Estimado Ander,
Apreciamos que compartiera su testimonio tras su paso por nuestro Pierre & Vacances La Merceria, en El Tarter.

Nos alegra saber que disfrutó de nuestra ubicación cercana a los principales accesos de Grandvalira, ideal para aprovechar su estancia en la nieve.

Además, nos complace conocer que el apartamento cumplió con sus expectativas, ofreciendo la funcionalidad necesaria para que su estadía fuera cómoda y práctica. Esperamos poder recibirle nuevamente en su próximo viaje a El Tarter.

Esperamos volver a recibirle en el futuro.
Un saludo,

Claudia G.

Dear Guest,
Thank you for taking the time to share your feedback.

It seems we didn’t meet all your expectations. Please share more details so we can improve.

We would like to welcome you back for an improved visit in the future.
Best regards,

Manager

Dear Anaïs, Thank you for sharing your experience at Pierre & Vacances La Merceria,

We sincerely regret the challenges you encountered during your stay. Our check-in instructions are typically sent 48 hours in advance to help guests prepare, and we acknowledge the frustration caused by the key collection process requiring WiFi access during nighttime hours.

The delayed communication regarding your lost item falls short of our service standards, and we apologize for the inconvenience this caused. While our reception operates during published hours to assist with immediate needs, we recognize this may not have met your requirements in this situation.

We hope you might consider giving us another opportunity to demonstrate our commitment to guest satisfaction.
Best regards,

Manager

Dear Guest,

Thank you for reviewing your stay.

Unfortunately, it seems that we did not meet all of your expectations. We always welcome our guests' feedback and suggestions for improvement and would appreciate knowing exactly what you found unsatisfactory.

We hope that we have the pleasure of welcoming you back in the future.

Kind regards,

Claudia G., General Manager

Estimado Abel,

Muchas gracias por dedicar un momento para compartir su opinión sobre el Pierre & Vacances La Merceria.

Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas durante su estancia con nosotros. Nos gustaría conocer más detalles sobre los aspectos que no fueron de su agrado, por lo que le invitamos a contactarnos directamente para poder abordar sus inquietudes de manera más específica.

Esperamos tener la oportunidad de recibirle nuevamente para brindarle una experiencia más satisfactoria.
Atentamente,

Manager