Klantenbeoordelingen Bonavista de Bonmont

4.3

Zeer goed

2203 beoordelingen

34.9 %

18.7 %

5.2 %

1.8 %

2.3 %

NieuwsteOudsteHoogste beoordelingenMinder goede cijfers

Patricia Vela

Er is 2 dagen op G_Google Google

2/5

I stayed for 3 days and 2 nights. The aparthotel's location and accessibility are very good, close to everything, but unfortunately, there are some unexpected issues that could have been prevented and addressed, specifically the pool towels. There are no pool towels for guests; they can only be purchased. We made the reservation by phone, and no one informed us of this. When we went to reception to ask and try to get some towels, even offering a deposit, we found them inflexible: "No, no, no." "If you want towels, we'll sell them to you," they said, even though we were only staying for two nights. There is no room cleaning service; they told us it was only every four nights. At check-in, we were surprised to be asked for a €200 deposit or hold on our card for the stay, and at the end of our stay, "the cleaning lady will decide whether or not to refund it." That's exactly what they told us. The apartment had obvious defects: the shower gel dispenser was detached from the wall, the extractor fan was dirty, the shower screen was dirty, and the shower head was moldy. Breakfast and dinner were served in a very cramped space, making it difficult to enjoy the experience given the number of people using the facilities. Finally, there was no air conditioning during dinner. The only positive was the heated pool.

jose manuel aguilar castillo

Er is 5 dagen op G_Google Google

5/5

Everything was perfect, we chose the aparthotel option and it was very well equipped, the only downside was the mattresses which were a bit soft for my taste (to each their own) but otherwise everything was a 10/10.

Beoordeling 2026-06-17 20:13:35

Estimado José Manuel,
Queremos agradecerle el habernos elegido para pasar unos días en nuestro Resort.

Nos alegra saber que su experiencia en nuestro complejo fue tan positiva.

Es un placer comprobar que el apartamento cumplió con sus expectativas en cuanto a equipamiento y funcionalidad. Cada detalle está pensado para garantizar comodidad durante la estancia.

Dicho esto, lamentamos que algún aspecto relacionado con el descanso no se ajustara plenamente a sus preferencias personales.

Para terminar con algo positivo, valoramos especialmente su mención al conjunto de su vivencia, que refleja el compromiso de nuestro equipo con la excelencia.

Le animamos a regresar en un futuro próximo. Estaremos encantados de volver a darle la bienvenida.
Un saludo muy cordial,

Marc Mendes

Txell

Er is 5 dagen op G_Google Google

5/5

Incredible place with stunning views. Both the facilities and the apartments were well-maintained and clean. The food was very good and varied, and the bar prices were reasonable. The pool is heated, which is great, although it might be a bit small in high season. We went in June and it was perfect in terms of crowds. What I would highlight most is the friendliness of the staff, from the receptionists to the waiters. A family from Italy was visiting, and it was a wonderful experience. We had to drive to the beach, but if you want to stay there all day, you have everything you need. There was entertainment for children, although there weren't many kids. We will definitely return.

Beoordeling 2026-06-16 20:13:24

Estimado huésped,
Muchas gracias por visitarnos.

Es un placer saber que su experiencia en Pierre & Vacances Bonavista De Bonmont ha sido tan satisfactoria.

Destacamos su mención a nuestras instalaciones y apartamentos, mantenidos con esmero para garantizar su comodidad. La variedad gastronómica y las tarifas accesibles de nuestro bar reflejan nuestro compromiso con experiencias completas. La piscina climatizada, como bien indica, es ideal para disfrutar en temporadas como junio.

Dicho esto, comprendemos que la distancia a la playa y la capacidad limitada de ciertas zonas en alta temporada puedan suponer un inconveniente. Nuestra ubicación en una colina busca ofrecer tranquilidad y vistas excepcionales, priorizando un entorno relajado.

Nos enorgullece especialmente que el trato de nuestro equipo haya marcado diferencia en su estancia. La animación infantil y los servicios disponibles demuestran que cada detalle cuenta para crear recuerdos familiarespetables, como los que atesora con sus seres queridos de Italia.

Será un honor recibirles nuevamente en su próximo viaje.

Marc Mendes

nancy cazalla

Er is 6 dagen op G_Google Google

5/5

Special mention goes to Paco, the buffet manager, and the waitress whose name I can't recall (my apologies), she's Argentinian, and her excellent service. Another 10 goes to Blanca, the lifeguard, who was incredibly attentive. As soon as she saw me arrive at the pool, she came over to help me get in the water since I have a cast on my arm. She brought me a float to hold onto so it wouldn't get wet, and she even helped me with my bag. It's truly a pleasure to find such competent people. Thank you for your kindness.

The only downside I would mention is that the double beds are a bit small, but comfortable. Otherwise, a perfect apartment.

Beoordeling 2026-06-16 09:11:46

Estimada Nancy,
Muchas gracias por su magnífica valoración tras su paso por nuestro Pierre & Vacances Bonavista De Bonmont.

Es un verdadero placer saber que su estancia en nuestro complejo le resultó tan satisfactoria.

Nos alegra enormemente que el trato recibido por parte de nuestro equipo, tanto en el restaurante como en la zona de piscina, le hiciera sentirse bien atendida y cómoda en todo momento. Recibir comentarios tan positivos sobre la atención personalizada que ofrece nuestro personal es una gran motivación para seguir trabajando con entusiasmo.

Nos complace saber que la comodidad del apartamento y las facilidades a su alcance contribuyeron a que se sintiese como en casa durante su visita.

Sería sumamente grato recibirla nuevamente en otra ocasión.
Un saludo muy afectuoso,

Marc Mendes

Blanca Salgado

Er is 1 week op G_Google Google

5/5

Response to the girl who was stung by two wasps.

With the pool full, she mentioned that she was stung by two wasps when she went to the bathroom. She was told that a report would be filed with maintenance and that she should go to the bar to ask for ice, as there was nothing more we could do. At no point was she spoken to rudely or disrespectfully.