Recensioni dei clienti Hotel Austria

3.8

Buono

377 recensioni

43.5 %

26.5 %

11.1 %

4.8 %

14.1 %

Più recentiPiù antichiMigliori valutazioniVoti meno buoni

Marco Melchionna

Ci sono 3 anni su G_Google Google

5/5

La struttura è molto carina ed è vicino alle piste da sci con trasporto navetta gratuito. Colazione molto buona e completa. La ragazza bionda della reception è molto carina e simpatica

Opinione 2023-01-25 12:50:41

Gentile Marco,

Grazie per averci fatto conoscere la sua opinione.

Siamo lieti di apprendere che il suo soggiorno presso la nostra struttura sia stato molto apprezzato.
Grazie per l'accenno alla nostra ricca colazione e alla gentilezza e disponibilità del nostro personale che hanno contribuito a rendere il soggiorno più che soddisfacente.

Speriamo di avere molto presto il piacere di ospitarla di nuovo.

Cordiali Saluti,

Claudia G., Direttrice generale

Saperne di più

Sergio Seguí Romera

Ci sono 2 mesi su G_Google Google

4/5

Well located for the ski resorts, very complete buffet, very good price, but noisy room, the doors and walls are not soundproof

Opinione 2026-05-13 14:11:34

Estimado Sergio,
Le damos las gracias por decantarse por nuestro hotel en su reciente visita a nuestra hermosa ciudad.

Nos alegra que valorara nuestra ubicación y el buffet, y que encontrara buena relación calidad-precio. Lamentamos el ruido en su habitación y tomaremos en cuenta sus comentarios para mejorar.

Esperamos recibirle en un futuro cercano.
Un saludo cordial,

Manager

Saperne di più

Siham Mhaih

Ci sono 3 mesi su G_Google Google

1/5

Awful, awful, awful! We had the worst night of our lives. We arrived late and stayed at this hotel because it was the first place I found and we were exhausted. We arrived almost at midnight, and around 2:00 AM my partner went down to sleep in the car because we couldn't sleep with all the noise! I had a headache from the noise and allergies because there was so much dust on the headboard and everywhere else… The room was tiny; our heads were practically next to the door! The toilet was right in front of the bed, just a step away, and also tiny… At 5:00 AM, a mobile phone alarm started going off that no one turned off. When I went to check, it was coming from an open room with no light.
To top it all off, when dawn broke and we opened the window to see if we could at least see the snow, there was a blue wall right in front of us! ?
I experienced a lot of anxiety with the fake windows and was a little scared during the hours my partner tried to sleep in the car.
❌ Very small room
❌ Very noisy hallways
❌ The hotel felt a bit creepy
❌ Very dusty
❌ WINDOW FACING A WALL (the crown jewel)
❌ For two people, ONE BAR OF SOAP and shampoo in a dispenser
❌ The beds are noisy
❌ The TV was old, had no internet connection, and only a few channels
✅ The sheets were clean

I had a bad time; we were about to leave at 5 a.m., but we didn't feel up to driving and we stayed. I wouldn't go back even if it were free.

Opinione 2026-04-14 12:11:53

Estimada Siham,
Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas. Entendemos su frustración respecto al tamaño de la habitación, ya que disponemos de diferentes tipologías de habitaciones para adaptarnos a las necesidades de nuestros huéspedes. Su reserva correspondía a una categoría sin vistas. Igualmente, sentimos que el nivel de ruido haya afectado su descanso nocturno. Además, lamentamos que la limpieza no haya estado a la altura de nuestros estándares habituales. Nuestro equipo de recepción está disponible las 24 horas para atender cualquier inconveniente que puedan experimentar nuestros huéspedes.

Reciba un saludo cordial.
Atentamente,

Manager

Saperne di più

Fredy Santys

Ci sono 3 mesi su G_Google Google

4/5

Opinione 2026-04-06 09:13:40

Estimado Fredy,
Estamos muy orgullosos de leer que tuvo una positiva estancia con nosotros.

Nos alegra que su impresión haya sido positiva.

Le enviamos un saludo muy cordial, esperando su pronto regreso.
Atentamente,

Manager

Saperne di più

james crowder

Ci sono 3 mesi su G_Google Google

4/5

This would be a better hotel if they had sound proofing. You can hear ever sound in the hotel. From shutting a door to walking down stairs an when cleaners move furniture it just vibrates through the building like an avalanche. They need this sorting.

Opinione 2026-04-06 09:13:11

Dear James,
Thank you for choosing our hotel and for sharing your review.

We take your feedback on noise and soundproofing seriously as we work to improve guest comfort following our recent refurbishment.

We hope to welcome you back soon!
Best regards,

Manager

Saperne di più