The service and the reception were not really there and difficulties in reaching the reception
Beoordeling 2023-05-10 14:27:50
Déçus que certaines prestations n’aient pas répondu totalement à vos attentes Claude.
Votre satisfaction nous est chère, soyez donc assuré que vos remarques nous seront extrêmement utiles dans notre démarche d’amélioration continue.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
Disappointed that some services did not fully meet your expectations Claude.
Your satisfaction is important to us, so rest assured that your comments will be extremely useful to us in our continuous improvement process.
Good day,
The Pierre & Vacances team
Noane Gillig
il y a
3 weken
sur Google
3/5
We are offered a sea view on the site and finally there are only buildings
Beoordeling 2023-05-05 19:09:16
Surpris par votre commentaire, nous vous invitons à nous contacter par message privé, sur nos réseaux sociaux, muni de votre numéro de réservation.
Merci et à très vite !
Bonne journée,
L'équipe Pierre & vacances.
(Translated by Google)
Surprised by your comment, we invite you to contact us by private message, on our social networks, with your reservation number.
Thanks and see you soon !
Good day,
The Pierre & Vacances team.
Tarik Aziz
il y a
4 weken
sur Google
1/5
Very disappointed as my 10 month old daughter was forced to sleep with street lamp lights at night and daylight during the day as the roller blind was broken, so I saw from the 1st night to find a solution, change room but apparently impossible because "it will only be necessary to contact the Maeva group..." something that I cannot understand, as a customer the manager or the director must solve this problem for me as soon as possible but that was not the case.
So we had a hard week and especially the little one who didn't sleep.
Regarding the property of the corridors, the elevator … I give 10/10.
Beoordeling 2023-05-03 09:50:23
Merci d'avoir pris le temps de nous faire part de votre ressenti Tarik.
Navrés de lire que vos échanges avec nos équipes sur place ne vous aient pas donné entière satisfaction.
Chez Pierre & Vacances, notre promesse est de vous offrir une expérience exceptionnelle et, soyez assuré que nous portons une attention particulière à chacune de vos remarques et restons attentifs lorsque nous ne répondons pas aux attentes de nos hôtes.
Vos retours nous permettent de nous améliorer continuellement. Ceux-ci ont bien été pris en compte et seront remontés auprès de nos équipes concernées.
En espérant que vous nous renouvellerez votre confiance lors d'un prochain séjour dans l'une de nos résidences !
Agréable journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for taking the time to share your feelings with us Tarik.
We are sorry to read that your discussions with our teams on site did not give you complete satisfaction.
At Pierre & Vacances, our promise is to offer you an exceptional experience and, rest assured that we pay particular attention to each of your comments and remain attentive when we do not meet the expectations of our guests.
Your feedback allows us to continually improve. These have been taken into account and will be reported to our teams concerned.
Hoping that you will renew your trust in us during your next stay in one of our residences!
Have a nice day and see you soon,
The Pierre & Vacances team
Mathieu CHAZEAU
il y a
1 maand
sur Google
4/5
Hello, I will try to be as objective as possible.
Really very well located in Menton, but the traffic is complicated by car to reach the residence.
Many traffic jams, to do 500m it takes 1/4h for example...
Very pleasant reception staff.
Housing (406 concerning us) in good condition and clean.
On the other hand, concerning the car park, it is less good because there is no signage to find one's way in the basement, in particular for the exit doors to stairs and elevators, it is not practical especially for those who like come to us for the first time we had to look, and the basements are dirty and lack a bit of lighting... and the exit code for the hinged door is difficult to find when you leave the premises by car .
This would be a point to improve.
Lifts are quite complicated, during the day there is a lot of waiting to get one, when it is not full... and you have to wait for the next one by calling it back. It must also be said that the residence seems very busy...it's a hassle.
Despite everything we were satisfied and we keep this address for our next visits to Menton.
A word of advice to holidaymakers, to get around, take the train if possible, the station is nearby.
