A opinião dos nossos viajantes Hotel El Puerto

3,8

Com base em 3725 avaliação

40.0 %

29.1 %

15.3 %

6.4 %

9.2 %

Filipe Canena

Há 1 mês sobre G_Google

5 / 5

Excedeu as expectativas. Boa relação qualidade preço.

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José Luis Moreno

Há 3 dias sobre G_Google Google

3/5

A bit bigger, I'd say. But oh well. Beachfront and with good facilities, but it needs a renovation. Three stars is fine.

Avaliações 2026-10-17 09:10:20

Estimado Sr. Moreno,
Muchas gracias por su reseña acerca de su estancia en nuestro hotel.

Nos complace que haya disfrutado de nuestra privilegiada situación frente al mar y de las instalaciones que ofrecemos.

Dicho esto, lamentamos sinceramente que algunos aspectos de su estancia no estuvieran a la altura de sus expectativas. Nuestro establecimiento se somete periódicamente a mejoras y, de hecho, estamos llevando a cabo una renovación de la fachada hasta diciembre de este año, procurando siempre minimizar las molestias.

Finalmente, valoramos su opinión sobre nuestra categoría de tres estrellas, que refleja el nivel de servicios que ponemos a disposición de nuestros huéspedes.

Esperamos poder volver a recibirle pronto para que pueda tener una mejor experiencia con nosotros y quedamos a su disposición.
Atentamente,

José Luis Saíz, Director General / Gerente General

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david hernando

Há 3 dias sobre G_Google Google

2/5

Room with a bad smell, the door didn't close properly and there was dirt in common areas.

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Gino Duchesne

Há 5 dias sobre G_Google Google

5/5

What more can be said, on the water's edge?

Avaliações 2026-10-14 20:10:07

Cher Monsieur Duchesne,
Nous vous remercions pour ce commentaire très encourageant.

Nous sommes heureux que vous ayez passé un formidable séjour.

De plus, c'est une joie de savoir que notre emplacement à seulement 30 mètres de la plage, avec un accès direct à la promenade maritime et à toutes les commodités du centre-ville, vous a séduit.

Au plaisir de vous revoir parmi nous,

José Luis Saíz
Director General / General Manager

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Moni B.

Há 2 semanas sobre G_Google Google

5/5

I don't understand the negative reviews. I was pleasantly surprised when I arrived; the staff was very friendly. Of course, if you're not friendly yourself, you can't expect it from others.

People who don't want to be disturbed just need to hang a "Do Not Disturb" sign on their door, and then the cleaning staff won't bother them. ? The entire staff—reception, restaurant, cleaning staff—was incredibly friendly. ? Breakfast was superb, with a great selection. I don't know what some people eat at home if they can't find anything they like here.

The room was great. Some people say it's small, but I know that when I book a 15 sq m room. It was brilliantly designed with a bathroom, walk-in shower, large bed, refrigerator, and kettle. Two bottles of water, coffee, tea, and milk were provided as a welcome gift. The bed was fantastic, and there were plenty of pillows in the closet—great!

Fantastic for a 3-star hotel; you don't always find that in higher-star hotels.

The room was beautifully renovated, with a great layout. The wardrobe had plenty of hangers, and there were storage compartments throughout the room. Excellent. Very clean; I was pleasantly surprised after what I had read beforehand.

The room was brilliantly designed with a bathroom, walk-in shower, large bed, refrigerator, and kettle. Two bottles of water, coffee, tea, and milk were provided as a welcome gift.

The bed was fantastic, and there were plenty of pillows in the closet—perfect!

Fantastic for a 3-star hotel; you don't always find that in higher-star hotels.

The room was beautifully renovated, and the layout was excellent. The closet had plenty of hangers, and there were storage compartments throughout the room. Excellent. It was very clean; I was pleasantly surprised after what I had read beforehand.

The only noise was when guests came back and, instead of talking in their rooms, argued in the hallway; the hotel can't be held responsible for that. You can hardly hear anything from outside, and with the balcony door closed, it's absolutely quiet.

I've stayed in a 4-star hotel here before, and it wasn't as good. If I come back, I'll only book this hotel. Thank you for the wonderful and pleasant stay. Keep up the good work!

Best regards, Moni

Avaliações 2026-10-01 13:22:14

Liebe Moni, Vielen Dank für die Bewertung und die Kommentare zu unserem Hotel.

Es freut uns sehr, dass Sie unser gesamtes Team an der Rezeption, im Restaurant und bei der Zimmerreinigung als so freundlich erlebt haben.

Dass Ihnen unser Frühstück mit seiner großen Auswahl besonders zugesagt hat, freut uns ebenso wie Ihr Lob für die durchdachte Gestaltung Ihres Zimmers, das bequeme Bett und die Ausstattung. Auch über Ihre positive Erwähnung der Begrüßungsaufmerksamkeiten mit Wasser, Kaffee, Tee und Milch haben wir uns sehr gefreut.

Besonders schön ist es zu lesen, dass Sie Ihr Zimmer als sehr sauber und ruhig empfunden haben und von Ihrem Aufenthalt trotz der zuvor gelesenen Bewertungen positiv überrascht waren. Vielen Dank für Ihre ausführliche Rückmeldung und die wertschätzenden Worte zu unserem Haus.

Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu können.
Mit besten Grüßen

José Luis Saíz
Director General / General Manager

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