Klantenbeoordelingen Les Fermes du Soleil

4.4

Zeer goed

320 beoordelingen

59.4 %

30.6 %

5.3 %

1.9 %

2.8 %

Henriette Van Drongelen

il y a 2 jaren sur G_Google Google

5/5

Al meedere jaren ons stekkie voor een heerlijke wintersport vacantie. Aardig personeel, mooie apartementen. Klein min puntje alleen franstalige zenders.

Beoordeling 2022-02-22 15:14:12

(Translated by Google) Hello Henriette Van Drongelen,

Thank you for your comment, we are happy to read that your stay in our park went well.
Your feedback is very important to improve the quality of our services. You can be assured that your message will be passed on to the relevant teams.

We look forward to seeing you again in our parks!

Yours sincerely,

The Pierre & Vacances team

(Original)
Hallo Henriette Van Drongelen,

Dank u voor uw opmerking, we zijn blij te lezen dat uw verblijf in ons park goed is verlopen.
Uw feedback is erg belangrijk om de kwaliteit van onze diensten te verbeteren. U kunt er zeker van zijn dat uw bericht zal worden doorgegeven aan de betrokken teams.

We kijken ernaar uit om u weer te zien in onze parken!

Met vriendelijke groet,

Het Pierre & Vacances team

Robert van de Werken

il y a 7 jaren sur G_Google Google

3/5

Prima locatie, vlakbij centrum. Met skibus paar minuten naar de piste.Bij aankomst te weinig plaats om je auto bij de receptie te parkeren. Vervolgens maar zien waar je je auto kwijt kan voor de rest van de week. (Parkeerplaats in de kelders zijn tegen betaling beschikbaar en aan te raden, echter met een auto hoger dan 1.90 kom je er niet in) Appartementen zijn compleet. Schoonmaak kan beter! Stuk of wat flesjes bier van de vorige huurders in een kastje waren een aangename verrassing, maar dat halve brood aan kruimels in de uitklapbare tafel was voor mij niet nodig. Verder zijn de appartementen echt te klein voor 4 volwassenen en een baby!

Rik Grooten

il y a 7 jaren sur G_Google Google

4/5

Mooie kamers en leuke extra's als een zwembad en een gym. Wifi is niet goed voor mensen uit de 21ste eeuw.

jb roussel

il y a 2 weken sur G_Google Google

2/5

We were at apartment A423

We were 2 couples with 3 children

We asked for an additional mattress to put on the mezzanine to avoid having a child sleeping in the living room. Mattress got quickly

What can we say about this non-Japanese staircase for 6 year old children which is not at all suitable?
Decoration identical to the opening 17 years ago, nothing has changed, it's scary.
Table for 6 absolutely not suitable, dresser which is in the apartment but which makes no sense, poorly thought out layout. And the icing on the cake: toilets that stink of urine. The joints are non-existent between the floor and the wall, so the piss from all the customers ends up behind the wall and it stinks!! Traces on the walls, it's disgusting.
The joints are full of mold in the bathroom!
We took a parking space. There are clean and dirty laundry stored there, there are several emergency units in this garage that do not work.
Holes in the walls, dirt absolutely do not reflect a premium.
At the swimming pool, tiles are peeling off. Spikes protrude from the wood, it’s dangerous. Few deckchairs given the number of customers. Jacuzzi prohibits at least 16 years old but invaded by children. No control. No essential oils in the hammam throughout the stay. The saunas are very degraded and the wood is falling into disrepair. No access control for children under sixteen years present. Illegible display, but what is Madame Rateaux doing???
Being a veteran of stone and vacation and knowing the policy of deleting @ so as not to receive the satisfaction questionnaire, this is the reason why I put a notice here. Despite my reminder at reception.

Beoordeling 2024-04-23 10:56:12

(Translated by Google) We are deeply sorry to learn of the problems you encountered during your stay. What you describe in no way reflects the experience we strive to provide at Pierre & Vacances, and we thank you for taking the time to share your concerns with us.

Concerning the Pierre & Vacances Les Fermes du Soleil residence, it offers a peaceful setting as well as a full range of services to make your stay most pleasant. We are very sorry that you were not able to fully enjoy these aspects.

Although our residence is conducive to relaxation and suitable for families, we highly recommend our Pierre & Vacances villages, equipped with infrastructure specially designed to meet the needs of children, which could better meet your expectations.

Additionally, we strongly encourage you to contact our customer service via this link: https://contactariane.com/i, if you need further assistance or would like to discuss your experience in more detail. Our team is here to help you and to ensure that your feedback is taken into account.

Once again, we sincerely thank you for your valuable comments, which allow us to continually improve the quality of our services.

The Pierre & Vacances team

(Original)
Nous sommes profondément désolés d'apprendre les problèmes que vous avez rencontrés lors de votre séjour. Ce que vous décrivez ne reflète en aucun cas l'expérience que nous nous efforçons de fournir chez Pierre & Vacances, et nous vous remercions d'avoir pris le temps de partager vos préoccupations avec nous.

Concernant la résidence Pierre & Vacances Les Fermes du Soleil, elle offre un cadre paisible ainsi qu'une gamme complète de services pour rendre votre séjour des plus agréables. Nous sommes vraiment désolés que vous n'ayez pas pu pleinement profiter de ces aspects.

Bien que notre résidence soit propice à la détente et adaptée aux familles, nous vous recommandons vivement nos villages Pierre & Vacances, dotés d'infrastructures spécialement conçues pour répondre aux besoins des enfants, ce qui pourrait mieux correspondre à vos attentes.

Par ailleurs, nous vous encourageons vivement à contacter notre service client via ce lien : https://contactariane.com/i, si vous avez besoin d'une assistance supplémentaire ou si vous souhaitez discuter plus en détail de votre expérience. Notre équipe est là pour vous aider et pour s'assurer que vos retours sont pris en compte.

Encore une fois, nous vous remercions sincèrement pour vos commentaires précieux, qui nous permettent d'améliorer en permanence la qualité de nos services.

L'équipe Pierre & Vacances

Stéphane Sohier

il y a 1 maand sur G_Google Google

4/5

Although the building and its equipment are a little dated, the whole is very well maintained and the atmosphere is warm and family-friendly. The technical service is very responsive, competent and friendly (2 effective interventions, within half a day). The welcome at reception is pleasant and dynamic. Swimming pool fully lived up to expectations. The only downside is access to the track which requires either a car or the shuttle (free, but allow 30 minutes)