Residentie Mallorca Cecilia
€ 124
2 nachten van 18/05 tot 20/05

Klantenbeoordelingen Mallorca Cecilia

4.1

Zeer goed

455 beoordelingen

5

46.2 %

4

28.6 %

3

14.9 %

2

5.9 %

1

4.4 %

Nico Prd

il y a 1 week sur Google

3/5
Very good value for money
For 60 euros per night it's very good
But big soundproofing problems

We were on the top floor when the neighbors are calm it's okay but if a child screams in the morning or people when they walk are elephants it can quickly become hell.

I recommend the boulquiess
Otherwise the accommodation is very good, the beds a little hard but that's what we like, it's okay.

As for the reception, very friendly, good advice and I asked to change the pillow because it was too thick without any worries!

For the swimming pool, very clean, although deep everywhere!

Enjoy your stay :)

Tia Martine

il y a 1 week sur Google

2/5
We are a group of 8, including 3 small children. The hotel is very nice, we live in an apartment on the first floor and it smells absolutely terrible from the drain. They have tried to fix it but there is not much improvement.

It says on the hotel's website that it costs €43 a week for a "baby package", which includes a chair, bed, etc. for the baby. When we go to reception to ask about a bed and chair, we are told that this costs 40 euros per day for each of the things.

There is a pool at the hotel, where we are not allowed to move the sunbeds to follow the sun. Swimming rings or other toys are not allowed in/near the pool. Although the photos show children playing in and by the pool. It is not allowed to dive lightly with swimming goggles in the pool.
If we splash a little when we bathe, we get scolded by the lifeguard. Although we do not disturb the others around us. So we have to sit completely still. This was supposed to be an adult hotel, it is not suitable for children at all. Incredibly boring. We take everyone around us into account, making sure that the children don't splash on others.

No bathrooms, neither us nor those around us. Because there are such strict rules at the pool.

It says that there is a restaurant at the hotel, but this is not open when we are here, and it is not possible to get food here.

We had been looking forward to a cozy holiday with the children. Incredibly disappointing.

Will not recommend this hotel further.

Paco Mutante

il y a 2 weken sur Google

1/5
A horrible experience, everything was bad, noisy rooms all day and night listening to doors slam, screams, people running through the premises at 5 in the morning, misleading location on the website, one thing appears and then another, rude staff treated us with contempt, the bathroom was unbearably stinky and when they came to fix it we were already leaving, there were dirty things in the kitchen and everything was old, we had never been in a place where everything was bad, we didn't enjoy it and we just wanted to get out of there. They scammed us
Beoordeling 2024-05-09 16:50:34

(Translated by Google) Dear Paco,
We would like to thank you for staying at our Pierre & Vacances Mallorca Cecilia apartments and for passing on your feedback.

We are very sorry to read about the inconveniences you mention regarding noise and location; We always try to offer a calm environment and clear communication about the location of our facilities.

It is especially concerning to learn your perception of the courtesy of our staff; Our goal is to treat all guests with the utmost respect and kindness. Regarding the condition of the room, we strive to present accommodations in perfect condition, and it is a shame that this was not your experience. We understand that comfort and cleanliness are essential for a pleasant stay.

Feedback from our guests is of great importance and we use it to continually review and improve our processes and services.

Greetings

Catherine C., CEO

(Original)
Estimado Paco,
Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Mallorca Cecilia y por trasladarnos su feedback.

Lamentamos mucho leer sobre los inconvenientes que menciona respecto al ruido y la ubicación; siempre procuramos ofrecer un ambiente tranquilo y una comunicación clara sobre la localización de nuestras instalaciones.

Es especialmente preocupante conocer su percepción sobre la cortesía de nuestro personal; nuestra meta es tratar a todos los huéspedes con el máximo respeto y amabilidad. En cuanto al estado de la habitación, nos esforzamos por presentar alojamientos en perfectas condiciones, y es una pena que no haya sido su experiencia. Entendemos que el confort y la limpieza son fundamentales para una estancia agradable.

Los comentarios de nuestros huéspedes son de gran importancia y los utilizamos para revisar y mejorar continuamente nuestros procesos y servicios.

Saludos

Catherine C., Directora general

Jey Ah

il y a 2 weken sur Google

4/5
April 22
We rented a small apartment for 1 week. Pleasantly surprised by the layout of the apartment which remains very practical overall.
The 2 downsides:
1) the soundproofing was very disturbing, we were on the ground floor, the neighbors above were probably moving the furniture from 9 p.m. to 11 p.m./midnight, forced to bang on the ceiling but without much success.
2) humidity: the sofa was even damp, fungus on the walls of the room.

