranquilo y las facilidades de cocina contribuyen a crear un espacio acogedor para nuestros huéspedes.

Sin embargo, lamentamos las molestias que experimentó durante su estancia. Nuestro equipo está siempre disponible para atender cualquier situación que pueda surgir durante su visita.

Finalmente, nos alegra que haya apreciado nuestra privilegiada ubicación cerca del mar, con esas magníficas vistas que tanto caracterizan a nuestro establecimiento.

Esperamos volver a hospedarle en nuestras instalaciones.

Atentamente,

General Manager

Sébastien Kurezoba

il y a 6 dagen sur G_Google Google

1/5

Despite several visits to reception to report the indecent behavior of certain vacationers in your residence, the problems continue. We can't fall asleep before midnight or 1 a.m., waiting for the partygoers to leave to continue the party they started in their apartments elsewhere.
They come and go, slamming the door all evening long, playing music, getting drunk, and smoking marijuana.
Then, when we're lucky enough to sleep, we're jolted awake when they come home from the party and end the party back in their apartments, shouting and listening to music at either 5 a.m. or 6 a.m....hopefully 7 a.m. It's unacceptable to condone this kind of behavior.
Or, in your description on the residence's official website, mention that it is frequented by vacationers whose behavior you accept. But don't mention that it's an ideal pied-à-terre for the whole family. That's completely false. We're not enjoying our vacation as we should be. We're suffering through it. We sleep with earplugs that don't even cover the unbearable noise coming from the other apartments.
One of your receptionists even blamed us for deciding to come to this part of the island, telling us, I quote: "If you wanted peace and quiet, you should have gone to the north of the island."
I've since read the various reviews of this residence and realized that this problem is experienced by many families like mine during the summer.
You rely on them as your clientele for the rest of the year, but during July and August, you don't respect them by letting such individuals cause a commotion in the residence. They're the ones who ruin my vacation, but I hold you responsible. I expected much better from the Pierre et Vacances company, which for me presented the image of professionalism in terms of accommodation and vacations, but we are far from that...

Beoordeling 2025-07-25 09:13:17

Cher Monsieur,
Merci d'avoir pris le temps de rédiger ce commentaire.

Nous sommes sincèrement désolés que votre séjour n'ait pas répondu à vos attentes en matière de tranquillité.
La qualité du repos de nos hôtes est une priorité absolue, et nous déplorons que les nuisances mentionnées aient entaché votre expérience.

Notre équipe de réception disponible 24h/24 reste à l'écoute permanente des demandes pour intervenir rapidement sur les situations signalées. Les comportements inappropriés font l'objet d'une attention particulière et d'un dialogue systématique avec les personnes concernées.

Concernant les équipements familiaux, nous maintenons notre engagement à offrir un cadre adapté aux séjours en famille tout au long de l'année. Les périodes estivales nécessitent une vigilance accrue que nous nous attachons à renforcer continuellement.

Nous espérons vous revoir prochainement pour un séjour parfaitement réussi.
Bien à vous,

General Manager