Name: Residence Andorra El Tarter
Brand: Pierre & Vacances
Price: 77 EUR
Availability: InStock
Rating: 4.1 (551 reviews)

Recensioni dei clienti Andorra El Tarter

4.1

Molto buono

551 recensioni

49.7 %

28.3 %

9.4 %

4.5 %

8.0 %

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Vivi Duval

Ci sono 1 mese su G_Google Google

5/5

We often go to Andorra and stay at Pierre & Vacances. The only downside was that we had two cars, and one of the parking spaces was already taken the first night! We mentioned a few minor issues, and they listened. I think that despite these small problems, we'll come back.

Opinione 2026-05-27 14:14:07

Chère Vivi,
Merci d'avoir partagé votre expérience chez nous.

Nous sommes heureux de constater votre fidélité et votre confiance renouvelée en notre résidence.

Bien que nos places couvertes soient en nombre limité, nous encourageons nos hôtes à nous contacter à l'avance pour faciliter leur planification.

Nous serions enchantés de vous revoir prochainement !

Claudia G.

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Iván Celdrán

Ci sono 4 mesi su G_Google Google

2/5

I stayed from March 7th to 11th, 2026, and I think the company needs to improve, especially in several areas. First, the receptionists' lack of empathy leaves much to be desired and does the company a disservice. I requested a second parking space for our stay, as we had two vehicles and I had mentioned this two months in advance in the comments. They told us it wasn't possible because everything was booked. It turns out that during our stay, all the Pierre & Vacances parking spaces were empty. I don't understand why, since the cost of the space was separate, but it showed the receptionist's lack of interest and knowledge—a disgrace.

When you book, they don't tell you which building you'll be in, and the least they could do is put it in writing, since they have several apartments in different complexes. The apartment itself was fine, with plenty of closets, but the state of the paint on the walls is shameful; it urgently needs repainting. It was a B2B apartment.
Overall, they treat you like cattle.

Opinione 2026-03-20 08:13:17

Estimado Iván,
Gracias por su reseña.

Valoramos sus observaciones sobre los armarios del apartamento, los cuales buscan brindar comodidad y funcionalidad durante su estancia.

Lamentamos profundamente que su experiencia no reflejara nuestros estándares habituales. En relación con las plazas de garaje, gestionamos su disponibilidad según la reserva previa y las demandas del momento, aunque revisaremos los procedimientos para evitar confusiones futuras. Respecto a la ubicación del edificio, hemos tomado nota de su sugerencia para mejorar la información proporcionada durante la reserva. Asimismo, agradecemos su mención sobre el estado de las paredes, ya que nos permite priorizar mantenimientos necesarios. Finalmente, nos disculpamos por la percepción de trato recibido, ya que nuestro equipo siempre busca ofrecer un servicio cercano y profesional.

Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros.
Un cordial saludo,

Manager

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George Manolache

Ci sono 4 mesi su G_Google Google

5/5

Good morning, I've been going every year for about 4-5 years. Honestly, they're the best value for money; sometimes they have really good offers. The apartments are well-equipped. This year, the TV didn't have a remote, so I called them and they came within an hour with a new TV and set it up for me. Congratulations and keep up the good work!

Opinione 2026-02-24 10:14:02

Estimado Manolache,
Apreciamos que dedicara unos minutos para compartir su experiencia.

Nos alegra saber que valora nuestra relación calidad-precio y que ha disfrutado del equipamiento de nuestros apartamentos.

Es un placer confirmar que nuestro equipo actuó con rapidez para solucionar el inconveniente con el televisor durante su estancia. Su satisfacción es nuestra mayor prioridad y sus comentarios nos motivan a seguir mejorando.

Será muy grato para todo nuestro equipo tener en algún momento la opción de volver a darle la bienvenida a nuestro Resort.
Un cordial saludo,

Claudia G.

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gaetan falletta

Ci sono 5 mesi su G_Google Google

1/5

I was very disappointed with the service and organization during my ski week.

I booked my skis through Pierre & Vacances for a Saturday to Saturday stay. Upon my arrival on Saturday, February 7th, in the early afternoon, I was told to pick up the skis at the shop next door… which was closed. I was asked to come back the next day: still closed.

I was then sent to another shop located in a neighboring town. I had to take the bus and wasted a large part of my day going back and forth.
For the return, I went back on February 13th during opening hours. They refused to take the skis back because the manager wasn't there. So I returned on February 14th when they opened… and I was charged an extra €61 for being one day late! Charging a customer for problems that are clearly your own fault is completely unacceptable. A very frustrating experience and service that needs improvement.

Opinione 2026-02-19 09:15:54

Cher Gaetan,
Merci pour ce commentaire.

Nous comprenons la gêne occasionnée par notre partenaire de location, bien que ce soit indépendant de notre volonté et hors de notre portée.
Nous vous invitons à contacter le service client Pierre&Vacances afin de reporter cette situation en suivant le processus établi, nous permettant de prendre les mesures nécessaires. Nous vous en remercions.

Nous espérons malgré cela que vous avez apprécié le confort du logement avec l'espace cuisine et que notre emplacement a été un avantage pour votre semaine blanche.

Nous souhaiterions vous revoir pour un séjour sans accroc.
Bien à vous,

Manager

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Ci sono 6 mesi su G_Google Google

5/5

It met all our expectations

Opinione 2026-01-13 12:12:12

Querido huésped,
¡Gracias por tan bonita reseña! :-)

Nos alegra saber que su experiencia cumplió con todas sus expectativas. En nuestra residencia, nos esforzamos por ofrecer un ambiente acogedor y servicios que permitan disfrutar plenamente de la montaña y el entorno.

¡Hasta su próxima visita!

Claudia G.

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