Apart from that, it is a rather pleasant residence, very well located and close to Cala Marçal (beach with several small restaurants, a souvenir shop, deckchair rental, bar on the beach)
Iron available at reception for a €10 deposit. Laundry at €4 per washing machine (products included) and €3 per dryer.
Loan of ball, ping pong racket against deposit too.
We have good memories of it.
Just be careful of your cars because forcing doors with screwdrivers is commonplace there, never leave personal business inside, victim's word.
Beoordeling 2024-05-09 16:50:32

(Translated by Google) Dear Jey,
We thank you for taking the care to write this review following your stay at Pierre & Vacances Mallorca Cecilia.

We are delighted that you found the layout of the apartment practical and that the amenities of our residence contributed to a pleasant stay. The proximity to Cala Marçal and the services available on site such as laundry and equipment loan are indeed assets that our customers generally appreciate.

However, we sincerely regret that the soundproofing may have affected your comfort. We recognize the importance of a peaceful environment and will look at ways to improve this. Likewise, regarding the humidity mentioned, please know that our team is dedicated to providing quality accommodation and we will take the necessary measures to resolve this issue. Regarding vehicle safety, we remind our customers to be vigilant and not leave personal items in their car, despite our location in a generally peaceful area.

We are happy, despite everything, that you have had good memories of your stay with us and that the location of our residence met your expectations. Your satisfaction remains our priority and we hope to welcome you again to offer you an experience that fully reflects the standards of Pierre & Vacances Mallorca Cecilia.

Looking forward to welcoming you again,


Catherine C., General Director

(Original)
Cher Jey,
Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Mallorca Cecilia.

Nous sommes ravis que vous ayez trouvé l'agencement de l'appartement pratique et que les commodités de notre résidence aient contribué à un séjour agréable. La proximité de la Cala Marçal et des services disponibles sur place comme la laverie et le prêt d'équipements sont en effet des atouts que nos clients apprécient généralement.

Cependant, nous regrettons sincèrement que l'insonorisation ait nui à votre confort. Nous sommes conscients de l'importance d'un environnement paisible et nous examinerons les moyens d'améliorer cet aspect. De même, pour ce qui est de l'humidité mentionnée, sachez que notre équipe est dévouée à offrir des hébergements de qualité et nous prendrons les mesures nécessaires pour résoudre ce problème. Concernant la sécurité des véhicules, nous rappelons à nos clients d'être vigilants et de ne pas laisser d'objets personnels dans leur voiture, malgré notre situation dans une zone généralement paisible.

Nous sommes heureux, malgré tout, que vous ayez gardé un bon souvenir de votre séjour parmi nous et que la situation de notre résidence ait répondu à vos attentes. Votre satisfaction reste notre priorité et nous espérons vous accueillir de nouveau pour vous offrir une expérience qui reflète pleinement les standards de Pierre & Vacances Mallorca Cecilia.

Au plaisir de vous recevoir à nouveau,


Catherine C., Directrice générale

Aurélie Caufourier

il y a 2 weken sur Google

4/5
Very nice home
accommodation corresponding to the photos except the view from our apartment the negative point
Beoordeling 2024-04-30 16:51:06

(Translated by Google) Dear Aurélie,
Thank you for your comment following your stay at Pierre & Vacances Mallorca Cecilia.

We are delighted to learn that your welcome met your expectations and that you found our team receptive and available.

However, we sincerely regret that the view from your apartment did not meet your expectations. At Pierre & Vacances Mallorca Cecilia, we strive to provide accommodation as described and we are sorry for this perceived discrepancy.

We are delighted that the general appearance of your accommodation corresponded to what was presented in the photos. This reflects our commitment to providing quality accommodations that meet the visual expectations of our customers.

We hope to have the pleasure of welcoming you again.

Best regard,


Catherine C., General Director

(Original)
Chère Aurélie,
Merci pour votre commentaire suite à votre séjour au Pierre & Vacances Mallorca Cecilia.

Nous sommes ravis d'apprendre que votre accueil a été à la hauteur de vos attentes et que vous avez trouvé notre équipe réceptive et disponible .

Cependant, nous regrettons sincèrement que la vue de votre appartement n'ait pas été conforme à vos espérances. Chez Pierre & Vacances Mallorca Cecilia, nous nous efforçons de fournir des logements fidèles aux descriptions proposées et nous sommes désolés pour cet écart perçu.

Nous sommes enchantés que l'aspect général de votre logement ait correspondu à ce qui était présenté en photos. Cela reflète notre engagement à offrir des hébergements de qualité qui répondent aux attentes visuelles de nos clients.

Nous espérons avoir le plaisir de vous accueillir à nouveau.

Sincères salutations,


Catherine C., Directrice générale

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