Beoordeling 2023-05-05 17:48:58
Merci d'avoir partagé un avis, Mathieu !
Ravis d'apprendre que vous avez apprécié l'emplacement de notre résidence à Menton ainsi que la propreté et l'état de votre logement.
Nous sommes également heureux de savoir que notre équipe d'accueil était agréable et serviable. Cependant, nous sommes navrés d'apprendre que vous avez rencontré des problèmes avec notre parking ainsi que nos ascenseurs. Nous allons immédiatement transmettre votre retour d'expérience à notre équipe de direction pour qu'elle puisse prendre les mesures nécessaires afin d'améliorer nos services à l'avenir.
En attendant, nous sommes enchantés de savoir que vous avez passé un agréable séjour et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt chez Pierre & Vacances.
Belle journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thanks for sharing a review, Matthew!
Glad to hear that you appreciated the location of our residence in Menton as well as the cleanliness and condition of your accommodation.
We are also happy to know that our reception team was pleasant and helpful. However, we are sorry to hear that you have encountered problems with our parking lot as well as our elevators. We will immediately pass on your feedback to our management team so that they can take the necessary steps to improve our services in the future.
In the meantime, we are delighted to know that you had a pleasant stay and we hope to have the pleasure of welcoming you again very soon at Pierre & Vacances.
Beautiful day,
The Pierre & Vacances team.
sylvain perez
il y a
1 maand
sur Google
5/5
Super well located in menton close to all the shops I highly recommend
Beoordeling 2023-04-28 16:26:28
Merci pour votre commentaire et pour votre recommandation, Sylvain.
Ravis que vous ayez apprécié l'emplacement de notre résidence à Menton et que vous ayez été satisfait de nos services !
Nous espérons vous accueillir à nouveau bientôt dans l'une de nos résidences Pierre & Vacances.
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for your comment and for your recommendation, Sylvain.
We are delighted that you appreciated the location of our residence in Menton and that you were satisfied with our services!
We hope to welcome you again soon in one of our Pierre & Vacances residences.
claude YEN-PON
il y a 3 weken sur
Google
The service and the reception were not really there and difficulties in reaching the reception
Déçus que certaines prestations n’aient pas répondu totalement à vos attentes Claude.
Votre satisfaction nous est chère, soyez donc assuré que vos remarques nous seront extrêmement utiles dans notre démarche d’amélioration continue.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
Disappointed that some services did not fully meet your expectations Claude.
Your satisfaction is important to us, so rest assured that your comments will be extremely useful to us in our continuous improvement process.
Good day,
The Pierre & Vacances team
Noane Gillig
il y a 3 weken sur
Google
We are offered a sea view on the site and finally there are only buildings
Surpris par votre commentaire, nous vous invitons à nous contacter par message privé, sur nos réseaux sociaux, muni de votre numéro de réservation.
Merci et à très vite !
Bonne journée,
L'équipe Pierre & vacances.
(Translated by Google)
Surprised by your comment, we invite you to contact us by private message, on our social networks, with your reservation number.
Thanks and see you soon !
Good day,
The Pierre & Vacances team.
Tarik Aziz
il y a 4 weken sur
Google
Very disappointed as my 10 month old daughter was forced to sleep with street lamp lights at night and daylight during the day as the roller blind was broken, so I saw from the 1st night to find a solution, change room but apparently impossible because "it will only be necessary to contact the Maeva group..." something that I cannot understand, as a customer the manager or the director must solve this problem for me as soon as possible but that was not the case.
So we had a hard week and especially the little one who didn't sleep.
Regarding the property of the corridors, the elevator … I give 10/10.
Merci d'avoir pris le temps de nous faire part de votre ressenti Tarik.
Navrés de lire que vos échanges avec nos équipes sur place ne vous aient pas donné entière satisfaction.
Chez Pierre & Vacances, notre promesse est de vous offrir une expérience exceptionnelle et, soyez assuré que nous portons une attention particulière à chacune de vos remarques et restons attentifs lorsque nous ne répondons pas aux attentes de nos hôtes.
