Residentie Le Domaine de Gascogne
€ 142
2 nachten van 12/04 tot 14/04

Klantenbeoordelingen Le Domaine de Gascogne

3.9

Goed

512 beoordelingen

5

36.3 %

4

37.9 %

3

12.1 %

2

7.4 %

1

6.3 %

Barsoulet Nathalie

il y a 5 maanden sur Google

2/5
I stayed 2 nights with my family in a 6-person apartment. This apartment was dirty: black toilet bowl inside, black bathroom tile grouts, dust on the furniture, dirty dishes....
Exposed electrical wire in the living room chandelier, bathroom radiator that barely held onto the wall, upper curtain that fell halfway, broken freezer door....
Lots of sand in the pool.
Unpleasant housekeeping staff!!!!
Lots of poor interior and exterior hiding places on buildings.
Too bad because it is a very well located residence.
It would be good to insist on cleaning, because staying in a dirty apartment really doesn't make you want to stay!!!
For a vacation rental residence it’s not great!!!
Beoordeling 2023-11-03 16:16:53

(Translated by Google) We are sincerely surprised and concerned by your observations regarding the cleanliness of your accommodation at Domaine de Gascogne. Your satisfaction is our top priority and what you describe does not reflect the quality standards to which we are committed, Nathalie.

We would like to discuss these points with you in order to understand what may have happened and take the necessary corrective measures without delay. Could you please contact our customer service; by clicking on the following link: https://www.contactariane.com/? Looking forward to remedying this situation and ensuring this does not happen again.

We also appreciate your comment on the privileged location of the residence and we are committed to doing what is necessary to ensure that all of our services live up to this exceptional setting.

Pending your contact, we offer our most sincere apologies and assure you of our determination to restore your trust.

Beautiful day,

The Pierre & Vacances le Domaine de Gascogne team







(Original)
Nous sommes sincèrement surpris et préoccupés par vos observations concernant la propreté de votre logement au Domaine de Gascogne. Votre satisfaction est notre priorité absolue et ce que vous décrivez ne reflète pas les standards de qualité auxquels nous nous engageons, Nathalie.

Nous souhaitons vivement discuter de ces points avec vous afin de comprendre ce qui a pu se passer et prendre les mesures correctives nécessaires sans délai. Pourriez-vous, s'il vous plaît, contacter notre service client; en cliquant sur le lien suivant : https://www.contactariane.com/ ? Impatients de remédier à cette situation et de veiller à ce que cela ne se reproduise pas.

Nous apprécions également votre commentaire sur l'emplacement privilégié de la résidence et nous nous engageons à faire le nécessaire pour que l'ensemble de nos services soit à la hauteur de ce cadre exceptionnel.

Dans l'attente de votre contact, nous vous présentons nos excuses les plus sincères et vous assurons de notre détermination à restaurer votre confiance.

Belle journée,

L'équipe de Pierre & Vacances le Domaine de Gascogne





Matlo (Matlo)

il y a 6 maanden sur Google

4/5
Well located and quiet residence. Very friendly and attentive welcome. A few points to improve but nothing to spoil the vacation. Too bad the reception is not very visible and cluttered with laundry carts. Afterwards, I would like to point out that we are out of season!
Two downsides:
- The accommodation is becoming very dated. A refresh becomes urgent (stains, cracks, etc.).
- VMC problem (noise and odor)

Stéphanie Roure

il y a 6 maanden sur Google

2/5
I booked accommodation for 4, the cleaning was not done, I think only moderately clean, it is well rated.... the floor is sticky, traces of food on the dishwasher, dust everywhere, mouth ventilation almost clogged, it's so dirty., the black door jambs.. table which sticks despite being wiped with a sponge,.. and I go through each piece in its batch, I took photos I don't I don't know if I have the possibility of posting them..... we can hear quite a bit in the neighboring accommodation.... too bad
Beoordeling 2023-10-10 08:57:59

(Translated by Google) We thank you for sharing your impressions of your stay at Domaine de Gascogne, Stéphanie. We sincerely regret that the cleaning did not live up to your expectations. Do not hesitate to report these inconveniences to reception so that corrective actions can be quickly put in place. Your satisfaction is precious to us, and our customer service is available to answer any other concerns. You can contact him via the following link; https://www.contactariane.com/.

We look forward to offering you a more pleasant experience during your next stay.

The Pierre & Vacances team

(Original)
Nous vous remercions d'avoir partagé vos impressions sur votre séjour au Domaine de Gascogne, Stéphanie. Nous regrettons sincèrement que le ménage n'ait pas été à la hauteur de vos attentes. N'hésitez pas à signaler ces désagréments à la réception afin que des actions correctives soient rapidement mises en place. Votre satisfaction nous est précieuse, et notre service client est à votre écoute pour toute autre préoccupation. Vous pouvez le contacter via le lien suivant; https://www.contactariane.com/.

Au plaisir de vous offrir une expérience plus agréable lors de votre prochain séjour.

L'équipe Pierre & Vacances

Sxouzie M.

il y a 6 maanden sur Google

5/5
It was clean, the apartments are spacious and pragmatically furnished. The location is ideal: 400 m from the lake, 10 km from the ocean. The staff is exceptionally friendly and competent. I felt very well protected.

G. Pfarr

il y a 6 maanden sur Google

2/5
Aging residence from the 70s/80s. Cleaning staff does not respond to hello, it is not rooms but an enlarged cupboard Notice for aviation enthusiasts. It's a lot of overflights
Beoordeling 2023-10-02 13:19:13

(Translated by Google) Sorry to hear that your experience did not meet your expectations. We are constantly working to improve our services and will take your comments into account. Indeed, the behavior that you describe regarding our cleaning staff is neither usual nor consistent with the quality of service that we strive to offer. Thank you for sharing your thoughts with us.

We hope to welcome you again for a more positive experience.

Good day,

The Pierre & Vacances team

(Original)
Désolés d'apprendre que votre expérience n'a pas répondu à vos espérances. Nous travaillons constamment à améliorer nos prestations et prendrons en compte vos remarques. En effet, le comportement que vous décrivez concernant notre personnel de nettoyage n'est ni habituel ni conforme à la qualité de service que nous nous efforçons d'offrir. Merci de nous avoir fait part de vos impressions.

Nous espérons vous accueillir de nouveau pour une expérience plus positive.

Bonne journée,

L'équipe Pierre & Vacances

Even geduld...