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«Great apartments, shame about the pool!»
The apartment was bigger than thought from photos, we had two ground floor apartments that were pool side. Note I didn’t put over looking as it was frosted glass above head height that gave no view (but also meant that people at the pool couldn’t see us!) which was disappointing and with two air conditioning units blowing also mage the outside area too hot to sit out as there was nothing to look at too. The pool is too small to spend all day at and if you purchase a sun bed at Juan les pins beach it’s €23 each! Also, it’s quite a climb up hill from either beach so not suitable if you have any walking difficulties.
Everything was great; room, kitchen & appliances, pool, overall cleanliness etc. Personally, I don't like bunk beds; it can be improvable. And available hours of the reception; I'm not expecting 24/7 but current working schedule must be extended.
«P & V La Rostagne»
Good value for the money, if you´re staying for a couple of nights. It has good location between Antibes and Juan Les Pins. We were visiting both places, which are in walking distance. Might be our choice also next time.
«Dirty dark apartments. No customer service from hq»
Very poor. The rooms were much smaller than the photos. The bunk beds are in the hallway or corridor of a very small apartment. The bed pulls down and it takes up so much room, you can't walk around the bed. It was dirty and dark. We complained to recp and they said nothing could be don, I contacted head office for our money back but did not hear anything back from them at all. The electric failed 3-4 times whilst we were there, the last time it was off all night and so no air con and all the food in the fridge spoiled. I contacted an emergency number at 11pm and he said he couldn't get hold of the person that looks after the apartments and so nothing could be done until the next morning, I went to reception in the morning and they knew nothing about it! We were eventually moved. Terrible customer service and terrible apartment. I wil never use this company again
«Little value for money»
We arrived late in the evening. The reception was closed. We had therefore upfront requested the check-in details by e-mail and recieved response from P&V for this. The major issue was that the codes to enter the building and recieve the key to the appartment was incorrect and the directions given by P&V in the e-mail was to the wrong building. As a result we were stranded in the street in the middle of the night with all the luggage and two small kids.
RelationClientPVR, Team Pierre & Vacances at Pierre & Vacances Residence La Rostagne, responded to this review
Dear guest, Thank you for sharing your feedback with the TripAdvisor community. We regret to read that your stay did not fulfill all your expectations. good note of your feedback about your overall experience, we will make sure this will improve our services in the future. You also have the option to forward your feedback to our Guest Relations department. You can contact them via firstname.lastname@example.org. Kind regards, Team Pierre & Vacances