(Translated by Google) Dear Thierry,
Thank you very much for your feedback.

We are happy to hear that you were satisfied with the friendly welcome and good information you received upon arrival. It is nice to know that you appreciated the proximity to the supermarkets and that you found everything you needed in the apartment. We are also happy that you enjoyed the beautiful beach just a 10-minute walk from the apartment.

Thank you again for your kind words and we hope to welcome you again in the future.

Sincerely,


General Manager

(Original)
Beste Thierry,
Hartelijk dank voor uw feedback.

We zijn blij te horen dat u tevreden was met de vriendelijke ontvangst en de goede informatie die u bij aankomst kreeg. Het is fijn om te weten dat u de nabijheid van de supermarkten op prijs stelde en dat u alles wat u nodig had in het appartement vond. We zijn ook blij dat u genoten heeft van het prachtige strand op slechts 10 minuten wandelen van het appartement.

Nogmaals bedankt voor uw vriendelijke woorden en we hopen u in de toekomst opnieuw te mogen verwelkomen.

Hartelijke groet,


General Manager

(Translated by Google) Dear Young,
Thank you very much for your review.

We are happy to hear that you were satisfied with the space, light and general cleanliness of the apartment, as well as the amenities such as the swimming pool, location and parking. We appreciate your feedback about the noise and will take it into consideration for future improvements. As for the kitchenware, we will certainly look at expanding the items available to improve the comfort of our guests. We are also pleased to hear that our reception responded well to your emails and that any issues with the WiFi were resolved quickly. About the view, we offer several apartments with different views and we will do our best to make the descriptions and photos as accurate as possible. For future bookings you can always contact our reception to discuss your preferences. We will take your comments about the beds, pillows and wardrobes into consideration and look at possible improvements. We apologize for the inconvenience you experienced during your stay.

Kind regards and see you next time,


General Manager

(Original)
Beste Jong,
Heel erg bedankt voor uw review.

We zijn blij om te horen dat u tevreden was met de ruimte, het licht en de algemene netheid van het appartement, evenals de voorzieningen zoals het zwembad, de ligging en de parkeergelegenheid. We waarderen uw feedback over de gehorigheid en zullen dit in overweging nemen voor toekomstige verbeteringen. Wat betreft het keukengerei, we zullen zeker kijken naar het uitbreiden van de beschikbare items om het comfort van onze gasten te verbeteren. We zijn ook blij om te horen dat onze receptie goed reageerde op uw e-mails en dat eventuele problemen met de WiFi snel werden opgelost. Over het uitzicht, we bieden verschillende appartementen met verschillende uitzichten en we zullen ons best doen om de beschrijvingen en foto's zo nauwkeurig mogelijk te maken. Voor toekomstige boekingen kunt u altijd contact opnemen met onze receptie om uw voorkeuren te bespreken. We nemen uw opmerkingen over de bedden, kussens en garderobekasten in overweging en zullen kijken naar mogelijke verbeteringen. Onze excuses voor het ongemak dat u heeft ervaren tijdens uw verblijf.

Met vriendelijke groet en graag tot een volgende keer,


General Manager

(Translated by Google) Dear Ana,
Thank you very much for taking a moment to share your opinion about Pierre & Vacances Torredembarra.

We are pleased to know that you have chosen Pierre & Vacances Torredembarra as your holiday destination for three consecutive years. We regret that on this occasion your stay did not meet the previous expectations you had based on your previous visits.

Regarding the preparation of your apartment, we strive to offer an impeccable welcome to all our guests and we are sorry if there has been any slip-up in this regard on this occasion.

In terms of cleaning, we have a diligent cleaning and maintenance service, and although we do not admit faults, we value your comments as an opportunity to review our internal processes.

It is worrying to read your experience with cleaning the kitchen and the presence of ants. Although we have an attentive team to resolve these incidents, we take note of your observations to continually improve.

Regarding the use of insecticide, the safety of our guests is paramount and we understand their concerns in this regard. Please note that all products used meet strict safety standards.

We appreciate your suggestion to establish a customer database to streamline the check-in process. We continue to work to improve our customer service and make each stay more comfortable and convenient.

We value your constructive feedback and would love the opportunity to provide you with an experience that meets the high standards we typically represent.

Receive a cordial greeting,

Gerente general

(Original)
Estimada Ana,
Muchas gracias por dedicar un momento para compartir su opinión sobre el Pierre & Vacances Torredembarra.

Nos complace saber que ha elegido Pierre & Vacances Torredembarra como su destino de vacaciones durante tres años consecutivos. Lamentamos que en esta ocasión su estancia no haya cumplido con las expectativas previas que había tenido basadas en sus visitas anteriores.

Con relación a la preparación de su apartamento, nos esforzamos por ofrecer una acogida impecable a todos nuestros huéspedes y sentimos si en esta ocasión ha habido algún desliz en este aspecto.

En cuanto a la limpieza, disponemos de un servicio de mantenimiento y limpieza diligente, y aunque no admitimos fallos, valoramos sus comentarios como una oportunidad para revisar nuestros procesos internos.

Es preocupante leer su experiencia con la limpieza de la cocina y la presencia de hormigas. Aunque contamos con un equipo atento para resolver estas incidencias, tomamos nota de sus observaciones para mejorar continuamente.

Respecto al uso de insecticida, la seguridad de nuestros huéspedes es primordial y entendemos sus preocupaciones al respecto. Por favor, tenga en cuenta que todos los productos utilizados cumplen con estrictos estándares de seguridad.

Apreciamos su sugerencia de establecer una base de datos de clientes para agilizar el proceso de check-in. Continuamos trabajando para mejorar nuestra atención al cliente y hacer que cada estancia sea más cómoda y conveniente.

Valoramos sus comentarios constructivos y nos encantaría tener la oportunidad de ofrecerle una experiencia que cumpla con los altos estándares que normalmente representamos.

Reciba un cordial saludo,

General Manager

(Translated by Google) Dear Rachel,
Thank you very much for your review about your experience at Pierre & Vacances Torredembarra.

We are pleased to know that your stay was pleasant and that you found the location of the apartment convenient.
We apologize for any inconvenience caused by the lack of a hair dryer in your apartment. We strive to provide all the necessary amenities and, although we offer complimentary hairdryers at reception subject to availability, we will take your feedback into account to improve our guests' experience.
We are proud that you have enjoyed the ease of access to the facilities and services we provide.

Waiting to have the opportunity to host you again, please receive a very cordial greeting.

Sincerely,


Gerente general

(Original)
Estimada Raquel,
Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Torredembarra.

Nos complace saber que su estancia ha sido agradable y que la ubicación del apartamento le ha resultado conveniente.
Lamentamos cualquier inconveniente que haya podido ocasionar la falta de un secador de pelo en su apartamento. Nos esforzamos por ofrecer todas las comodidades necesarias y, aunque ofrecemos secadores de cortesía en recepción sujetos a disponibilidad, tomaremos en cuenta su comentario para mejorar la experiencia de nuestros huéspedes.
Nos enorgullece que haya disfrutado de la facilidad de acceso a las instalaciones y servicios que proporcionamos.

A la espera de tener la oportunidad de volver a hospedarle, reciba un saludo muy cordial.

Atentamente,


General Manager