(Translated by Google) Dear Marco,

Thank you for letting us know your opinion.

We are pleased to learn that your stay at our facility was much appreciated.
Thank you for mentioning our rich breakfast and the kindness and helpfulness of our staff who contributed to making the stay more than satisfying.

We hope to have the pleasure of hosting you again very soon.

Best regards,


Claudia G., General Director

(Original)
Gentile Marco,

Grazie per averci fatto conoscere la sua opinione.

Siamo lieti di apprendere che il suo soggiorno presso la nostra struttura sia stato molto apprezzato.
Grazie per l'accenno alla nostra ricca colazione e alla gentilezza e disponibilità del nostro personale che hanno contribuito a rendere il soggiorno più che soddisfacente.

Speriamo di avere molto presto il piacere di ospitarla di nuovo.

Cordiali Saluti,


Claudia G., Direttrice generale

(Translated by Google) Dear Ms. Yanchuk:
Thank you for conveying your concerns regarding your stay. Once received, we have done an investigation to see what could have happened.
We have verified and your reservation on booooking.com was Double Room - 1 or 2 beds (Double Patio View (C2)) without breakfast, please, we encourage you to review your reservation again so that you can verify that from the reception we gave you what that you had reserved.
We regret the situation, our team is here to help you with any incident.
Greetings


Claudia G., General Manager

(Original)
Apreciada Sra. Yanchuk:
Gracias por transmitir sus inquietudes respecto a su estancia. Una vez recibida, hemos hecho una investigación para ver qué es lo que había podido pasar.
Hemos verificado y su reserva en boooking.com era Habitación Doble - 1 o 2 camas (Doble Vista Patio (C2)) sin desayuno, por favor, le animamos que vuelva a revisar su reserva para que pueda verificar que desde la recepción le dimos lo que usted había reservado.
Lamentamos la situación, nuestro equipo esta para ayudarla con cualquier incidencia.
Saludos


Claudia G., General Manager

(Translated by Google) Dear Ishmael,

Thank you very much for your comment about your stay at Hotel Austria by Pierre & Vacances.

We are pleased to know that you found the location incredible and that you liked the apartment.

We are sorry that you found the check-out time and lack of free parking inconvenient. Our check-out policy is established to allow for proper maintenance of the apartments and ensure the best experience for all our guests. Regarding parking, we offer private spaces with prior reservation and we understand that this may add an extra to your stay. We appreciate your understanding and strive to offer the most competitive rates possible.

We are glad that your overall stay was satisfactory and that you enjoyed the hotel's facilities and services.




Claudia G., General Director

(Original)
Estimado Ismael,

Muchas gracias por su comentario sobre su estancia en Hotel Austria by Pierre & Vacances.

Nos complace saber que encontró increíble la ubicación y que el apartamento fue de su agrado.

Lamentamos que encontrara inconveniente la hora de salida y la falta de aparcamiento gratuito. Nuestra política de check-out se establece para permitir el mantenimiento adecuado de los apartamentos y garantizar la mejor experiencia para todos nuestros huéspedes. En cuanto al aparcamiento, ofrecemos plazas privadas con reserva previa y entendemos que esto pueda suponer un extra en su estancia. Apreciamos su comprensión y nos esforzamos por ofrecer las tarifas más competitivas posibles.

Nos alegra que su estancia en general haya sido satisfactoria y que haya disfrutado de las instalaciones y servicios del hotel.




Claudia G., Directora general

(Translated by Google) Dear Peace,

Thank you for taking the time to write about your experience at Hotel Austria by Pierre & Vacances.

We are very pleased to know that our staff has been attentive and contributed to a pleasant stay. The location is, without a doubt, one of the highlights and we are glad that you liked it.

The breakfast buffet and dinners in our restaurant are designed to offer variety and quality, and we are glad that you were satisfied.

Furthermore, we are pleased that you have enjoyed our facilities designed for the enjoyment of the little ones and groups of family or friends.

Your feedback is invaluable to us.

We hope you come back to visit us very soon.

Receive an affectionate greeting,


Claudia G., General Manager

(Original)
Estimada Paz,

Gracias por tomarse el tiempo de escribir sobre su experiencia en el Hotel Austria by Pierre & Vacances.

Nos complace mucho saber que nuestro personal ha sido atento y ha contribuido a una estancia agradable. La ubicación es, sin duda, uno de los aspectos más destacados y nos alegra que haya sido de su agrado.

El desayuno buffet y las cenas en nuestro restaurante están diseñados para ofrecer variedad y calidad, y nos alegra que hayan sido de su satisfacción.

Además, nos complace que haya disfrutado de nuestras instalaciones diseñadas para el disfrute de los más pequeños y grupos familiares o de amigos.

Su retroalimentación es invaluable para nosotros.

Esperamos que vuelva muy pronto a visitarnos.

Reciba un afectuoso saludo,


Claudia G., General Manager

(Translated by Google) Dear Lucía Rico,
We appreciate you sharing your testimony after staying at our Hotel Austria by Pierre & Vacances.

We are pleased to know that you found our rooms newly renovated to your liking and that the treatment you received from our staff, especially the waiters, was very friendly. We are also glad that our location close to Grau Roig and the ease of access to public transport have been convenient for you.
We are sorry that the dinner did not meet your expectations in terms of variety and we will take note of your comments to revise our half board menu and enrich the culinary experience of our guests.

We hope you come back to visit us very soon.

Receive a cordial greeting,


Claudia G., General Manager

(Original)
Estimada Lucía Rico,
Apreciamos que compartiera su testimonio tras su paso por nuestro Hotel Austria by Pierre & Vacances.

Nos complace saber que encontró nuestras habitaciones recién reformadas a su gusto y que el trato recibido por nuestro personal, especialmente los camareros, fue muy amable. Celebramos también que nuestra ubicación cercana a Grau Roig y la facilidad de acceso al transporte público hayan sido convenientes para usted.
Lamentamos que la cena no haya cumplido con sus expectativas en cuanto a variedad y tomaremos nota de sus comentarios para revisar nuestro menú de media pensión y enriquecer la experiencia culinaria de nuestros huéspedes.

Esperamos que vuelva muy pronto a visitarnos.

Reciba un cordial saludo,


Claudia G., General Manager