Vos retours nous permettent de nous améliorer continuellement. Ceux-ci ont bien été pris en compte et seront remontés auprès de nos équipes concernées.
En espérant que vous nous renouvellerez votre confiance lors d'un prochain séjour dans l'une de nos résidences !
Agréable journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for taking the time to share your feelings with us Tarik.
We are sorry to read that your discussions with our teams on site did not give you complete satisfaction.
At Pierre & Vacances, our promise is to offer you an exceptional experience and, rest assured that we pay particular attention to each of your comments and remain attentive when we do not meet the expectations of our guests.
Your feedback allows us to continually improve. These have been taken into account and will be reported to our teams concerned.
Hoping that you will renew your trust in us during your next stay in one of our residences!
Have a nice day and see you soon,
The Pierre & Vacances team
Mathieu CHAZEAU
il y a 1 maand sur
Google
Hello, I will try to be as objective as possible.
Really very well located in Menton, but the traffic is complicated by car to reach the residence.
Many traffic jams, to do 500m it takes 1/4h for example...
Very pleasant reception staff.
Housing (406 concerning us) in good condition and clean.
On the other hand, concerning the car park, it is less good because there is no signage to find one's way in the basement, in particular for the exit doors to stairs and elevators, it is not practical especially for those who like come to us for the first time we had to look, and the basements are dirty and lack a bit of lighting... and the exit code for the hinged door is difficult to find when you leave the premises by car .
This would be a point to improve.
Lifts are quite complicated, during the day there is a lot of waiting to get one, when it is not full... and you have to wait for the next one by calling it back. It must also be said that the residence seems very busy...it's a hassle.
Despite everything we were satisfied and we keep this address for our next visits to Menton.
A word of advice to holidaymakers, to get around, take the train if possible, the station is nearby.
Merci d'avoir partagé un avis, Mathieu !
Ravis d'apprendre que vous avez apprécié l'emplacement de notre résidence à Menton ainsi que la propreté et l'état de votre logement.
Nous sommes également heureux de savoir que notre équipe d'accueil était agréable et serviable. Cependant, nous sommes navrés d'apprendre que vous avez rencontré des problèmes avec notre parking ainsi que nos ascenseurs. Nous allons immédiatement transmettre votre retour d'expérience à notre équipe de direction pour qu'elle puisse prendre les mesures nécessaires afin d'améliorer nos services à l'avenir.
En attendant, nous sommes enchantés de savoir que vous avez passé un agréable séjour et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt chez Pierre & Vacances.
Belle journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thanks for sharing a review, Matthew!
Glad to hear that you appreciated the location of our residence in Menton as well as the cleanliness and condition of your accommodation.
We are also happy to know that our reception team was pleasant and helpful. However, we are sorry to hear that you have encountered problems with our parking lot as well as our elevators. We will immediately pass on your feedback to our management team so that they can take the necessary steps to improve our services in the future.
In the meantime, we are delighted to know that you had a pleasant stay and we hope to have the pleasure of welcoming you again very soon at Pierre & Vacances.
Beautiful day,
The Pierre & Vacances team.
sylvain perez
il y a 1 maand sur
Google
Super well located in menton close to all the shops I highly recommend
Merci pour votre commentaire et pour votre recommandation, Sylvain.
Ravis que vous ayez apprécié l'emplacement de notre résidence à Menton et que vous ayez été satisfait de nos services !
Nous espérons vous accueillir à nouveau bientôt dans l'une de nos résidences Pierre & Vacances.
Bonne journée,
L'équipe Pierre & Vacances.
(Translated by Google)
Thank you for your comment and for your recommendation, Sylvain.
We are delighted that you appreciated the location of our residence in Menton and that you were satisfied with our services!
We hope to welcome you again soon in one of our Pierre & Vacances residences.
Good day,
The Pierre & Vacances team.